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March 2024 by Luisa S.
Pharmacist last night at the Westchester Drive CVS in Dallas was extremely helpful and quick to resolve my prescription issue, even though I was away from home. I was able to easily proceed with my business travel plans because of CVS’ ability to easily fill prescriptions in other states. Thank you to the pharmacist for making it an easy process for me!
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September 2023 by Alex
Horribly understaffed, horribly trained. Don’t go to this pharmacy.
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September 2023 by Google user
Horribly understaffed, horribly trained. Don’t go to this pharmacy.
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May 2023 by H S.
Went in for a vaccine and the rudest nurse practitioner helped me. Would not explain my question at all except to google it. Very disrespectful and rude attitude. Will never go back to CVS on Westchester.
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July 2019 by Samantha H.
I had the most ridiculous and disheartening experience at a CVS I've been going to weekly since November. I work in Preston Center and stop in to buy mint for our host stand. I take my bag with me because it has my purse. I shouldn't have to explain why I have a purse on me, but in the case I guess I should. Never have I been YELLED at to leave my purse at the front when I walked in that store. I wasn't even 10 steps through when one of your store managers (ALEXIS) came running around the corner demanding that I do so. I turned and asked her why a lady had her large black purse in tow. After fumbling to come up with an explanation I was told "we already spoke about her situation since I wasn't at the door when she came in". I don't know what that means or how that applies to me, but I don't trust strangers with my bag and I don't steal. I proceeded to go to buy my mints and she yelled that if I wasn't going to listen she'd have to follow me around the store. And that's exactly what she did. Followed me to the mints and back to the register. Is this how CVS treats their CUSTOMERS? Like thieves? Is this the training you provide your management team. To humiliate and harass the people that come in to spend their money in your establishments? If someone could reach out to me on this matter, that would be greatly appreciated. I have NEVER been asked to leave my bag at the front of a store in my life. Do you have liability insurance if someone were to steal from me? This incident occurred July 1, 2019 at the Preston Center Complex on Westchester in Dallas, TX
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April 2019 by Ally A.
Worst customer service ever - especially their evening team. Online it says they close at 9 but when I show up at 8:15pm, I'm told pharmacy closed at 8 but "store" was still open and that I'm trying to fill a controlled substance that can't be transferred to another cvs. Worst company not run by humans. Corporate BS. I hate the way they treated me like garbage after I spent THOUSANDS in here for more than 15 years. Pharmacist and manager were ONSITE and could have easily rung up the prescription that was ready and waiting, especially since online store hours are MISLEADING. Hate this company.
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April 2019 by Chris B.
My experience at the CVS was pretty quick I got in and out I need a couple things at the pharmacy and they were helpful caring it seemed pretty clean to me and it's a decent location. As far as a drug store is concerned CVS normally does a pretty good job.
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January 2019 by Richard C.
I'm from Chicago and doing some business in Dallas. I was puzzled as to why one of my prescriptions was not in my med bag. As an insulin diabetic I am conscious of ensuring I have what I need. For some reason my needles were not in my bag. I went to the pharmacy and explained and without questioning after verifying my prescriptions the pharmacist tech handed a few needles to tied me over until I returned home. I didn't catch her name but this is what extraordinary customer service looks like! Thank you.
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January 2019 by Chris A.
It's a CVS...connected to a Target but with it's own entrance. The pharmacy closed early but the store has the usual stuff...snacks...shampoo...etc. The young lady working was very nice.
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October 2018 by Suzanne B.
All CVS's are the same- dingy carpet, bad sales, and a weird pee smell upon entering. I really try to go elsewhere when I can, but we were in the market for some snacks and drinks during our trip and didn't want to pay the hotel markup price (this is one time when the CVS prices were better!). This is part of a shopping center that houses a Marshalls, and eventually a Target. We found a decent enough selection of drinks and snacks to get us thru our trip. A-OK experience.
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July 2018 by Katie U.
Would love it and it be much more efficient if the company stopped printing these long receipts. The CVS card could easily store these coupons allowing you to cut back on paper and be more environmentally friendly :) Everything else about the store is wonderful!
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July 2018 by Andrew Parker
Best pharmacy in the area by far.
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June 2018 by Yajaira A.
I went in on Sunday 06/17 which was Father's Day to purchase a card for my dad. I had my one year old son with me and I put him down while I looked for the right card. It took me about 20 minutes because they were all a mess considering it was Father's Day I'm sure everyone was trying to find last minute gifts. I finally found one and picked my kid up to go to the photo lab and print out a picture to put on the card and all of a sudden I hear some lady screaming so loud that all the customers seemed confused. Saying oh my god! I can't believe that people can't take care of their children. I looked up to see what was going on and this employee was coming straight to me. I was so embarrassed of how loud she was yelling at me and she came straight to me and asked if I saw the mess my son made and I nicely responded no I didn't but I'll be there in a minute let me just get this picture printed. Well she came yelling saying it took her about two hours to clean that store yesterday. I stopped what i was doing and went back to the aisle where my son "made the mess" and there was two wrapping papers on the floor along with about 4 gift cards. I picked them up and just made myself to the register. When I got to the register it was the same lady that had just yelled at me in front of everyone and first thing she asked was if I picked my sons mess up. I ignored her because I didn't want to loose my cool in front of my son. I responded and said can you please tell me what my total is? She proceeded to ask if I cleaned my sons mess up. At this point i see no reason to bring it up again and i responded yes i did pick up my sons mess now can you please tell me how much it is. She responded by saying she wasn't going to ring me up and I could go shop somewhere else. I asked to speak to her manager and she said she was the manager. I asked for her name and she responded it was Alexis. Then proceeded by walking away from the register and leaving my son and myself just standing there. I spent 40 minutes of my day trying to buy a card which is already hard enough with a one year old. For some rude lady being upset it took her two hours to clean the day before. I got out of there and will never go to a cvs again. I have called their customer service 3 times and keep being told that their district manager will call me back and i never hear back from them. Thanks a lot for hiring rude people that hate their jobs and for that you will loose so many customers.CVS Pharmacy store # 4985
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December 2017 by Victoria Alexis G.
They had the wrong signage up for gift cards and it stated I should have received $15 back but it was no longer valid but signage was still up and the guy said we are still working on it but won't honor it- too late for me I had already purchased the gift cards and cannot return them - Worst customer service! He did even apologize-where management?!?
