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December 2023 by Dick Berryman
I came by yesterday and sorry you had to close a little early due to a family emergency. I’m glad you were available this morning, and boy am I happy I came in, y’all had everything. I really appreciate the owner, Thomas, he was very friendly and knowledgeable. Gave me a number of recommendations on my setup to make it easier to sleep. I’m coming back here every time I’m in Dallas. Thanks Thomas!
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November 2023 by kevin kirk
Great sore and employees, I was fortunate enough to get there on a Saturday . Issac helped me and was awesome, he knows all the products and did an amzing job. thanks again...
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October 2023 by Shannon Diane
I was trying to find a place I could walk in and buy the mask I needed, since going through insurance takes forever and I needed it fast. I called a bunch of other medical supply and CPAP stores in the area first and most of them you ended up not even talking to the store but rather a call center. The employee I spoke to was very knowledgeable and helpful and I was able to come in and buy what I needed with ease! They were also very up front about how they don't file with insurance so I knew that right away. It's also great how they have all the masks on display on foam heads so you can see how they look on, not just in the package.
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August 2023 by Dan S.
Thomas is extremely knowledgable and took his time to get me fitted correctly. The selection of masks was extensive and he pointed out the pros and cons of each one. It was so nice to receive some customer service. I will be going back to get my supplies.
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August 2023 by Christine Brown (B. C. Brown)
I love this store! Highly recommended! Staff is highly knowledgeable and the store has their own brand biosphere machine! So done with the major carriers partnered with my insurance who have the worst customer service ever! I love going in person to get my supplies and not dealing with trying to get refunds for shipments that never arrived. They take has/fsa.
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July 2023 by Tiffany R.
The CPAP Store has an amazing selection of masks and machines, but the best part is the genuinely caring, no pressure, personalized service! I am a new CPAP user and have had trouble with mask leaks and dry eyes along with confusion over all my machine settings. Today I met Thomas, the owner, and he was amazingly helpful and knowledgeable about ALL things CPAP. I now have a mask that fits and understand better how to use my machine. I encourage you to take your machine/mask to the store so he can give you super personalized help. Thank you, Thomas!
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June 2023 by Leonard “Leo G”
My wife and I went to the CPAP store in Dallas. My wife had no experience with CPAP machines and their operation. I had previous experience with a CPAP machine. Issac was able to answer all of our questions. I especially liked the fact that after viewing all of the displayed CPAP masks, I was given a fitting for the mask that I liked the best. I also took photos of all of the products needed for my new CPAP machine. The CPAP Store had everything I needed. I took photos of each item for future reference. The filters, masks, replacement silicone nose pad breathing adapter, spare humidifier tanks, CPAP disinfectors and wipes. I highly recommend the CPAP store. Issac was very professional and knowledgeable. He took all of the time necessary to give us the correct answer to ensure that we fully understood everything necessary to replace whatever components of my CPAP that we may need to replace. Thanks Isaac! They are a solid 5 Star business!
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June 2023 by Lloyd Chappell
I bought a $2,100 Bipap from here. I was not told that they are NOT a provider approved by Medicare. I will not be reimbursed by Medicare because I shopped here. I hold the owner of this store responsible for not doing full disclosure. If you are covered by Medicare, do not shop here..
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June 2023 by Rene Sims
OUTSTANDING CUSTOMER SERVICE!!!Thomas, you went above and beyond to make sure my husband had what he needed and I CAN NOT THANK YOU ENOUGH! You took such a stressful situation and turned it into a Blessing! We need more people like Thomas in this world!
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May 2023 by Anna M.
I went to the CPAP store in Dallas after using my mask for over an year from another Apria. I constantly leak and not fitting correctly. I came to the store to speak to the owner who helped me so much. He looked at my setting and my mask and made a recommendation. I bought a mask that was comfortable and actually worked. It was the best sleep in a long time. My husband thanks you because first time the machine and mask did not make noise at night. Your the best!
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March 2023 by jeff armshaw
Knowledgeable and friendly store. Well stocked and very welcoming place. Worked hard to make sure I got what I needed in a timely manner without a bunch of upsetting or pressure. Will definitely be back.
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March 2023 by Ricardo Gonzalez
100% recommend coming here!! My wife needed a cpap machine. Great service. Very knowledgeable about all the attachments. 5star all the way!!!
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December 2022 by Kenzifer
I've had a CPAP machine for over 10 years and I have to say that I could not, absolutely COULD NOT say anything bad about this store. In a world of privatized medicine where you're forced to have an insurance-covered prescription to purchase the supplies you need, this store is what this country so desperately needs. All you have to do is walk in and shop. No muss, no fuss, no red tape. I will never shop for the CPAP supplies I need anywhere else ever again.
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October 2022 by lindsey douglas
Thomas is the best! Incredibly helpful and knowledgeable from the get go when my partner and I were even just starting out on our CPAP search. From then to today when we sometimes still have questions or issues, he's taken time to make sure we're happy. Offering to troubleshoot over the phone (which ended successfully and quickly) saved me a 45 drive from Dallas each way. Thank you, Thomas! I wish every owner operated his/her business this way!
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October 2022 by Stephen Bacica
These guys are awesome!Super accommodating, and worked well with me when I had an issue. There communication is great, and they work hard to make sure you get when you need. Will be back!-Stephen B
