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February 2024 by Christian Hernández
Very attentive in maintenance when something breaks down they are there quickly
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January 2024 by Diamond Edwards
I’m a pending resident and so far my journey to become apart of the cottonwood family is great. Started out with Sandy assisting me and now have Yesenia helping me, both women are very polite, very professional, and very helpful. They definitely offer welcoming services.I’ve viewed their 2 bedroom and it was beautiful in my opinion and nicely updated. The spacing is great for 1 person and the environment for outside seems family oriented. I’m very excited about my new home and can’t wait to have the keys in my hands. Yesenia and Sandy are AWESOME !!! Id recommend going through those 2 ladies and giving this apartment complex a chance to call home
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January 2024 by Maynor Ortiz
In the time I have lived here, I think it has been mostly satisfactory, the office staff is very friendly and promptly responds to residents' requests.
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November 2023 by Kiarra Janae
DO NOT MOVE HERE, THEY ARE INFESTED WITH ROACHES! The entire complex should be condemned. If I could give this place zero stars, I would. When I toured I specifically asked the manager Yesenia if the complex or my unit had roaches. (I toured a different complex in the area who had roaches, so by nature roaches were on my radar!)Yesenia stated they did not have roaches. But to my surprise, when my children and I finally arrived from California my unit,1523 WAS INFESTED! I brought this issue up with management, and pest control did spray…but there was no point because it didn’t do anything! I even purchased home defense, diatomaceous earth, and raid roach bombs to alleviate this issue on my own. Which still didn’t work! When I spoke to one of the maintenance guys he informed me that a few tenants in my building were infested with roaches as well. Which clearly makes the infestation a structural issue. All the cabinets are painted black on the inside and out, I suspect to hide any evidence of roaches. Unless you have a flash light you will not see them in the cabinets, even with the lights on! The pipes and the cabinets under the kitchen sink are painted black and have a smell of mold. I think there was water damage at some point and instead of replacing the cabinet they just painted over it … the landlord special! My daughter started to develop breathing problems from the uninhabitable living conditions, and we were only there 10 days!!! It’s a complete shame that this management team takes advantage of people, especially mothers… and Yesenia is a mother herself, no compassion and no empathy… just money hungry and full of greed. I terminated my lease after 10 days because there was no way we were going to live in those conditions!!!
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October 2023 by Oksana I
The place itself is really good. There are trees around and the place looks picturesque. Most tenants are open and friendly people who always say hello whenever you see them. Theses are mainly families with kids. The administration despite their business try to be responsive. We used to have roaches when we moved to this place but keeping the apartment always clean and having the roaches killing baits everywhere in our apartment we've managed to get rid of them. The only thing which may make you feel upset is that the area around when you want to go outside the fence does not seem to be clean at all. There is garbage left everywhere on the street. Besides, the constant presence of people next to the fence may make you feel unsafe. I love my apartment and I've been used to being there. We have a lovely balcony too. I would recommend it if you are looking an apartment at a reasonable price.
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September 2023 by Nick Garcia
Absolutely amazing hospitality from the beginning of the leasing process - Yesenia guided me the whole way; she's one of the best, and the whole staff has been accommodating ever since I moved in. The complex itself is gorgeous, and the unit I moved into was pristine and felt like home immediately. Best apartment i've stayed in in a very long time.
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August 2023 by Chezzr Parker
Amazing leasing staff Yesenia and Karina are very professional, literally no complaints ! Has a great team of maintenance. Also great location next to the freeway
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June 2023 by Cheryl Campbell
My experience with management here was good until they seen I was black female everything was done over the phone or thur emails. I am a medic who relocating to Dallas from Louisiana my cousin lives here she going have my child while I work. That why I chosen this apartment complex so the transition for my daughter would be easy once I arrived the management attitude was very nasty I was set to move in on July 1st but because I asked questions and want receipts Sandy stated " I can pick whomever I want to rent to am not renting to you because of communication issues" she refunded my money canceled my application which I pass background, had proof of employment,and met every requirement to be there she was very unprofessional and seem not to like people who wants answer or clarification which is me because my job need receipts for reimbursement. My car at first was registered until end of June because I was supposed move in but since she canceled my application it only registered until Wednesday so now I got find somewhere to park because of her vindictive attitude and I truly don't need my car towed because of power trip and am not from here
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May 2023 by Arturo Moreno
The manager is a complete racist, she doesn't do anything to solve problems in the building, how can they hire people like that?
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March 2023 by Yazan Elayyan
When ever you have a bad day, long day, hard tough day, when you get home every thing gonna be alright. Home sweet home. I moved in last September i love cottonwood dallas apartments. Yesenia thank you for this nice sweet community that you built.P.s: Customer service ?% it's the best
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March 2023 by Jake Brittain
Great location. Terrible management. Terrible, limited parking accommodations, no security so my car was dented and coulnt pull up a camera check. Maintenence are sloppy and leave their messes behind for the tennant to clean up. Had a water bug problem that was never addressed for months and part of many reasons to move out. Have more horror stories from this place but not enough room.
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November 2022 by Eduardo Asmen
A lot of burglary and they vandalized my car people have stolen parts of my car and scratched and cameras doesn’t work and no security
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October 2022 by Ronshnea Miles
I just moved in a few weeks ago. My unit is very spacious with plenty of storage space, large closets, and the appliances are nice. 4 stars because there is a huge roach infestation. Pest control did come out quickly after submitting my request, but I still had to do my own treatments (poisons and traps) to really make a difference. Parking spots near my building are EXTREMELY small. They recently repainted the parking lot, and I was hopeful that they'd make the spots a little wider, but they didn't. In the last three weeks, I've had to climb into my car from the passenger side several times, as well as have to park much further away from my building because of all the reserved parking spots and not being able to find a free one nearby.The units are very nice, I love the easy access to the highway and being in a gated community. Would be 5 stars if not for the roaches and tiny parking spots.
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October 2022 by Jessica Hernandez
I’m excited to move to the Cottonwood Apartments. The team here has been very professional and friendly. They made the application process so easy. I appreciate the location and can not wait to move in next month.
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September 2022 by Nancy Cazares
These apartments are very well kept. Sandra gave my husband and I a tour and we loved the property. Unfortunately we found an apartment closer to my husbands job but I highly recommend this property. The staff was very nice, Monica greeted us with a lovely smile.
