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July 2024 by Lupita Melendez
I hope you read my comment and, like me, you have your own experience.
Well, my visit to this branch was really very satisfactory. It is worth mentioning that just 30 minutes before starting my way to my appointment, to kill time, I started reading the reviews on the map and I was on the verge of not going because there were a lot of bad comments. Yes, because they don't treat them as they are and because they are racist, then for a moment I thought about it a lot because I felt like I was going to waste my time, so I thought, well, I have absolutely nothing to lose by trying. If they treat me more, I'll just leave.
Well, I started on my way to my appointment. It is worth mentioning that the reason for my visit was to open an account.
First entering I was greeted by a young man I don't remember his name but he spoke to me in my language (Spanish) very friendly and polite.
I was immediately assisted by the banker Marina García, who was the one with whom she carried out my procedure, with practically the same excellent treatment and of course in my language, she also began my account process all the time with kindness and politeness. I finished creating my account and he proceeded to explain to me perfectly and exactly the use of both my card, my account and the use of the application on the phone, in my application he showed me how to use everything perfectly.
My experience so far has been very good, I hope it always will be ?
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July 2024 by J C
First bank that won’t sell me a box of Pennie’s , worth $25 saying the limit is $10 per customer ! Crazy that every other branch or others bank never had this issue ! Money is money !! At least that what I thought ! I guess this bank in this location is different than the others locations !
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June 2024 by terry smith
Bad customer service. The ones who work there, act like they didnt
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September 2023 by Cesar Andrade
Absolutely ridiculous experience and waste of time.Opened a new business checking and savings account on 9/11/23. Deposited 6.7k in person that same day.Deposited 11.8k the next day in person.Today, 9/14, the account is apparently being restricted so no one, including me, can access the funds and I’m being told the account will likely be shut down. My money? Tied up until chase says so apparently. Projects, bills, everything held up because of this. The banker that helped, Sylvia, has not responded to emails or phone calls.BANK SOMEWHERE ELSE. FOREGO CHASE ALTOGETHER IF YOU CAN HELP IT.
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August 2023 by Libby T.
Went in today and they even opened 5 minutes before actually opening so we didn't have to wait. Every employee has a smile and were very efficient. I rarely go to the bank but this will be the location I choose going forward.
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August 2023 by Jonathan
Theres always errors on the two atm
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August 2023 by Reyna Enamorado
It is a very bad service ? to the customer they are not friendly at all I had an appointment and after 35 minutes of waiting to be attended to they told me that they could not attend to me because I was 9 minutes late ??????????
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August 2023 by Nick Pinho
Quick and easy, Monica was great. Thank you for helping me out!
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July 2023 by Bonnie Konjevich
Wonderful banker, Iris, helped me to learn how to look for and read items in my banking history after a friend dissuaded me from falling for an internet scam. Got the new account after closing the old one. Great example of a well trained, personable lady who likes her job, radiating it as customers are helped by her.??
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May 2023 by David P.
All it's crew is in extreme kind and helpful. thank you
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May 2023 by Noele Araujo
I felt discriminated against for being an immigrant. The lady refused to open an account using my passport, visa and SSN. I immediately drove to another bank and they opened the account as all my documents are valid and my status in the country is completely legal. I felt very humiliated and will never return to this bank.
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December 2022 by McKinley White
In person service at Chase is amazing, but it's 2022 and most people use online banking. That said, dealing with Chase over the phone or online is about as bad as it gets. Call transfer after transfer, no one is ever able to provide info or any help, and they WILL make it seem like you the customer did something wrong. Don't recommend.
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September 2022 by Omar Martinez
This bank branch..employees are going good and friendly staff "BUT" it's the more poorly bank branch..never has plastic ,bag boxes chase envelopes..pens always....they need more supplies or the don't have money ???That's why I'm gonna drive more far to the next branch ..they are way better that this branch..
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May 2022 by Rosa A.
I have been with Chase Bank dice It! Became Chase in Tx. Today I saw two customers treated poorly due to inefficient and ineffective business procedures. The staff have to endure criticism of these procedures. I simply wanted to deposit an insurance check made out to chase and me. I've done this before, but not today. The bank has to get approval and is requesting I return to the bank in 48 hours. Fortunately, I have a car , can drive, and do not have to miss work. Most importantly, I do not need the money in the next 48 hours. The other person simply wanted to make a payment for his Mother and I could not make sense why it was impossible for the bank to process. The elderly man was inconvenienced and upset. They told him to come back in 24 hours. Are we in the 21st century at Chase? It does not feel like we are
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December 2021 by Amy Robert
Very stupid place to bank , cashiers are rude . I don’t no what kind of manager runs this place . You have to wait in the line for 20 mints just to se a cashier .
