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June 2025 by Z Cruz
By far, one of the worst experience I’ve had at a bank. I honestly think it’s just this location. No customer service, I arrived to my appointment early still wait 10 minutes + past my appointment not one employee has greeted me or asked if they can help me mind you I have an appointment. When I finally decide to leave, I’m the only customer there and there’s a full parking lot. not sure where the other employees are at. I am a service provider and this is unacceptable. The one star is only because I wouldn’t be able to post without it. Save your time and go to a different branch.
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May 2025 by Jason Glater
This is a great branch. Tellers are very nice and pleasant and go out of their way for their customers. Same for the managers. Never have to wait more than a minute. An overall nice experience each time I go inside.
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April 2025 by EDGARDO LÓPEZ
I visited several Chase branches in Dallas Area and finally I received a proper treatment by Mrs. Maria Avila. Thank you!!!!
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November 2024 by milad kiani
The behavior with the customer is awful and they have no responsibility
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December 2023 by Kirsten Tye
Rebecca was able to resolve a problem for me in minutes that Wells Fargo could not after 24 hours.
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August 2023 by Aj Shah
Came for a notarized the employee first said the notarized person is not here today then said they are the bankers too helping another customer and take an appointment for another day at 2 pm
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August 2023 by dominic mauldin
Not much of a bank, was told they only had $25 in coins in the entire bank SMH....
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October 2022 by Black AnimeDude
Apparently theres a Chase closer to me so I'll go to that one from now on. I typically drop off deposits for my company. This morning I did a deposit and needed change for a Hundred dollar bill. I wrote 50 1 dollar Bill's and 10 5 dollar Bills. Simple. I get back to my job and end up with a 50 dollar bill and 5 ten dollar Bills. If the girl was confused she could've asked. Why would I break a hundred and want a 50 dollar friggin bill? The girl with black hair who thinks shes cute doesn't have common sense. I'll go to the other Chase next time.
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September 2022 by john phaneuf
This is the 3rd of 4th time I've been to the this branch and had the lobby closed during normal business hours. No explanation. Today was just a note on the glass door saying lobby was closed except for scheduled appointments....so the lobby WASNT closed, just to those who didn't make an appointment.I've been a chase account holder with multiple accounts including my business accounts for years..., but after today I'm considering moving my accounts to another bank. The manager needs some serious classroom instruction on how to operate their branch. 2 Stars...only because Im feeling generous...maybe a 1 star.
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September 2022 by Mir Graham
Christopher was very helpful. Do yourself a solid and make sure you have an appointment.
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August 2022 by Chelsea Coffey
I like this location, you go in and it's clear where to go. The tellers and waiting line are right there and take up most of the space. Other Chase locations have a weird empty lobby with a bunch of cubicles and the tellers are squirreled away in the back somewhere. There were 3 tellers working morning on a Wednesday, just one person in line before me, the girl I got was super nice and fast
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August 2022 by Bailey Ladner
Called to get this branch's routing number and the rude teller told me "we don't give that information out over the phone. You should know better" and hung up on me. Wish there was a way to give 0 stars.
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August 2022 by Daniel Ely
Rude employees will never go back there again
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April 2022 by Alexxandria Hughes
Literally asked to make an account and they told us it would take and hour and to make an appointment when it wasn’t even busy
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February 2022 by T MG
I came in to Chase to fix an issue I had 3 years ago and keep in mind I was sleep deprived from working at night shift. Yitong W was kind of enough to help me through the process of opening my account again and helped me choose my options.
