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June 2024 by Tag Oboes
I can only comment on Karla Fernandez, an officer at Chase. She was wonderful and helpful in opening a new account.
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April 2024 by Abigail Wilson
The ATM won't take deposits. One won't at all, and the other won't read cash and spits it all back out. This is ridiculous
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April 2024 by Catherine Chen
Zero of three ATMs able to accept deposits.
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January 2024 by Denver Laughlin
Today I received by far the worse customer service I have ever received at Chase bank and I have banked with them since 2007. Teller talked over me, was unprofessional, and basically ended my transaction denying me service for no reason. I feel that this was borderline discrimination and there will be an investigation started immediately.
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December 2023 by Juan “One FM” B.
Chase bank holds check funds, and refuses to release, even when the issuing bank has posted the check. Even when reaching out to the issuing bank, and account holder directly who verify the validity of the check. I was about to open a business account, and now I will be transferring all my accounts to my credit union. Terrible service. I spoke to 4 different people, and they all were hesitant to admit that Chase was holding the funds themselves.
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November 2023 by Juan “One FM” FM
Chase bank holds check funds, and refuses to release, even when the issuing bank has posted the check. Even when reaching out to the issuing bank, and account holder directly who verify the validity of the check. I was about to open a business account, and now I will be transferring all my accounts to my credit union. Terrible service. I spoke to 4 different people, and they all were hesitant to admit that Chase was holding the funds themselves.
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September 2023 by Michel Nijhuis
Atm closed!
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September 2023 by Tu Le
I met a very good banker named Janie at the Chase bank branch - 5177 Richmond Ave, Houston, Texas some days ago. She is very professional. She could answer all of my questions by a very simple way. I am a foreigner and my English is not good. That's why I appreciate her so much. The bank should raise her salary now. Thank you Janie.
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September 2023 by J Carabet
They are shut down because they don’t have an A/C? I was told by the lady that was there this location doesn’t have an air conditioner not that it’s broken. They don’t have one. Yet they still made her and a security guard come in???? I guess they’re just closed all of summer???? Im changing banks. What a joke.
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September 2023 by Dex Com
Poor customer service. My mom went in to open an account and was told to make an appointment for the next day? She was asked if she was a citizen or legal as well. Also, the bank was empty meaning it was only 3 customers. It doesn't make sense, but what do I know I'm not in the bank business.
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August 2023 by Ricardo Loe
Very kind attention
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August 2023 by Cristian Soria
Atms need to be fixed!!!!!
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July 2023 by Hugo May
a very bad service
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June 2023 by N. J.
Classiest and racist, customer experience very undesirable
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May 2023 by EBL
Was told their banker was "done for the day" and that they worked on a first come, first served basis. Didn't offer to set an appt or anything. Went back the next day, and was told the bankers couldn't see anyone that day, and that they work by appt only.
