CB2

Most Recent Comments

• March 2024 by M. Morado
  Family bought some amazing stuff! Big s/o to Robert my man has some class!!!! May have to invite him for a cigarette inside joke!!
• March 2024 by James Thorne
  A real upscale modern furniture store. Check it out a great experience.
• January 2024 by Lisa Bell
  I have to admit that they do have more issues with their furnitures/ product than before and it is really frustrating to call and arrange a replacement for large items sometimes, but they ALWAYS make things right, really appreciate that despite nowadays there’s not many business are willing to do so.
• December 2023 by Brittany Martin
  While the store generally has nice items, the costumer service is lacking. I called the customer service number due to having issues submitting my return online because the item was still showing not delivered. Customer service told me that I can return in person at a Crate and Barrel or CB2 store. I went to Crate and Barrel first and then CB2 and was told I was not allowed to make a return in person. I was advised to go to a 3rd location, the warehouse, to complete the return. After expressing my agitation with being given incorrect information and driving so far without a solution, the manager still gave no alternate assistance. The cost of these items alone should insure above and beyond costumer service, but that isn’t the case.
• November 2023 by Chad Harris
  A Sunday Funday to Remember at CB2, Knox HendersonLast Sunday, Deana, our beloved dog Shadow, and I decided to explore the vibrant Knox Henderson area. Our adventure led us to the doorstep of CB2, and oh, what a delightful surprise awaited us!From the moment we stepped in, it was clear that this wasn't your average home decor store. The atmosphere was electric – a live DJ was spinning upbeat tunes that made the floor seem alive. The energy was infectious, and we couldn't help but get swept up in the excitement.The store itself was a visual feast. Every corner we turned revealed another beautifully curated display, showcasing CB2's unique and modern aesthetic. The furniture and decor items were not only stylish but also of high quality. I found myself mentally redecorating our home as we browsed through the aisles.But what truly set this experience apart was the unexpected and delightful hospitality. Champagne was flowing, adding a touch of luxury and celebration to our shopping experience. The friendly and attentive staff made us feel welcomed and valued as customers.Even Shadow seemed to enjoy the outing, receiving adoring glances and friendly pats from the staff and fellow shoppers. It's not often you find a place that's so welcoming to our furry friends.Our visit to CB2 in Knox Henderson was more than just a shopping trip; it was a memorable experience. The lively atmosphere, exceptional customer service, and stunning collection of home goods have made me a fan. I've found my new go-to spot for home decor, and I can't wait to return. If you're in the area, take advantage of this gem!
• October 2023 by Emeri Vinette
  Last time me and my husband came here we were welcomed and helped my two lovely staff members, I wish I remembered their names. Today however, we came in and not only were we not greeted but we were blatantly ignored by Anna. She immediately turned her back and refused to make eye contact upon entry. But as for the WHITE couple behind us, she was very cheerful and welcomed them in and even answered their questions. But not for the interracial couple, it seems. I walked up to her and she immediately turned her back to me to look outside and talk to her coworker. No one else bothered to talk to us or help us. We were there less than 10 minutes because we felt so ignored. I have NEVER felt so disrespected and discriminated against. Get it together Anna, and CB2 staff.
• September 2023 by Aloka Pandya
  We went to CB2 not really expecting much, but once we got in there we were greeted by, Sam, and let me tell you Sam is AWESOME! She has such a great design eye that she quickly was able to put together great furniture combinations that we would not have imagined. She took her time with us and was on a mission to help us find what we needed. Definitely ask for Sam when you go to CB2 because she'll help put together all the beautiful furniture that they have together for you in a way that it will make your house feel like a beautiful home :)
• August 2023 by nanaz Gh
  Hey welcome in its a only thing you hear from the staff, No one check on you if you need something. I had to go back and forth few times to bring all the cups I want to purchase to cashier also if u go casual not dress up they would think you probably poor and not even look at you. But I love everything from cb2 I've been shopping a lot just a problem with employees.
• August 2023 by Patricia Shin
  Was greeted when I walked in which was probably the only good thing about this store. Walked around for 30 minutes and wasn’t asked if I needed assistance once and took a few minutes to actually find someone to help me (it’s not a large store). I asked about one of the display items and the employee said they didn’t know but they would take my name and phone number to have the manager call me the next day. I never got a phone call. I called a few days later to check in and manager wasn’t there again, surprise. Not sure if they’re stuck up or just bad at their jobs. Won’t be going back anytime soon.
• May 2023 by Carmen Konert
  Exceptional customer service. Alan Sides went above and beyond for our family. We live 4 hours away and he took his time to go look at the products measure them for me, give me his professional opinion on how they would fit with what we wanted.He is an asset to CB2 and needs to train others, he gave us an experience we will share with so many just being himself! Thank you Alan for making our move and new home design so easy. - Carmen Konert
• November 2022 by Ashley C.
  We had yet another horrible experience with CB2. I placed an order online for pickup in-store. I ordered several Christmas trees and an incense holder. Some trees were going to be shipped, but the large one was pickup only in-store. I was willing to make the long drive from Gunter (where we were staying for Thanksgiving weekend) to uptown Dallas (55 miles each way) because I needed one more large, dark tree for my collection. Since we were also celebrating our 10-year anniversary, my husband and I decided we would make dinner reservations in downtown and pick up the items beforehand. CB2 sent me emails and texts informing me that my items were ready for pickup on Saturday, 11/26. We arrived at the store and planned to just run in to pick up the items I already paid for. Of course, we got to the counter and there was only one box for us. I reiterated that I had two items. They then said that they did not have the tree for me that I already bought and paid for. I checked my email again to see CB2 sent me another email now saying the item was back ordered but, of course, we were already at the store to pick it up by that time. To add insult to injury, it took two people (an employee and a manager) over 25 minutes to figure this out. They asked me seven times for my order number, which is ridiculous. Then, I commented to the employee that CB2 just sent me another email contradicting all the other emails and texts regarding the new backorder status. The employee's response? She said, "And you know what's crazy about that? You probably not gonna even get it." Excuse me? That is your employee's response??? I said, why would I not get an item I have already paid for, and why is it not here ready for pickup like it said it would be? She said, "When it says back ordered and it's Christmas stuff, we don't even know if it'll ever be available, that's why you probably won't ever get it." Then, she told me that it happens all the time because someone will order something online, but the store employee will not pull it, so someone will just walk in off the street and buy an item that belongs to another customer! Wow. Then, I told her we were running late for our anniversary reservations, so just refund my money or give me a different colored tree, and I would just have to spray paint it the color I need-whichever option was quicker. Well, of course, she did not know how to do that, so she had to make us wait for a manager to come over. When the manager finally came, he again asked me for the order number so many times that I just gave him my phone. After all of the time wasted and back and forth over a whopping $16 tree, the manager said he could not even refund me because it was an online order, so I would have to call in for the refund. Are you kidding me??? CB2, do you know why people spend the amount of money they do with your company? It is because we do not want to be treated like we are shopping at Walmart. We want to deal with competent employees. Do I expect to be asked my order number 7 times by two different employees over a 25-minute duration while they cannot figure out how to either refund my money or find the item I already purchased at Walmart? Yes. Do I expect that at CB2? NO. Get it? Your company clearly does not care. This is not the first, second, or even third time I have had a ridiculous experience at your store...so, shame on me for continuing to frequent your establishment. You don't care that customers drive over 55 miles one way to pick up an item that is already bought and paid for, receiving emails and texts from your company urging the customer to pick it up, only for the customer to find out when they arrive at the store that the company didn't pull the item after it sold and allowed another customer to waltz in off the street and buy an item that was already sold. Nice work. If you are going to be highly incompetent, sell items to other customers that have already been sold to another customer, be of no help nor apologetic once the cust
• November 2022 by Steven Northington
  This location has lost some amazing employees over the last couple years. We’re lucky to still have Robin. She alway greets us with a smile, gives us an amazing experience, and provides a perfect balance of product and design recommendations! All of our CB2 pieces are great quality and in the one off event we have an issue they are quick to resolve! Go see Robin!
• October 2022 by Nika
  My husband and I went to CB2 to find modern living room furniture for our new home. When we arrived to the store, we were greeted by Robin. Robin took us around the store to help us find the perfect sofa and chair for our living room. The processing time was quick and we received our furniture within 9 days. Robin did a phenomenal job. I highly recommend her if you ever decide to come here.
• September 2022 by Krystine Le
  Stay away from CB2 store credit card. CB2 credit card customer service is terrible. My mom had been dealing with them since March for a disputed charge. Every time she would get different reps who told her different things. She had to close the account and took a loss of the amount she was trying to dispute.
• August 2022 by Evette
  Best big furniture store in Dallas! I love basically everything in here & the showroom is impeccable. My boyfriend even loved it & we don’t agree on most design ideas. I definitely recommend stopping by.