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August 2023 by Sheenu George
Awesome service, I had forgotten my iPad and they saved it for me, loved working with David.
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August 2023 by Mark Kelley
Always very professional. I have used Capps several times over many years. I have never had a problem with the vans i rented or the people. Occasionally, there has been an issue with van availability but I guess that's what you get when you run your business well. my latest rental was with 15 passenger Ford Transit vans. They drove really well and performed flawlessly. We got a little over 14 MPG. Not bad. We will use Capps again in the future.
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August 2023 by Phil Gorden
Really disappointed in these people. They provided a van for our church choir trip and it was a very nice van. Unfortunately we did have an accident (backed into a post in the parking lot and made a small dent in the rear corner of the van) with the van and informed them of this when we turned the van in. Capps sent us an invoice for the damage. Like a lot of folks we saw the damage repair cost and thought gee, that's a lot, but we did damage it and are more than willing to pay it. Then we looked down at the bottom of the invoice and noticed they charged us $1800 for loss of use. I want to emphasize that this was a very small dent on the rear quarter panel. I understand charging for the repairs, but $1800 for loss of use? That's not reasonable. I will not be doing business with them again.
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September 2022 by Rida Abi-Habib
Great staff. Very helpful. Clean vans
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June 2022 by June Hernandez
Had rented from this place in 2021 and we loved it! no hassle at all!! customer service was great! We booked again for July 2022 family vacation. If you know the dates of your vacation early I recommend go ahead and call them. It's great price compared to the other rental places. Also , other rentals requires you have to have an actual credit card to cover the rental fees and deposit (which not everyone has that amount of $$ credit card). This place will take your bank card no questions ask.
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November 2021 by Moti Neupane
Very good rental place for commercial and personal service
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November 2021 by Kerry B.
Mr. Barry was great.! He had a great personality, very respectful, friendly. I wish that I could deal with a person like that every time I go there. I will return because of his customer services. I given a 10 star!!! He needs to be a trainer on how to treat their customers. Please let him know about this! He's one of a kind or should I say kindly!!!
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October 2021 by Alanda Billups
Easy in and easy out when I dropped off! Will rent again! We made our own party bus!
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August 2021 by Frank Ibarra
Very Fast, will rent from here again
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August 2021 by Jose Hernandez
Good service thank you!!! ?
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August 2021 by Trina Gibson
Impeccable customer service
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June 2021 by Errol Oguzhan
Capps consistently has the best prices for van rentals. Rented a 15 passenger Ford Sprint and they kindly removed some seats to allow my family to use for a road trip. Great staff, friendly, and quick on service.
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January 2020 by Dominique Darrough
Everything went smooth sailing. Gave 4 stars because we had to go to another city just to get our rental. So the miles were added because of that. Other than that everything was fine transaction went smooth and everything. Thank you Capps you saved our family trip. We will be doing business with you again.
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January 2020 by Crystal Walsh
Very poor customer service. I entered to pick up our van rental and had to wait in the lobby while the 2 employees(one was the manager) chit chatted in the office and ignored me. I finally had to go behind the desk to get one of them to acknowledge I was there. We have rented from them numerous times and everytime the service gets worse. We've thankfully found another company to rent from that has exceptional customer service.
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October 2019 by Christina Parks
I go here all school yr long for vans I'm a boy scout leader love the people in garland fave place
