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October 2024 by Carly Mack
Alex did such an amazing job explaining each step in choosing an engagement ring and suggesting different styles to try. My partner and I were able to find our dream rings and were easily directed on how to order and pay for them.
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October 2024 by Trinity Ek
Me and my partner came to view some rings for fun and Alex was awesome! She pulled all the gems we were curious about and had great suggestions for different bands. Her vibe was so welcoming and it was a great first ring shopping experience.
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October 2024 by hayden U
Terrible customer service
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October 2024 by Allison Compton
Stephen is the main reason for the score - he took his time in showing us various styles and designs, and then walking us through the entire process of picking a diamond! He was very attentive, followed up, and made us feel so welcomed that we had to come back to purchase both rings from him! We made sure to come back on a day that he worked specifically so we could set an appointment with him. His professionalism and calm demeanor helped us through an exciting, yet slightly stressful, decision. The showroom was in a good area, was nice and clean (although a little small) and parking was easy.
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October 2024 by Deahna Ortiz
Don’t waste your time. If you’re looking for “the” ring shopping experience this isn’t it. So sad because I was really looking forward to my appointment. Immediately walked in and the lady who was my “concierge” had the worst energy. Didn’t even ask about what was looking for or anything. Then they said we can only have 2 people at a time and I had brought my 3 girlfriends with me. No where is it stated that you can only have 2 people so they had to wait in the waiting area? Ridiculous. DO NOT WASTE YOUR TIME. GO SOMEWHERE THAT WILL ACTUALLY APPRECIATE YOUR BUSINESS AND GIVE YOU THE EXPERIENCE YOU DESERVE!!!
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September 2024 by Maria Ayala
Alex was very nice and helped with translation to spanish
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September 2024 by jillian glubke
Alex Carter at the West Village Brilliant Earth was extremely helpful and made this process so quick, simple, and fun!!! Could not recommend her more!!
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September 2024 by Andrew Granado
I can’t say enough good things about my experience with Alex Carter at Brilliant Earth! She helped me find the perfect engagement ring, and made the whole process so easy and fun. Alex was super knowledgeable, patient, and genuinely cared about getting everything just right. Her attention to detail and customer service were top-notch! If you're looking for someone to guide you through such an important purchase, Alex is your go-to. Highly recommend!
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September 2024 by Brenda Anderson- Torres
Alex took excellent care of us! Anything that i would ask she would pull out & show it to me. I went in not quite knowing what I wanted exactly, but after trying in several styles I ended up finding something. I did specified that I wanted something icy & flossy. Alex was very patient, very demure, very mindful ✨ by bringing selection that met what I asked for.
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September 2024 by Jili & Scott
Working with Alex Carter was great! She was fun to chat with and was very helpful in finding our perfect rings!
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September 2024 by lydia white
this has been the worst experience - after two months of purchasing a engagement ring, without any notification they discontinued the exact band that goes with the ring my fiancé purchased for me. After reaching out I keep getting bounced around and told one thing and then another - it's been over a week of going back and forth and still no specific next step. I've been told time and time again "we will call you right back" or "we will email you back" just for it to be days later. Currently sitting at day 5 of no communication from the last email correspondence and 3 days since I've heard an update from a over phone specialist.
they are making a what is suppose to be an exciting journey an absolute train wreck.
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September 2024 by Lauren Parks
Alex made our wedding ring shopping experience so easy and fast!
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September 2024 by Kelton Porter
Stephen Selmon at the Dallas location was amazing and made the whole process very easy and understandable!
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September 2024 by Lauren Zaiter
Alex is extremely patient, friendly and knowledgeable on brilliant earths offering. My fiancé is very happy with the wedding band he chose and can’t wait for it to come in. Will request Alex for our future needs.
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September 2024 by Corbin Melville
Alex was amazing helping with us today. She was very kind and very helpful in deciding which engagement ring to start shopping for. 10/10 would recommend her services to a friend!