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December 2023 by Alondra Barajas
Gracias ☺️
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October 2023 by Heather Burson
Brought in a check to cash, and they tried to tell me the signature didn't match. My grandmother has the most perfect signature I have ever seen, so I'm not sure what they were talking about and why they tried to refuse to cash it. Not only that, this woman is on her literal death bed, and they had to call her to verify. I had all the documents necessary, so I'm not sure what exactly the problem was. Then, after that whole debacle, the attendant forgot to take the fee out. I WAS HONEST! She was so rude and handed me over $2,000 with no envelope. I will NEVER return to this location again. Can't wait for my grandmother to no longer hold her money there.
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March 2023 by Larissa Reyes
If I could do no stars I would, the employee I had I believe was Carlos, he was so unprofessional had me waiting forever just to cash my check. Made me very uncomfortable will not be going to this location due to this rude employee!
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August 2022 by Omega RG
Very good service.
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August 2022 by ana martinez
Terrible service, I have been waiting for more than 2 hours to be attended to ??
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August 2022 by Jimmy Rivera
Great service
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December 2021 by Isabella Garcia
Short staffed which causes delays
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September 2020 by Bobby M
Slowest bank on earth. They don’t even try anymore!
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August 2020 by Joni Reyes
OVER 30 MINUTES IN THE ONE DRIVE THRU LANE IN A CAR WITH NO A.C.!! FIX THE OTHER LANE ASAP OR START HELPING THOSE IN LINE PERSONALLY WITH"CURB SIDE SERVICE" LIKE MOST ALL BUSINESSES ARE MOW DOING!!!
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August 2020 by De'Jonna Stephens (DEE'D)
i only put one star bc google made me.... VERY poor customer service. soon as I walked in FERMIN reported me for fraud. I have banked with BBVA COMPASS for years. I went to the bank to make a with drawl and they made it the worst experience ever. FERMIN let a lady skip me in the line, never apologized, then treated me as if I was a thief. I WILL NEVER GO BACK TO THIS LOCATION. i recommend the location: 4201 Oak Lawn Ave, Dallas, TX 75219
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August 2020 by Lin Ma
Waited for almost 1 hour at drive through. Yet told me that I have to make appointment to come to the lobby to prove I am who I am!!! when I call other branch, they all can do that on drive through!!!! I called them back. They Said oh one Lane is broke. So one Lane is broken explains why you were so slow. Why you cannot offer they service other branches all offer?
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July 2020 by The -est
OVER 30 MINUTES IN THE ONE DRIVE THRU LANE IN A CAR WITH NO A.C.!! FIX THE OTHER LANE ASAP OR START HELPING THOSE IN LINE PERSONALLY WITH"CURB SIDE SERVICE" LIKE MOST ALL BUSINESSES ARE MOW DOING!!!
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March 2020 by sarah gorospe
I'm writing this review because I had a terrible experience with online agent regarding travel notification but totally evened out when Amy the teller at this location was very helpful. It was service with a smile. Thank you for turning my frown upside down...
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February 2020 by Norma Rodriguez
(Translated by Google) Very friendly staff(Original)Personal muy amable.
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November 2019 by De'Jonna Stephens
i only put one star bc google made me.... VERY poor customer service. soon as I walked in FERMIN reported me for fraud. I have banked with BBVA COMPASS for years. I went to the bank to make a with drawl and they made it the worst experience ever. FERMIN let a lady skip me in the line, never apologized, then treated me as if I was a thief. I WILL NEVER GO BACK TO THIS LOCATION. i recommend the location: 4201 Oak Lawn Ave, Dallas, TX 75219
