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September 2023 by Jamie C.
Worst experience with a credit union ever. Avoid using them at all cost. They never return phone calls, they do not leave messages, they do not ever have the answers to questions. They make getting your own money out of the account so difficultIt took me over 60 days to just close my account and then I never received my account balance via check. Please save your frustration and use a different bank!
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February 2023 by KSR
I am so grateful for this credit union been here since 2015 it’s a small inconvenience (ATM and only having one Branch location in the DFW), but the good outweigh the small inconvenience. They have help me so much especially Belinda Smith ?
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June 2022 by lia Whitney
Worst bank, Eben worst than the ones we say are the worst. They blocked my card with no explanation, there's noway to.het in contact with them, and they are useless. I regret opening an account with them. I'll close it next business day
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December 2021 by Paola ramirez
Please Hire new people that can at least fake good customer service! Baylor please do better. Almost all of the people that work there a rude! They all have a sour face, then they get upset when you ask a question or have an attitude. Went by drive through, to avoid the ladies inside and the lady at the drive through was just as bad!
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January 2021 by Stephen Raikes
I have been very happy with changing to them. I am treated like I am a person (rather than a random account number). They are generally quick to respond and do everything they can to help. (I dont understand the reviews that say bad customer service i could not disagree more with that opinion) My only complaint is that sometimes it does take a few tries to get a hold of someone if you are calling. Over all i wish i had changed to them sooner!
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December 2020 by Jacqueline Johnson
Good place to go be seen to when needed!!
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November 2020 by Rolande Kraus
Very confusing since change. Will be moving my account to BA
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November 2020 by Cassaundra Gray
I kept telling myself to give them another chance. But the customer is so bad I refuse to. There has to be a better way to treat your employees and members. Horrible customer service from start to finish. I'm putting my money back under my mattress.
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September 2020 by Ed Vargas
I just love all the people inside the place. I have been a member since 2004. Always so helpful in so pleasant to talk to.
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March 2020 by John Kasper
Absolutely the worst bank I’ve ever joined. Baylor credit union will relentlessly charge fee, upon fee, upon fee. Have ISF because your paycheck gets delivered via direct deposit late? Fee. Have a thousand dollars in your savings account but the mobile app is down and you can’t transfer from one account to the other to prevent an overdraft? Fee. Have a bill on autopay and Baylor rejects it because there aren’t enough funds in your account to cover the bill because you’re trying to close your account? Fee, have the same auto draft bill try to attempt to run again? Rejected by Baylor again? Fee. And try to get a hold of someone directly? I’ve never been able to call and speak with someone. I’ve 100% of the time had to leave a voicemail and wait for them to return the call at their convenience, then when they do call back they speak to you condescendingly, rude and outright disrespectfully. I really wish I could turn back time to NEVER open an account with them and have avoided all this stress. I’ve paid more in fees in the 6 months I’ve had this account than ever before in my life combined. Absolutely ridiculous.
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December 2019 by Cynthia Martinez
I have alwasy had a great experience here...smiling faces, great attitude, very friendly....just saying..."great"
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December 2019 by Miriame Pierre Louis
I opened an account yesterday. The teller was extremely nice. However I was also interested in a Auto loan, she advised that I should speak to one of the advisors. When I approach the advisor she didn't acknowledge me at all, when ask about the Auto loan all she said was do it online. She didn't take the time to explain anything or cared to. My coworker mentioned to me they would need my paystubs, so I said to the advisor " dont you also need my paystubs " she replied oh yea, you'll hear back within 24-48 hrs. She didnt ask me for my name or anything. Why work in customer service if you have poor manners , and don't care to treat everyone fairly...quite disgusting if you ask me.
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June 2019 by Nikki W
This is the worst bank to ever join! To start off, the customer service from the entire staff is horrible, on top of that if you ever lose your debit card you have to wait 7-10 business days to get another one because they do not issue temporary cards to customers. Their business hours are the same as most of Baylor employees which means when you get off work you cant make a stop at the bank because they'll already be closed. Horrible Customer Service, Horrible bank and horrible experience!!
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April 2019 by Streamline Service
RUNNNNNNNNNNNNNNNNNNNN AWAY AS FAST AS YOU CAN! YOUR MONEY WILL THANK YOU!
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March 2019 by Tameka Starling
This is not a good bank. They are hard to deal with and the girl that works in downtown branch is very rude. When you call the local number with any normal questions regarding your account she acts as if you're bothering her and being an inconvenience. I think she may even be a the manager because her voice sounds very familiar each time I have called. Very bad service and unprofessional.
