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June 2024 by DARRELL BRAZZLE
Long lines are just too common. The staff works hard to assist, but it's not enough of them. I often leave and go to another auto parts store or Walmart. I really don't like doing that.
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June 2024 by Syed R
Lady working there has an attitude and gave nasty service
No communication at all
I will never return here
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May 2024 by Jake Bullington
Angel had a tricky job with a Honda HR-V with a *very* corroded battery but persevered through hot temps and with us rapidly losing the daylight to get it replaced with a new one. He made a great recommendation for us at a few different price points, and was super kind throughout the job. Couldn’t be happier with what could’ve been a really tough situation.
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May 2024 by Chia Uju
I originally went to this Autozone on Inwood for a new car battery and to get it replaced. Unfortunately Angel, the employee that was helping me, informed me they didn’t have it in stock and told me to go to the Autozone on 3701 northwest hwy for the battery. I purchased the battery from The autozone on 3701 northwest hwy, but they refused to change the car battery for me. They said they “don’t work on cars”, which was odd because I’ve always had Autozone workers change my batteries for me. I called the Autozone I originally went to on Inwood and Angel graciously agreed to work on my car and stated that it’s not a problem. I am very thankful and grateful to Angel at Inwood’s Autozone for the amazing service.
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May 2024 by Gorgeous On the Go!
The customer service here is trash ? the young one told me my battery was good, that i had a few more months with it(my car kept needing a jump to start) he acted as if he was checking when he placed the positive clamp on the negative(i had to inform him that was the wrong way)??♀️then he tells me its probably my alternator, ok, i asked him could he check it he said yes then said he couldn't. ? I had to jump start my own car while he watched me! U could imagine my frustration atp.
I was asking questions and they weren't helping with any solutions. No customers were in the store and the older gentleman still wouldn't even come out to help..."you'll have to wait i WAS with a customer" he said, NOBODY WAS IN THE STORE atp. Very unsatisfactory. He never came to my aid. & The younger guy definitely doesn't know what he's doing!
The customers that did come felt bad for me & was helping me more. Smh
Come to find out my battery was about to blow, smoking and leaking I found out after I drove it to another autozone by my house who actually helped me! A simple battery replacement was all i needed! Big thanks to them guys!
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May 2024 by Kevin Crawford
I had a dead car battery recently when I was in Dallas for a weekend trip. Luis and the guys at AutoZone on Inwood took great care of me. Changed my battery out in the heavy rain without complaint and got me back on my way in no time!! Thanks!!
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May 2024 by Lorelle Nelson
I stopped by the Inwood location to buy a battery. Dee Dee came out to check the size of my battery and ended up checking it to see if I needed a new one. I didn't. I did need a missing mounting screw. She sent me to Elliots Hardware to find it... I did. Dee Dee was knowledgeable, friendly and (in my opinion) went out of her way to help a customer who was out of her depth. What an asset she is to the Auto Zone Company.
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April 2024 by Jason I.
Had a great experience with the cashier! He was a super great help!
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April 2024 by Danny Pollock III
Good service, Deedee helped me get a new battery with zero problems.
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April 2024 by Walter Hedman
Good good attention
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March 2024 by Javier Cortez
Came here on 03-27-24 around 7:30 pm. The place was packed and there was only ONE associate taking care of all the customers. I believe his name is Luis. He was very professional and didn't freak out with the amount of people in there that he had to tend to on his own. I will return just based on the level of customer service that he provided to everyone.
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March 2024 by Diwaylon
Was able to get my needs taken care of highly recommend the staff was very helpful getting my issue resolved in a timely manner, angel made sure that I was taken care of before I walked out of the store
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March 2024 by Carlos Alvarez
The maximum
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March 2024 by Francisco Padilla
Excelent service!!!!
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February 2024 by Jimmy Pockrus
The store was very busy at lunchtime. It was easy for me to locate the windshield wipers. The cashier was processing a sale on the main register but asked me if I was paying with a card. I said yes, and she rang up my two wipers on the self checkout to the point I could make the payment and leave. Very efficient, and I didn't have to wait behind the other customer, which was taking some time
