-
October 2024 by Joseph Hesse
Bad service and unreliable work
-
October 2024 by Christopher Fisher
Worst service and customer service experience I've ever had anywhere. They had multiple pieces of my gear, they said were repaired. I drove 6 hours in a box truck to retrieve our gear and NOT ONE of the 5 consoles was fixed or put all the way back together. This is a poorly run operation and I would not recommend taking anything you actually want fixed there, ever. Just a warning to their other potential customers.
-
October 2024 by Jordan Norris
I’ve had two studio monitors repaired here. They communicate with you through the process and are very reliable.
-
May 2024 by Allison Coleman
Knowledgeable and transparent. A rare find these days…
-
February 2024 by Rocky Larsen
My favorite instrument and amp hospital. Great Doctors at Audio Electronics.
-
January 2024 by Jon Anthony Vielma
For sure coming again
-
November 2023 by Rob 0
It's the only place in this area that does what they do. It's hard to find places like this.
-
November 2023 by Reynaldo Peña
Good customer service
-
November 2023 by el cocho Lopez
Does anyone know if they fix receiving
-
September 2023 by roel canales
I got charged for a stuck mute button because I checked it myself 4-5 times ten called me to say user error so they could charge a warranty for a benched test not good business.
-
September 2023 by Scott Goldman
Audio Electronics Dallas is an absolute clown show. They are like a 3-ring circus of incompetence. I would give them negative 5 stars if I could. I had the misfortune of dealing mostly with Hunter whose main job seems to be lying, making excuses, and just generally being an incompetent buffoon.I sent my Presonsus studio subwoofer to Audio Electronics Dallas for a warranty repair in April. They called me in June to tell me the repair was complete and they just needed to talk to their Presonus (Fender) representative to get a return shipping label. Simple, right? Wrong. My subwoofer is just now being shipped back to me as of today, August 24th.I know this because I am the one who scheduled the FedEx pickup. You see, I had to call Presonsus (Fender) support myself to get a return shipping label sent to Audio Electronics Dallas because this was apparently too difficult of a task for Hunter and his merry band of morons to accomplish. Hunter couldn't even be bothered to schedule the pickup (he lied and told me he did schedule a pickup). How do I know this? Because the Presonus (Fender) rep had given me the tracking number. I called FedEx to see if a pickup had been scheduled and they confirmed that no pickup had been scheduled. So I scheduled it myself. Unbelievable!All they had to do was call their rep to get a return shipping label and schedule a FedEx pickup. That's it! But that would require a level of competence that these guys just don't possess. Instead, they let my sub just sit there for over 8 weeks because they couldn't be bothered to ship it back to me.Bottom-line: don't take your stuff to Audio Electronics Dallas, you might not get it back. Fingers crossed my sub actually works.
-
September 2023 by Zachary Arnold
Scam!!! Had a $600 speaker that had something wrong with the $300 circuit board. They said they did component level troubleshooting. So, the power supply component on the $300 circuit board needed to be replaced. They want $600 to do it. So, I'm out like $90 for the service fee and a month without my speaker... Complete waist of time and money.
-
August 2023 by Steve L
They have always done a great job repairing my amplifiers
-
June 2023 by Jo Ann G
Fixed keyboard and reasonable price. Nice people
-
March 2023 by Roosevelt
1st time doing business. To repair my speaker there costs more than the speaker itself. They were timely on the estimated time to check it out.
