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December 2023 by John Dean
This place is a hidden gem for anyone in search of top-notch plumbing solutions for their kitchen or bathroom. For me a huge difference between Lowe's and Home Depot. Lowe's & Home Depot have people to talk to but are not fully trained to understand exactly what you need. Apex with the nice staff and the education on things takes the time to understand what you are saying by not saying it yourself. This is a big investment, and you don’t want to get it wrong. Jeff and Jonathan are just incredible. Not only did they help me make the right decision, I sent photos to show them what it looked like after the install and it was better than I thought. They went over things with me and I went in there with one idea and they showed me options and suggestions. I took them up on a suggestion and man, it rocks.Thanks again, guys!! You guys are really what I needed. Great store to visit even if you just want to look at things but do yourself a favor it you are thinking about changing things up at home. Chat them! Trust me.
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November 2023 by Jesus Andrade
it is always a great experience going to this apex location, i always get treated with respect and a great attitude , andres is always on point to help me with my needs. the young girl The receptionist is always respectful as well and has a positive attitude every time i come in. always wishes me a great day , have been coming here the last 4 years and she is one of the nicest workers at this place
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September 2023 by Matthew shaw
A One-Hour Consultation Replaced Six Months of Decision-MakingIf you're grappling with complex decisions in the realm of plumbing, distribution, or even valve and head pressure, look no further than Suzanne Chance at Apex Supply Company. From the moment we began our consultation, it was evident that Suzanne was a seasoned pro. She wasn't just well-versed in the technical aspects—she was practically telepathic, understanding our needs almost before we did. Her guidance was invaluable, helping us refine our initial ideas and steering us in the right direction. Suzanne says her job is to help people make decisions, but she does so much more than that. She makes the process enjoyable and remarkably efficient. I wholeheartedly recommend Suzanne for anyone who wants to cut through the noise and make informed decisions swiftly.
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May 2023 by Claire Wing
I'm thoroughly impressed with Apex Supply. Last summer there was a massive leak coming from around my exterior hose bib. The big box stores only had the entire assembly which I'd not have been able to replace myself and save money, plus I knew I didn't need the entire assembly. I decided to try Apex. Zac first listened to my situation before going to locate the exact part I needed. He also gave me excellent instructions on how to complete the job. It continues to work fabulously.This morning my commode suddenly took 10 minutes to fill, and I headed to Apex and intending to just get replacement parts for the fill valve. Zac again helped me, listening attentively to what I wanted to do before going out to the warehouse to find various parts for the repair. I then showed Zac the 'spare part' left from me taking the valve apart to clean it. With no frustration that I'd not shown him that first off, he first tried to put it back on, then brought out a very simple-to-install new valve for $16. I just installed myself, saving myself that cost.As a 70 year old female who loves the challenge and the savings of fixing things myself, I'm truly grateful to Zac and Apex Plumbing Supply for taking the time to help me, and for always treating me not as a nuisance, but with the same respect they treat the many contractors who come in, even though mine isn't the biggest sale of the day. An A-1 company with outstanding customer service. Thank you, Apex.
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April 2023 by claudia Romani
Excellent service and products. Highly recommend.
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March 2023 by Cynthia S.
We bought items from Apex almost a year ago for a bathroom remodel and paid the invoices we were given in full. We had to order our shower kit again because our contractor scratched the original one. We placed the new order and paid in full. A couple days later, we noticed another charge on our credit card from Apex and I called and they said their accounting system was really old and it was some shipping charge and a credit was issued. 2 days later another charge popped up for the same amount and I called back. Now, somehow it's an unpaid balance from the first purchase almost a year ago? They will not tell me what this was for and we paid everything in full both times we ordered. They did not notify us of the charge and charged it to our credit card without our consent! No one will provide any info about this extra charge. I emailed their accounting person and she will not respond. If you're looking to get ripped off or want unexpected, unauthorized charges on your credit card, shop here!
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March 2023 by Zahid Chaudhry
When visiting Apex, I highly recommend speaking with Jeffery Moreno, we wanted to upgrade our master bath toilet and he walked us through all of our options and recommended the best one that fits our need and budget.
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January 2023 by Charlie Saginaw
Apex is a 3rd generation run family-run, local Dallas business that takes care of its people, customers, and contractors. Great selection, quick service and I loved the product knowledge I got in the showroom. I highly recommend Apex to any plumber or contractor in North Texas who wants to get the job done right!
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August 2022 by Jessica Johnson
Me and my mom were searching through ends and out for a certain part for our shower faucet Suzanne Chance was a GREAT showroom consultant I highly recommend you go to her she found us exactly what we needed friendly, informative, and helpful will come here again in the future ☺️??
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February 2022 by Harrison Moore
Apex is my source for plumbing supplies. For a remodeling projects, I use them every time. Lead times are tough but that's not their fault. They do a fantastic job!
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October 2021 by Jesse Gonzalez
APEX Supply at 180 Oak Lawn Ave, Dallas is my "Go To" supplier for all things plumbing on all of my projects. Jonathan Wallace has been a shining star in obtaining many of the items scarcely available during the Pandemic late last year & this year. Jonathan professionally handled & solved all problems/delays satisfactorily & in a timely manner for several projects to meet my customer's expectations numerous times.. I direct all of my clientele for plumbing selections to Jonathan who has always shown a keen knowledge for even my most meticulous ones. Thank you Jonathan for a great job!
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September 2021 by Thom S.
I'm a contractor here in town and have been buying plumbing supplies and fittings from Apex for years. I think that it would be beneficial for all parties that are involved in the building industry right now (customers especially)- there are shortages everywhere... About the only shortages the normal person ever hears about on the news is the problem with the chips. That doesn't begin to tell the whole story. Part of the issue with the supply chain is for the last decade or two, retailers and manufacturers have been using JIT (Just in Time) inventory systems- The easiest way to explain this system is "nobody carries anything until it's paid for". The pandemic exposed the severe weakness in this system and we are continuing to suffer the aftermath.... Many industries have got months and months and months of items on "back order". It's going to be like that for a while, folks. Suzanne Lohr Chance (at Apex in the design district)has always provided me very professional service and gone out of her way to make things happen. Difficult situations always happen w/any business and she does her best to resolve quickly & politely. Thank you Suzanne!
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September 2021 by John M. Allegro
If you really want great customer service and reasonable prices I would suggest going to Apex Plumbing Supply on Oaklawn in Dallas.There is a gentleman in the show room named Jonathan. A real professional. He took care of our difficult bathroom finish out. It was seamless from start to finish.He took the time to explain the ins and outs of the plumbing fixtures that we were about to purchase.Our time with him was well spent and very productive. Also he is a very good communicator which made the sale very easyfor my clients.As a result, David and Char think the world of him because he was able to put their dream bathroom together. They wanted specialized plumbing fixtures and he delivered.Personally, I would not use anyone else in this business but Jonathan. A total professional as well as a gentleman.Thanks to Jonathan, my clients , as well as myself had an incredible experience. And we will be back.Can’t say enough about him because he just took care of our difficult bathroom build out.And I think the best thing about him is that he returns calls and gets results.
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September 2021 by Jenn W.
My tub came in the wrong color. I had to wait a month for the replacement. They forgot to order my hand held shower sprayer, and it is back ordered until November according to cross water. I am scrambling because my shower is unusable until I can find a comparable matte black sprayer.
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August 2021 by T D III
We are currently remodeling one of our properties that we recently bought in Turtle Creek. Wife and I were looking for something unique for our master bath. Upon entering this premise, we noticed one of the showroom consultants fixated on her computer. No hello, wave, or even a smile (Strike One). Mind you, place was not busy at all. At any rate, one of the consultants finally greeted us. To cut to the chase - my wife was interested in one particular bathtub so she asked for the measurement. Suzanne responded by saying the particular tub wouldn't work and to quote her exact words, "and that is a $9,000 tub. Really, Suzanne Chance? We were interested in learning about features and benefits and you made a point to point out the price tag? For example, say one sophisticated consumer was asking about Calacatta marble why it has amazing streaks of gold running through, it would be best to share something along the lines -- While this material lack the grout lines of tile, they are beautiful, timeless, and easy to take care of. NEVER about cost and worst assumption yet, could they afford it? Sure you'll claim that wasn't the intent -- but your eyes, shoulders, knees, toes and whatever that was that came out of your mouth surely convinced us to walk out. No words to describe the experience. I expected so much more from a local company like Apex. Perhaps, this consultant is just having the worst day of her life or something -- So rude, cold, and empty.