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October 2024 by Travis Cummings
Used to work here years ago. Loved it. Still a great place to stay!
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October 2024 by A side of Seraya
From an avid Marriott rewards patron, I would like to say that this weekend that was suppose to be such a fun and memorable time with my friends was exactly that but instead it was the absolute worst experience I have ever had with aloft hotel. I am ONLY giving this place a 1 because I am unable to give it a 0 or a negative numerical review. On Friday September 27th me and my 2 friends entered into the Dallas lovefeild aloft/element hotel & when we attempted to go to the side that we know we booked at, the front desk worker immediately said “oh they’ll take you over there” referring to the element side of the building, which again we did not book. We didn’t think much of it, assuming that it all must be one system and they can see the reservation regardless. Upon checking in, the front desk worker stated to my friend who made the reservation “it seems like they spelled your name all wrong” which we thought was weird but they assured us it’s fine and gave us keys to the room. As we were getting settled in the room just chitchatting & getting ready, we hear noise at our door & someone was able to gain entry to our room. Of course, both parties being stunned, we ask the other ppl entering into the room, did you alls keys give you access to the room and they said yes. We both went downstairs to sort things out and the receptionist states “oh sorry this is their room” then attempted to lie and state that the other young ladies name was spelled the same as my friend that made the reservation which obviously was untrue. We were told they didn’t see our reservation and after you could since the frustration from us, they suddenly found it. Once we were told we needed to pack up and get moved, the hotel didn’t mention anything about what they would do to rectify this. After I bought it up, they stated they could comp the parking and give us free drink at the bar. We were accommodating & accepted.
The next day Saturday Sep 28th was one of the most terrifying experiences. There is an extremely large sliding glass door in the rooms at aloft. My friend needed to retrieve the iron from behind the glass door and when she reached out and touched the door and attempted to slide it along the silver brackets that it’s supposed to slide on, the entire glass door fell and shattered on her. My friend instantly bled out and we could see her artery in her hand. Myself & my other friend rushed her to the urgent care where she had glass in her forehead, gluts along her arms and hands and had to receive 5 stitches for her gash in her hand. After about an hour we had a manager by the name of Tim come talk to us to get a statement and was told by him that he would have to talk with corporate to see what they can do. When we also bought up the security issue from yesterday, the first words out of his mouth were “well was the deadbolt on…” completely missing the fact that these people shouldn’t have even had the ACCESS to come in at all. From there, we got our room changed AGAIN. Once back in the room we realized that the door in question was only hanging on by 1 knob and dangling off the hinge. We know this because when we were placed in a new room the sliding door in this one, had 2 secure knobs supporting the door. NEGLIGENCE. When we asked later about what they were going to do to rectify this situation, another manager, Zena, said she had no power to do anything and had to go through Tim. Tim was gone for the day and the next and again we were told by Tim that he couldn’t make any decisions such as comping the room or anything to alleviate the situation.
All in all in our stay of 2 nights, we were forced to change rooms 3 times, had a security breach by strangers having access and walking in on our room, had a negligent safety issue with the door falling and physically injuring my friend and also causing all of us emotional distress, anxiety and worry the entire weekend. And for all of this we were still charged $600 and were only given a drink at the bar and free parking (even tho it’s self park) for everythi
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October 2024 by Grayson Cunningham
I prepaid for the room through a third party site but the hotel charged me an additional TWO times for the room. I've been trying to get them to refund these charges for a month now; they've told me they'd refund it without following through, and I've left messages for accounting but they never call me back. This is the second time an Aloft hotel has charged me for a room I had already paid for but last time they actually refunded it instead of giving me the run-around. I will never stay at another Aloft hotel and would absolutely not recommend anyone else stay there either.
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October 2024 by Paul Samson
Very nice, modern offering close to Dallas Love Field. Friendly staff, live music, and very convenient eateries close by. Would definitely stay again.
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September 2024 by Jason Woodcock
Next to impossible to reach a front desk agent. Customer service robot just wants to send you links instead of actually transferring you
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September 2024 by Arseny
Friendly, helpful and fast staff
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September 2024 by Hollywood
Stayed for business. Very convenient to Love Field.
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September 2024 by maquise albert
Pure class, epic, and sublime
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September 2024 by Trapper Meadors
Room was decent staff was decent but not very attentive to guests.
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August 2024 by Beaux Jeaux
DONT EVER USE THIS SERVICE FOR LOVE FIELD TRANSPORT! They will leave you stranded at the airport and will pick you up when they feel like it. Had to call multiple times over a 45 min process to get someone to pick us up. Will never use them again, and use them at your own risk of being being lied to saying their driver is on the way and no one showing up.
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August 2024 by Josh Reninger
Rooms: Nice rooms
Safety: Parked our car here for a week with no issues. Cheaper and more convenient than airport parking. Just used the hotel shuttle.
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August 2024 by M Harris
Pretty awful customer service from front desk staff when we were calling in advance about a reservation issue. Won’t book here again given the treatment over the phone. Didn’t stay there, can’t comment on location or rooms.
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August 2024 by Kimberly Parker
Staff so welcoming and Marco at bar fantastic! Comfy room and clean.
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August 2024 by DeWayne Richardson
Love this place
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August 2024 by Connie Barker
Very close to Love Field. They provided a ride to the airport
Rooms: Very clean and efficient
