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October 2024 by Heather Cunningham
I really love this place very nice people always.
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October 2024 by Yadira Romancelly
Friendly small local hardware shop for normal fixer upper needs.
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October 2024 by Charlie Matter
Great service - went above and beyond
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October 2024 by Celestial Manifestation
Employees are useless.
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September 2024 by Randy Cox
They're conveniently located with an extremely helpful staff that took care of our immediate needs!
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August 2024 by cristi cris
Knowledgeable workers
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July 2024 by Jake Wikander
Not the warmest or helpful staff.
Quality inventory. Could be a little better stocked.
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June 2024 by Natalie Allen
Really good service! I stopped by to get a tiny screw for my broken key fob. They didn't have the right size, so an associate cut down a screw and screwed it in for me! I really appreciated it ?
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June 2024 by Goose T
Why would y’all close at 6 knowing people do most of their shopping in the evening so stupid
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June 2024 by manuel jasso
Very friendly staff! This store is very clean and welcoming.
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June 2024 by Katie Smith
Ace Hardware Lakewood is the best!! I recently had a lamp that I was having issues replacing the switch on, so I went to ace hardware and they were able to not only help me replace the switch but also rewire it for me for only the price of the part! The people working there were so nice and helpful and I cannot recommend this location enough!!
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May 2024 by Debbie Walton- Fiske
I really enjoy this hardware, the employees there are very helpful. I drive miles away from another one just to go to this one.
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May 2024 by Bobby Gerber
My wife and I just had the worst experience at our local hardware store, Ace Hardware, AKA, Lakewood Hardware. The store is great if you know exactly what you're looking for but God forbid you should ask somebody for help... Walking in I received the rudest treatment from the first person that I met who turned out to be the manager and then as I walked through the store and spoke to a salesperson he compounded the situation with even worse service. When I asked him a question about an item he asked me if I was kidding and then proceeded to almost rip apart the package in anger to show me how it worked because I was so ignorant. I do not work in a hardware store and I respect the people that do because they are incredibly helpful with items that you need around the house but man, I can tell you I will never shop at the store again as much as I like to try and support local businesses this place has lost mine forever and I will never recommend anybody to go there as I have for the past six years living in Lakewood. Elliott Hardware is just down the street and they have everything that you could look for in a hardware store and more, including excellent service!
Unfortunately the only way to respond to the owner is by editing my original post. Thanks for your response, unfortunately your commitment to customer service has not been shared with the employees at this store. I will not go back in to find out names because it is not worth getting harassed and I didn't go through the whole experience again, but your salesman got in my face and wanted to fight me. I have to own up on my behavior too. I was very upset, very quickly due to the greeting from your manager (check your schedule for 5/5/24 3:30pm). As we walked in the door, he was standing in front of the paint department and my wife said she needed some paint. He didn't even look at her and pointed to the area. Then I asked a question and his response was, "who am I talking to here, you or him"???? I walked away to find my product and when I asked the salesman for help he acted like he didn't hear me so I repeated, "can I get some help"? He reluctantly came over but lost his cool immediately because I didn't understand how the product worked. I asked him to show me and he then grabbed the package and that is when he began shaking and said, "are you kidding me"? Once he showed me, I understood, but we were already escalated to a verbal attack. My fault, but I have never had worse service and I will never shop in your store again. Your salespeople should recognize people come in to your store looking for help. Not everyone is as knowledgeable as they are about hardware items and that is why we come in asking questions. Your employees are arrogant and rude, no reason to treat a customer that way. By the way, the whole incident took about 5 minutes and I did purchase the item I was looking for....because when he finally showed me it was the right item and I was satisfied. I just don't need to get into a fight when I am shopping and might just asking a simple question.
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May 2024 by Tom Sowell
Wow, I have always had great experiences at this store and was about to write a positive review referencing my latest visit when I saw the negative review above. I don’t know anything about a customer’s one star rating particular story, but this certainly hasn’t been my experience at this store. The senior staff in particular is knowledgeable, experienced, and helpful when I visit. Sure, they are sometimes busy and require some extra time to get to me, but they don’t ignore me and I’ve found that I always get the response I want from them when I approach them courteously.
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May 2024 by Roberto Vega
A pleasure to shop here. They make copy of keyes and sharpen knives! They have specialty items that HD does not carry.
