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March 2024 by Tracy Cline
This used to be my favorite Walgreens Pharmacy in Cypress! After today, I have some real concerns with some of the employees that work in that area of store. I had made an appointment on-line to get a Covid/Flu test at 11:15. I finally left at 12:30 having NEVER gotten the test done. Shelia, one of the tech's (I guess that's what she is ?) chose not to honor that appointment time & instead help at least a dozen other customers with everything from vaccine paperwork (which I've always had to do myself), get other's their prescriptions (which is what my Covid/Flu test was...a prescription), etc. when all I needed was a swab up the nose. It really made me question someone's time management & compassion to allow someone with fever, achiness & a cough to sit while the vaccines were made (however that's done), people picking up their prescriptions,and exposing at LEAST a dozen people in that small area of the Pharmacy to possible Covid and/or flu when the swab could have been done in less than a 1/4 of the time. In the past I have always viewed Shelia as kind & competent. This terrible experience has truly made me wonder what goes through some people's minds in situations such as this.Tha review above is strictly for the one pretty bad experience in the Pharmacy on Saturday 03/02. I wanted to edit it somewhat, because I DO still like this store. Every manager I have ever come in contact with has been nothing but nice, helpful & conscientious. The same goes for the other employees throughout the store. As for the Pharmacy, Lisa, the lead Pharmacist is wonderful! She is sweet & very good at her job! I have also had some kind & competent tech's in Pharmacy. I am especially fond of Liz, as I have known her for years & she has always been sweet & friendly. This store deserves at least 4 ? overall.
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February 2024 by Ed Eaken
Never too busy at this location
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October 2023 by YellowJacket
Horrible, the women in there have no idea what's going on. Very unprofessional. Always a issue when I get my medcine from it being late, to them telling me it's not ready. Also saying they dont have it , my doctor needs to call it in. Its always something. I get the same 3 medicines every month Please do better.Also train the women how to do customer service.
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March 2023 by Dana S.
I use this store out of convenience. Never again!!! My prescriptions have been ready for days. I went to pick them up in the drive thru. There was a truck at the window. I get to the window and the little Asian girl starts helping me, asks my name and everything. She states my meds aren't ready and there's only 1. There should be 2. She steps back and another lady, who I assume, is the pharmacist, proceeds to tell me she can't help me because they are closed. I tell her I've been in line and she continues to only state they are closed and proceeds to close the safety window. I have already transferred my scripts and will no longer do business there. Extreme rude and horrible customer service.
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March 2023 by Meme Meme
Spoke to someone in pharmacy named Liz. Liz is very unprofessional, talks over you, she assumes you work in the pharmacy with her and know what information to give to her without specifically asking you for it. Liz is VERY RUDE and doesn’t need to be in customer service. Don’t go to this pharmacy! Liz clearly hated her job!
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February 2023 by Sid N.
I get e- mails telling me my prescriptions will be ready on a particular day usually in a time range but quite often it won't be ready. This week my doctor called in a prescription on Wednesday and that afternoon I received an e-mail stating it would be ready Thursday between 9:00am an 9:50am. I called them after lunch and they said it wasn't ready but it should be ready Friday morning. I waited until Friday night around 7:00 pm to give them plenty of time. Now they tell me that it is on order and to call them back Monday. I told them I am down to 1 pill and all they could say is call back Monday. Very unprofessional!
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December 2022 by Curtis Bosch
Scheduled COVID test and received notification encouraging me to get there at least 5 minutes early. I show up and there's a sign saying pharmacy was closed due to the pharmacist being out. Walgreens staff said I probably "received a call" (which did not happen) and was told I had to go through the rescheduling process again. Pulling teeth is easier than dealing with this place. Good riddance.
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December 2022 by Catherine J.
I called CVS across the street from this Walgreens and not only did they get my prescription filled within an hour they gave me no problem whatsoever. Walgreens just did everything they could to not try to help the customer.The worst customer service I have had in a long time. I will never go to Walgreens for anything ever again.
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December 2022 by Maria Trevino
They confuse your medications and don’t cancel wrong ones. I have transferred all prescriptions to another pharmacy.I have OTC benefits and don’t get fooled if items say OTC on shelf. They don’t take all OTC items marked. Then they keep your funds up to 3-5 days. Their mistake leaves you without your items and no funds on insurance card benefits! Never again! I am glad I transferred all Rx and won’t shop here anymore!
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January 2022 by Trey Green
Scheduled COVID test and received notification encouraging me to get there at least 5 minutes early. I show up and there's a sign saying pharmacy was closed due to the pharmacist being out. Walgreens staff said I probably "received a call" (which did not happen) and was told I had to go through the rescheduling process again. Pulling teeth is easier than dealing with this place. Good riddance.
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December 2021 by Elle
Went here for my COVID booster. It was easy to get an appointment online, I was in and out in twenty minutes, Alex was friendly and professional, and I didn’t even feel the shot. Great experience.
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July 2021 by Matthew “6KAXF” Baucom - Haney
Highly recommend very friendly and helpful, professional and fast. Don’t go to a 24 hour pharmacy and get treat rude!!! I will return again for all my Rx needs.
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June 2021 by 〠
Can always come in here for any random needs. Customer service is always awesome! Everyone is super friendly.
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April 2021 by Nicholas Tackett
Went to the pharmacy to drop off a prescription said it will be ready an hour. Show back up an hour later they dont have my prescription the lady said im sorry made a mistake. Now i have to wait 30 mins and go to a different Walgreens
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June 2020 by Bianca Mg
The manager needs a better costumer service.