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August 2023 by Kat Guigliano
The new manager is really great and has turned this place around. The previous manager was terrible and extremely rude and so were her associates.
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July 2023 by Maricruz Paz
The customer service I have received both times I have been there is absolutely ?.. they are very professional and friendly and they know the products and what is good for your hair.
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May 2023 by P Diddy
BUYER BEWARE and be sure to check all merchandise before leaving this store! Bought some Andis Trimmers for $90 and an Andis Clipper set for $170 online for store pick up. Opened the box a few days later to oily and slippery clippers with finger prints on them, and an empty compartment where the missing clipper guard was supposed to be. I tried to exchange the set for a NEW set and was told all sales are final. I did not ask for a refund but to simply exchange the set for what I paid $170 for...a NEW set of clippers. I will dispute the charges with my bank and continue to speak on my experience. Just sad that they feel they can get away with this.
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May 2023 by Jerry Tran
Kyia is a terrible person
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May 2023 by Elena Castro
Good supplies.
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April 2023 by Aayanna G.
Worst service ever. They're so rude they don't help when needed!! Take the extra 5-10 minutes to go to a different Sally's for better service.
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April 2023 by Jaz Lopez
I went in not really knowing what I was going to get but had the plan to lighten sections of my hair. Everyone there was super upbeat and welcoming, and Brittany is the one who helped me make better decisions. She recommended a product that would achieve the look I was going for without damaging my hair or getting a bunch of extra stuff that would cost me more. Another sweet girl helped me pick out some hair aftercare although I regret not catching her name. Everyone was super knowledgeable and nice I definitely recommend coming here for any hair related needs! I will definitely be back.
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April 2023 by Valeria Reyes
Horrible customer service. I needed help on matching a hair color, the lady at the front was very rude and was not willing to help.
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February 2023 by J Designs
Friendly and or.
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November 2022 by Teacher Coach
Hi, I just witnessed a manager threatening a customer:25905 US-290, Cypress, TX 7742This happened Sunday, 10/30 2022 at 12noonThe manager threatened to call the police on a customer.She called the customer racist & refused her service.The customer was conversing with a sales person about hair & products. The manager abruptly interrupted & suddenly refused to serve the customer & began threatening the customer with a police call. The customer was a black female, the manager, a white female. The customer was stating her opinion about how black hair is different & requires products with “hydration” —the manager disagreed & demanded the customer leave. I was flabbergasted by the manger’s behavior. She seems racist herself. She definitely overreacted & treated the customer with disrespect & distain.
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October 2022 by Jaelyn Aaron
Brittany!! Wanna go blonde ? Go to Brittany. Do gel nails? Go to Brittany. This girl is the goat. She left the best impression my first trip and I regretted not catching her name. I got it this time and it should be KNOWN she’s the helpful hand every time every project I have.
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April 2022 by Jessica T.
This location often runs out of the products that I need due to it being located in a more busier area. The traffic in this parking lot is insane, so plan to visit during a more tamed hour of the day. Otherwise the staff here are nice and helpful. Love their return policy as they often let you return items that just doesn't work out for ya! But don't abuse the return policy people!
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August 2021 by Val H.
Just when I thought I had heard all the d*** new policies retail stores could come up with to recoup their losses after Covid 19.I went to the Sally Beauty Supply location at 25905 US HWY 290 in Cypress TX on Saturday Aug 21st and spent $33.51 for four items. The price of the items was not the issue I had. The issue I had was when I was told I could have a bag to put my four items in for only 15 cents more. I know what you may be thinking...seriously? It's only 15 cents!The 15 cents amount was not the issue, most of us throw that much away each month in pennies. The issue is, as a consumer, I expect the price of ANY items that consumers have come to EXPECT to be included (such as a bag) in the pricing of a purchase to be accounted for in the price of each product...not as an up sale at the cash register!This is a great example of HOW TO LOSE A CUSTOMER. I will never return to Sally Beauty Supply at ANY location. This type of policy screams...We think our customers are STUPID and they will fall for anything. I don't think so!Sincerely, a FORMER customer.
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June 2021 by Dalton S.
This store should be shut down. Horrible service and rude people. What happened to good customer service?
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April 2021 by Donna T.
I don't really go shopping in here very often, well more like hardly ever. I might have to change that. My hairdresser recommended some shampoo from here so I stopped in to check it out. The 2 ladies who were working were very helpful. They answered all my questions and made some recommendations as well. I ended up purchasing the shampoo my hairdresser suggested. The nice lady working the cash register said if I'm not happy with it, I can return it. (People return shampoo... really?!?) Service - good Selection-goodReturn-yes
