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November 2024 by Wassim Elmetni
I’m thoroughly impressed with the exceptional management and dedicated employees at this facility. The professionalism and care they exhibit create a welcoming and inspiring environment. I will definitely recommend this gym to anyone looking for a top-tier fitness experience!
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November 2024 by Christina Sedeno
Great gym wish they had a stable trainer
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October 2024 by Carlos Garcia
Three stars because it’s new and good for the community. But really it’s two stars. I’ve been here for about 4-5 days and I usually don’t make reviews unless it’s all good, and or all bad. In this case there’s too many run-ins with problems here in my short time span. I come here to work out, and be part of the friendly, respectful atmosphere. Zone out and work on my results. When I come to use a machine and it nearly knocks me out because a bolt is loose, is simply because there’s a failure in the assembly of the machine, or it’s been tampered with, I’m not gonna let anyone bully me, we all put our pants on in the morning and want to come home the same way we left, if not better, so if I feel wronged I will express my point of view. That being said, when I say a machine is faulty please fix it, I expect it to be fixed or put a sign on it designating the leg curl machine as “out-of-order.” It doesn’t take an engineer to tighten the screw. Heck, give me the Allen-wrench, and I’ll fix it. I don’t need no maintenance guy to fix it. I invest in this gym, I expect it to be in order, especially considering it’s a NEW gym! Not gonna run me off that easily! Until I can feel good here, This will be my opinion on this location. I’m a customer and should respected as such. Regardless of wether or not you think I belong here. That’s always my attitude considering my side of town, and how the majority thinks. I’ve been here longer than most of you all, I respect my home, and my community and only wish for everyone to get along and show respect. God bless. Until next time.
It’s next time, this previous review still stands strong, I must add. That I will workout as I please and per planet fitness policy, you will not judge me on my workouts as it is a no judgement zone, and you will respect my space. You don’t like it find another gym, there are several. And two stars cause the staff hates on me and my gains. I’m making these peeps look bad and unprofessional.
I set the standard here.
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October 2024 by Bianca X
I love how clean this location is, the front desk staff is always friendly and welcoming. I also love that people that go here, go to strictly workout.
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October 2024 by Jeannie Hughes
Georgene Hughes
The staff at my Planet fitness are awesome. So friendly and helpful. Management and staff are fantastic! Gym and ladies locker room are always clean and maintained. I highly recommend Planet Fitness Cypress!!
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October 2024 by Char Mays
jimmy/Janay was unprofessional and acted like we were at his house working out!! he needs to be removed and unemployed with that bad dry uncaring attitude!!! he was more focused on his phone like he work for ATT. need customer service training very bad and unemployed to learn the customer is main focus.
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October 2024 by Alexis (Lex)
The bald guy here, JIMMY was so incredibly rude and unprofessional. Somebody needs to teach him some manners and professionalism. Extremely nasty and disgusting. I went to change my membership but he has encouraged me to cancel it altogether. Completely bad for business. I’ve been a loyal member for years upon years but I will find a new gym with better customer care and customer service. He was completely rude for no reason, in his phone, didn’t want to help as if I was bothering him. Get a new job if you don’t like what you do. Who wants to work out in a facility where they don’t feel comfortable asking the staff for help?? 0/10 Would not recommend.
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October 2024 by Gwen Mcalister
Love Planet Fitness, any and all locations.
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October 2024 by Emilia McIver
If I could rate 0 stars I would. My mom signed up to do a morning personal training session and was treated horribly. This was her first time doing anything like this, and the personal trainer that she was assigned to was extremely rude, unintelligent, and disrespectful. He did not greet to her, make eye contact with her, he threw paperwork at her, and told her that she was wasting his time. She was nothing but kind, hopeful, and excited walking into the gym. I wish I knew the name of this small man, but how would I? He never introduced himself to my mom after she tried greeting him, introducing herself, and saying good morning to him multiple times. He ignored her every time. This man was the rudest person she has ever met, he has no business training people or working in a gym. The gym is supposed to be a place where people should feel safe, and comfortable, yet she left in tears. Planet Fitness management dealt with it by saying "I'm sorry you had a bad experience." She got offered no true apology, accountability or refund. 10/10 recommend NEVER going to this gym. They don't care about protecting their clients. My mom couldn't cancel her membership fast enough. Management is just as much at fault for the way they handled it. I guarantee you they will respond to this review with the same way they responded to the incident, "I'm sorry you had that experience." I don't want to hear any of that bs. He needs to learn how to treat people with kindness and respect, making them feel safe and comfortable in the gym. If he can't do that, he shouldn't be working here or anywhere in customer service. Management needs to learn how to take accountability for their employee's actions, instead of dismissing it, and shoving it under the rug. I wouldn't wish meeting this man, (let alone being trained by him) on my worst enemy. I don't want to hear whatever weak response you have to this review, so save it, and do better next time. "Judgement free zone" huh?
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October 2024 by Rio Rico
Love this PF location. I'm a Black Card member who goes to workout at many various PF locations. This is one of the cleanest gyms I've been to. I actually witnessed a PF Associate cleaning the Men's locker room. I've never seen this before as most locations wait until the contracted cleaning crew comes in late at night to perform a quick housekeeping clean up. There are plenty of various workout machines & tv monitors to view. Outstanding job Cypress location.
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October 2024 by Jeanette R
I love this location and training with Jimmie. He helped me feel confident and not intimidated by the machines. 10 outta 10 for that!
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October 2024 by Emmy B.
If I could rate 0 stars I would. My mom signed up to do a morning personal training session and was treated horribly. This was her first time doing anything like this, and the personal trainer that she was assigned to was extremely rude, unintelligent, and disrespectful. He did not greet to her, make eye contact with her, he threw paperwork at her, and told her that she was wasting his time. She was nothing but kind, hopeful, and excited walking into the gym. I wish I knew the name of this small man, but how would I? He never introduced himself to my mom after she tried greeting him, introducing herself, and saying good morning to him multiple times. He ignored her every time. This man was the rudest person she has ever met, he has no business training people or working in a gym. The gym is supposed to be a place where people should feel safe, and comfortable, yet she left in tears. Planet Fitness management dealt with it by saying "I'm sorry you had a bad experience." She got offered no true apology, accountability or refund. 10/10 recommend NEVER going to this gym. They don't care about protecting their clients. My mom couldn't cancel her membership fast enough. Management is just as much at fault for the way they handled it. I guarantee you they will respond to this review with the same way they responded to the incident, "I'm sorry you had that experience." I don't want to hear any of that bs. He needs to learn how to treat people with kindness and respect, making them feel safe and comfortable in the gym. If he can't do that, he shouldn't be working here or anywhere in customer service. Management needs to learn how to take accountability for their employee's actions, instead of dismissing it, and shoving it under the rug. I wouldn't wish meeting this man, (let alone being trained by him) on my worst enemy. I don't want to hear whatever weak response you have to this review, so save it, and do better next time. "Judgement free zone" my a$$.
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September 2024 by Jflorentino Labiano
Leticia is a great worker. She can problem solve and she has the caliber of leader. We appreciate the effort of her customer service.
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September 2024 by Kelsey Sexton
Great location with plenty of space!
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September 2024 by Joshua Davies
I have been going to Planet Fitness for a few months. I was pleasantly surprised at how nice & clean the facility was. The only things I have disliked are in the mens bathroom there is only 1 urinal for a large gym, and it takes maintenance a while to fix the soap dispensers.
