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March 2024 by SOPHIA CLEMENTS
I love that I don't have to think of things to do every day, I just show up. The coaches are great. I get to track my progress. I can workout even when out of town since there are studios in almost every city. The variety in the workouts.
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March 2024 by Ashley Wakefield
I love the motivation and structure!
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February 2024 by Jennifer Broadhead
If you’re looking for a great workout that is going to challenge you, OrangeTheory is the place! Fantastic coaches at our location and amazing staff ?
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December 2023 by Stefka Alieva
I asked if they had personal training / one on one . They said no they only do group trainings but they do have a $400 one hour session (one on one) I said what the …. $400??? For a one hour session …. Who the hell charging that much .. that’s a red flag
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December 2023 by Vishnu Banka
Great place for a fantastic workout
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October 2023 by Shelby Stranacher
I am new to town and the OTF staff made me feel very welcome on my first day! I have now been to two classes and have really enjoyed my experience both times. The front desk staff are very friendly and helpful. Both classes were with Miguel. He is really knowledgeable and will push you in your workouts! He makes sure you're doing things correctly and that you understand the workouts. I can tell he actually cares that you're having a good time and are getting a quality workout each time. Looking forward to my next class at OTF in Towne Lake!
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October 2023 by Renee Agonis
OTF is my safe haven. Paige and the teamALWAYS welcome me and anyone that walks through the door. If you want a good workout, go check them out ?️
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October 2023 by Christina Bryant
Well, I hate to have to write this, but it is time to stop my membership over here. I have had multiple issues with this location and I am stupid to continue to keep coming back. I guess hoping for it to get better. The first time I had an issue during COVID and I was pregnant Mayish of 2020 during the prime time of the pandemic and I decided to stop coming in due to the high concern of the unknown and I tried to cancel and they would not let me without a doctors note. I was told that they would have to charge the last month. I swore I was done then. Folks I was PREGNANT and no one knew what could happen to the unborn babies if I got this. I cancelled and came back about 1 year and a half ago. I have 2 small kids and its hard to make times. I made a time and checked in and had an emergency work phone call and took it and was 30 seconds (literally) late coming in and they told me I couldnt go in because it was over the 5 minutes. LITERALLY SECONDS behind. I ALREADY CHECKED IN. I had to have a toe in the workout area to be able to get in. Good thing I didnt get diarrhea- they prefer to poop on yourself before you could run to the restroom, because if your toe wasnt already in that room you can't go in. This is not an Orange Theory Location to attend if you have a busy schedule or a demanding job. They will not allow you to go in if you have any emergency once you get there. Note to self, if you do, make sure you have a toe that touches the gym floor. These were the words from the assistant manager.
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October 2023 by Leza Brown
I love OTF Towne Lake. The members are amazing and the coaches are the best. Front desk staff always makes you feel welcome!! Check it out.
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October 2023 by Rohit Agarwal
Good place, great coaches, friendly staff. Group class is a big motivator to complete workouts.
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September 2023 by Christina B.
Well, I hate to have to write this, but it is time to stop my membership over here. I have had multiple issues with this location and I am stupid to continue to keep coming back. I guess hoping for it to get better. The first time I had an issue during COVID and I was pregnant Mayish of 2020 during the prime time of the pandemic and I decided to stop coming in due to the high concern of the unknown and I tried to cancel and they would not let me without a doctors note. I was told that they would have to charge the last month. I swore I was done then. Folks I was PREGNANT and no one knew what could happen to the unborn babies if I got this. I cancelled and came back about 1 year and a half ago. I have 2 small kids and its hard to make times. I made a time and checked in and had an emergency work phone call and took it and was 30 seconds (literally) late coming in and they told me I couldnt go in because it was over the 5 minutes. LITERALLY SECONDS behind. I ALREADY CHECKED IN. I had to have a toe in the workout area to be able to get in. Good thing I didnt get diarrhea- they prefer to poop on yourself before you could run to the restroom, because if your toe wasnt already in that room you can't go in. This is not an Orange Theory Location to attend if you have a busy schedule or a demanding job. They will not allow you to go in if you have any emergency once you get there. Note to self, if you do, make sure you have a toe that touches the gym floor. These were the words from the assistant manager.
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September 2023 by Ceribet DiBiasi
Absolutely love this place, I’ve been coming here for 3 years now, everyone is super friendly, love the coaches, they push you to do the best each time. You just feel like family:)
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August 2023 by Alexandria Tennant
I thought this was such a wholesome gym that was different than the other franchises. I am so sad to have to warn everyone that this Orange Theory location is not customer-focused and just like the other gym franchises, they will make it impossible to cancel your contract.I signed and submitted a cancellation contract because I was not able to attend as much as I’d like due to an injury. Then, I called to inquire what downgrading would look like to see if that was a better alternative. Well, my injury wasn’t getting any better so I kept my cancellation and did not sign the downgrade contract. After all, I signed and submitted a cancellation contract and signed nothing else to reinstate my membership. And this was Orange Theory — a gym that claimed to be different than the rest. I was so shocked to see I was charged again for a full-priced membership. When I called to ask the studio why I was charged and for a refund, I was told my inquiry into downgrading voided my cancellation contract…without any written notice or me signing anything to say I wanted to join the gym again.This Orange Theory location does not honor its own contracts. I HIGHLY advise prospective customers to take their business elsewhere that respects signed contracts for your own protection. Very disappointing that this is my ending image of Orange Theory Fitness.
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August 2023 by Alexandria T.
I thought this was such a wholesome gym that was different than the other franchises. I am so sad to have to warn everyone that this Orange Theory location is not customer-focused and just like the other gym franchises, they will make it impossible to cancel your contract.I signed and submitted a cancellation contract because I was not able to attend as much as I'd like due to an injury. Then, I called to inquire what downgrading would look like to see if that was a better alternative. Well, my injury wasn't getting any better so I kept my cancellation and did not sign the downgrade contract. After all, I signed and submitted a cancellation contract and signed nothing else to reinstate my membership. And this was Orange Theory -- a gym that claimed to be different than the rest. I was so shocked to see I was charged again for a full-priced membership. When I called to ask the studio why I was charged and for a refund, I was told my inquiry into downgrading voided my cancellation contract...without any written notice or me signing anything to say I wanted to join the gym again.This Orange Theory location does not honor its own contracts. I HIGHLY advise prospective customers to take their business elsewhere that respects signed contracts for your own protection. Very disappointing that this is my ending image of Orange Theory Fitness.
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July 2023 by Tamika W.
I love the workout and coaches but the front staff is just terrible. I literally showed up like 6-7 minutes after class started bc it took forever to find a parking spot and I wasn't allowed into the class bc of some 5 minute rule. I understand rules exist but there are always exceptions that can be made especially if I've never showed up late before. I'm a member at another studio that is simply more customer focused than this one.
