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December 2023 by Mud Walker
I do not recommend this location as I had the worst experience with the nurse practitioner (K. ROBINSON).
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November 2023 by Gregg L
I do not recommend this location as I had the worst experience with the nurse practitioner (K. ROBINSON).
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November 2023 by Reniya Williams
Customer service does not help at all , they don't know pricing everytime I call
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October 2023 by patricia c.
Sore throat and dry skin on the eye, the nurse/practitioner there name: Kenyatta Robinson, has the worst customer service I ever received in this clinic, she treated us terrible because we spoke in Spanish, stating we are not allowed to speak a different language because she doesn't understand and she needs to know what we said, of course I didn't tell her our private conversation. she started being rude and not explaining what she was doing, she just started taking tests without authorization, didn't want to share the results at the moment, from giving medicine over the counter, suddenly she changed to antibiotics without explanation, asked to check the irritated skin on the eye, she didn't bother to check it and just prescribed another antibiotics for that. When I asked an explanation she suddenly called another person to come inside not saying anything, asked her why is another person inside, she didn't like and said I can not ask anything because I am not the parent (we brought the power I have the authority to), she wanted to stay with the minor alone with her and the other person, I rejected because the minor was under my protection for it and won't allow her to be alone with them. She started arguing with us because the lenguaje tagging me a person with strong accent and that is totally discrimination and racism.I never had a terrible experience like this ever in any place.If she doesn't understand or doesn't speak another language is totally her problem.If this location have this kind of people giving a poor and terrible service is not worth to come again. Again her name is Kenyatta Robinson
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August 2023 by George Herrera
The worst service
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July 2023 by Kay wee
Kenyatta Robinson, NP is honestly pretty horrible at her job. The initial interaction was so off putting, she’ll cut you off in the middle of explaining what’s going on. I didn’t appreciate the training that was also going on during my appointment. I’ve never felt so rushed but kept in an appointment so long. Her diagnosis of just allergies ended up being incredibly incorrect. The absolute worst appointment I’ve ever had, save yourself the time and money and go to an actual Doctor like I had to for a diagnosis.
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February 2023 by E J
I scheduled my appointment online and arrived 15 minutes before my consultation. I was able to check in thru the kiosk using the confirmation code I received via email. Once I checked in, I was called almost immediately. My provider Gina M. was professional and knowledgeable. My test results were ready in a timely manner.
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September 2022 by Nancy C.
I have never had anything negative to say about the minute clinic on Fry and 290 or this one in Cumberland ridge, always found great nurses willing to help us, but today the Nurse at Cumberland location Jenny Choi, was extremely unprofessional.1. She looks at us and her greeting was: “ do have an appointment?” , when I said yes, she looks at us as if we knew that she was ready for us and which room to use.2. She used the same gloves that she used with her previous pt to touch my sons face and mouth.3. She has no patience to treat kids, my son was well behaved but extremely nervous about the Covid and Strep swabs.4. She asked us to leave the clinic and wait outside x 10 mins while the tests results were ready, when I said we will walk around here she say “wait outside”5. When results were ready she started to discuss results, diagnosis and treatment IN THE HALL WAY next to other pts. When I asked “are we going to talk about this here, she said yes and continued.At this point I had had enough, I told her I wasn’t going to discuss my sons condition in the hall way, that as a health care provider myself I new HIPAA very well and that we were to discuss medical information in the room.She agreed, but she was not able to explain why my son was feeling sick or the reasoning behind the treatment. Off to the urgent care we went for a second opinion, sadly the copay has to be paid and the insurance will have to pay for a terrible service.Bottom line, I’ll go back to the minute clinic but I’ll call and make sure she is not that day’s provider.She needs to be retrained in patients care.
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August 2022 by Edith Cardenas
(Translated by Google) Excellent patient care(Original)Excelente atención al paciente
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January 2022 by Courtney Scott
Don't go here. Don't call they don't want to help you
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June 2021 by Gerri McWhirter
My visit and diagnosis was horrible. The PA, Benjamin Sam, never got closer than an arms length away. I went in pan in on the right side of my throat and ear when I would swallow; I had visible swelling of my lymph node. He looked in my right ear at arms length and my throat even from a father distance. He made me feel like I had the plague. He is final diagnosis was fluid in my ear and suggested Allegra with Tylenol. The next morning I was in horrific Spain and went to Excel Urgent Care. They diagnosed me a bacteria in my lymph node; gave me a steroid shot and antibiotics; within about 6 hrs I was feeling much better. I will never go back to CVS Minute Clinic or recommend them.
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June 2021 by Katie Semmler
At least I didn’t have to wait, but it was definitely the poorest medical care I’ve ever received. I asked the nurse a question and she googled it. Cool, I could’ve done that, I was hoping for the slightest hint of actual medical knowledge.
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May 2021 by Codi Guthrie
Have been waiting over a week for test results that were supposed to take 4 days at the most. There is absolutely no customer service to speak of to call, as all their lines are down or invalid. Seriously, do not waste your time here.
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May 2020 by tracie omlie
Stood there waiting on the person in front of me to figure out the log-in machine while she argued with her husband and by the time she was finally done, then the Dr comes out and tells me it's too late to sign my sick child in! She saw us standing there waiting. She could have told us she wouldn't see us instead of closing the clinic at 5pm instead of 530p. Thank you for wasting my time.