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October 2024 by Garry Douthitt
Was needing mortuary services for a pet and Christina was very kind and professional helping with the arrangements.
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October 2024 by Jim Callahan
Great experience with Dr. McBride, as usual.
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October 2024 by ron moody
Animals always in excellent care and great customer service with Longwood Animal Hospital.
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October 2024 by Preston Krienke
They denied the shipment of our dogs Medicine because we were due for a heartworm test. So now my dog has fleas and possibly heartworms because we have been waiting to get in to see them. Office said we got denied our prescription because she didn’t have an up to date heartworm test. So we went in for a test and then inform us that we got denied because of overdue check up. Conflicting info. Then they said you have to come back for an actual appointment. I said I won’t be coming back. They lost my business. Front office to customer Communication is not good and hurting your business.
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August 2024 by Haley McKay
If zero stars was an option. Longwood Animal Hospital was recommended by a friend for grooming. Both my shih tzus have areas of concern (allergies and tooth issues). I have a primary vet elsewhere. THEY DID KNOW ABOUT and had some records from years prior from another visit on a second opinion on my dogs allergy issues. Long story..
Longwood had seen both my dogs before (it was required) for the grooming appointment. They require a flu vaccine and up to date vaccines. Both my dogs needed the flu to be groomed but were up to date with bordatella* and the others- after they argued with my husband that they were not up to date. They NEVER called my primary vet to confirm vaccines and decided against our approval to administer the vaccine without consent from my vet or us. My dogs just had this vaccine and it didn’t expire for another year. After this, I called to get confirmation on time for pick up of grooming the front desk said between 3-5 even though we dropped off at 8:15am. I decided after the lack of communication and reckless decisions during their medical appointment I told them I would just come and pick them up. She stated after multiple calls and holds- they were in fact done being groomed and ready to be picked up after all, around 12/1pm. I arrived and after 5 hours and three useless shots later they had not been groomed just bathed. The communication was AWFUL. The prices are overpriced for the market. And I was never given any actual reasons as to why they don’t check primary vets before administering vaccines. Seems like a scam to just get more money. Do your research. Advocate for your pets. This is not the place. I also had to wait 15 mins to get my dogs since the receptionist was paging them and no one would assist and bring them up to the door. She finally decided to walk back and get them after a rude remark of another costumer being before me. I was hoping for more with this facility. A huge disappointment. My dogs got three shots that were not needed and held in cages for 5 hours after a bath. I just wanted them to be groomed- but it ended to be a huge waste of my time, money and frustration. I requested to pick them up and told them I was not paying for a vaccine they recklessly gave- and after being placed on hold she said that I could just come in and get them. So at least I didn’t have to pay- but I’m curious if that’s because I told them I wasn’t. I still have yet to talk to anyone in charge. Thanks Longwood! Do better.
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August 2024 by Michelle Burns
We've been going to this vet for our 3 dogs for about 2 years now I think. We've seen multiple doctors and each of them and their staff have been awesome. Everyone is super friendly and helpful and they go out of their way to make the experience great.
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August 2024 by Lily gonzalez
I was impressed by the fact that the vet Dr. Li had taken the time to communicate with me several times. For some reason my phone kept sending her to voicemail but she was able to tract me down through a employee on her phone. I’m so happy that she took the time to reach me because the news she gave me regarding my pet was very important.
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August 2024 by marie elam
Great treatment of pets. Caring attitude of the entire staff makes me glad I found the vet for my pups.
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August 2024 by Jennifer Coates
Wonderful, kind tech! And Dr. Gasson was so good and patient with my terrified baby! He also answered all questions without making me feel rushed. I love this office!
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August 2024 by Jonathan Lloyd
The staff were very friendly and handled the cats' annual examine very professionally.
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July 2024 by Lori K
As usual, staff is friendly and I feel like they love their clients...both animal and human!
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July 2024 by Kim Hamel
My animals have been patients at Longwood for many years. Dr. Gasson and Dr. McBride have seen me through the good and the bad. I cannot recommend both of them enough! Many, many thanks and with gratitude. Kim Hamel
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July 2024 by Daisy
Very thorough, friendly, and totally professional. Determined my dog's problem after checking several possible causes without expensive test. Treatment...basic medications and lots of hugs. *She continues to improve. ?
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July 2024 by Denise E Tuma
We've brought our furbabies here for years and always receive amazing service at Longwood! Dr. McBride saved our dog's life by diagnosing her with EPI. They offer a Paw Plan that is a great way to manage costs too.
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June 2024 by Ryan Hanes
We have four dogs that go here and pay them like slot machines every month. This morning we woke up and one dog had a blistering sore on her neck. All we needed was a quick check up and for someone to look at it and make sure it was nothing to be concerned about (would've taken 10 minutes tops). They would not allow that. We have been going here for ten years, needless to say we will be finding another vet. If you are looking for a vet that cares about your pets I would suggest a different one. Do not choose Longwood Animal Hospital or Dr. McBride. Zero stars if I could.
