-
February 2024 by zo w.
great experience with the owner Gregory and the crew. Everything was smooth sailing. Helpers were on time and did an excellent job. Price of the move was very reasonable . Highly recommend for your next move. Zo
-
January 2024 by Alina B.
Great price and worked quickly but unfortunately everything else fell short. They packed cockroach traps, didn't come with enough materials (i.e. boxes, tape, etc.) the first day, damaged a few fragile items by not wrapping them, forgot to store things we requested for storage, didn't pack 4 kitchen cupboards (bakeware, tool kits), also one of the movers took my AirPods (by mistake I assume) and left his and offered no solution for an exchange, oh and they wont respond to our inquiries. The good price isnt worth the headaches.
-
December 2023 by Jim West
I had scheduled a move with Graceful Moves on November 27th. The movers arrived late due to an internal system issue but they certainly made up for it the moment they arrived. The team lead was Jerry and he had over 30 years moving experience. He knew exactly what to do and accommodated all my requests and suggestions. They carefully wrapped all my fragile items and labeled the boxes according to the room they came from. He knew exactly how to carefully handle and pack my large OLED TV. He expertly directed the other movers and there was no lollygagging. They had my stuff packed and loaded within a few hours and unloaded even quicker. They assembled my adjustable bed frame and mounted my TV back on the stand and he even took some extra time adjusting it for the proper viewing angle.The owner Greg met with me at my new home to address any questions or concerns and ensure my complete satisfaction. I highly recommend Graceful Moves for any of their services.
-
November 2023 by Lakevia Wallace
Graceful Moves Moving and Storage did a great job with making my move effortless. The price quoted was the exact price that was finalized. They were very informative from start to finish with minor improvements. My only issues were not providing me with the wardrobe boxes as promises and emailing my mover and getting a different person.My mover and I improvised with the wardrobe boxes he had in the truck, however we should not have had to do that.The email provided to me with a little bio and picture of the mover intended for my move. However, I received someone else which is not the main issue.The sense of security with knowing who your mover is vital. Some people do not adapt to change very well. A heads up on the change would have been great. BTW: The mover I had was awesome. Major shout out to Roy!!! You were amazing!
-
November 2023 by Michael Doerrig
We had scheduled movers for 8:00am Saturday Morning. They were a no-show. We called Graceful Moves and they were at our apartment in a couple of hours. The crew of two were neatly dressed and polite. They took time to protect the furniture and they worked very quickly. They did not have an idle speed. Price was right inline with what I was paying. No hidden charges. Very pleased. Great job Graceful Moves
-
November 2023 by Shelia F.
I have used this company many times and have had excellent service each time. They are punctual, professional and very knowledgeable about packing and moving items so that not damaged.
-
November 2023 by Theresa Winters
There aren’t enough stars to accurately rate how fantastic our crew was! Jerry, Shane and Fir were stellar! They took great care to wrap and protect our belongings while also working quickly (especially amazing given how hot and humid it was!) and making sure everything got to the right place on our complex move. Their Tetris skills are out of this world and they made sure everything fit with room to spare - quite the feat!! Beyond that, the guys were just fantastic people and made the whole process enjoyable. It was truly a pleasure to work with them. Cannot recommend highly enough!
-
November 2023 by William Scott
Everyone we interfaced with was friendly, helpful, and professional--- the agent, the dispatcher and the moving team! The agent made an estimate based on our description, and he provided helpful advice on how to do things that would keep the cost down. The dispatcher kept us informed and got the moving team there on time. Our shipment was to be dropped off at three different locations. So they loaded the truck so they could easily identify what was to be delivered and in what order. When they dropped off the third load, we knew that each recipient had been pleased with the delivery. The delivery team had made the three deliveries with zero damage and breakage. Further, because of the smart advice from all 3 branches of the company our final cost was lower than the estimate. They were so good that we can recommend them without reservation!
-
November 2023 by Becky Hanson
Movers were on time, communicated before arrival.They introduced themselves, politely listened to my 89 year old moms concerns and quickly moved all the belongings.Price was fair no hidden costs.Would recommend this company and use again if needed.
-
October 2023 by Mara Matney
Graceful moves did a fabulous job moving us to our new home.I am Immune Compromised and have many sensitivities to dust and other things involved in a move. They were so good in coming up with solutions to work around these sensitivities and did a fabulous job. The handled our furniture with great care. We highly reccomend them and we would definitely use them again.
-
October 2023 by Demi Green
I recently moved and I hesitated to write this review, but as I sit and reevaluate the move, I feel taken advantage of. They took 4.5 hours to move a studio style living space with no appliances being moved. I moved 6 months prior to now, and it took that company right at 2 hours to move me and I had MORE stuff. I noticed that they were moving extremely slow when they started. I told my friend on the phone that I was about to start moving stuff myself. When we got to my new place, which was only 10 minutes away, they started rushing the move. It was getting close to the 4 hour mark and I guess they had a another move to go to. There was no reason they should have taken that long for the amount of stuff I had. I've read where some moving companies try to extend time, but reading the reviews I didn't think they would. If you have a small move, I wouldn't recommend. I was 20 minutes late arriving when they arrived, so I do give grace for the 20-30 minutes, but as you can see, they timed it perfectly to take 4 hours....Otherwise, the comunication was great when setting up the move...
-
October 2023 by Charles Kim
I purchased insurance since I had several expensive items. We had one TV damaged and they said someone from claim contact me but have not heard for 2 weeks and they do not respond to my call/ voice mail.
-
October 2023 by Brandi Kehoe
Graceful Moves Moving & Storage is hands down the BEST moving company I have ever used in the Houston area! Kevin and Firr (spelling) were the two most professional and respectful gentlemen I have worked with in terms of movers. They stayed under time which was a bonus! There was no damage to any of my furniture which is a first! Moving forward I will only use Graceful Moves! HIGHLY RECOMMEND!!!
-
September 2023 by Greg F.
Greg and his team were professional and caring. I would recommend them to my family and friends. Very fair price, the move was worth every dollar.
-
September 2023 by Norma Jackson
Very impressive company! They notified me through text to inform me about arrival time( punctual) The workers was very polite ,respectful and courteous They entered my home with Vivid information and request signatures at the beginning and the end of service Explaining the nature of the move , liability and responsibility.The guys asked did I have any questions or concerned . They proceeded to securing my items for the move .Very neat ,worked promptly. I highly recommend this company as your next moving experience! May God continue to bless this company.Thanks again for great and outstanding service!?
