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July 2024 by MR. ZAID
Stephanie, Newman,Alex and Ian were all fantastic! Excellent customer service and prices!!
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July 2024 by Marc Forde- Williams
I recently visited the Goodyear service center and received outstanding service from Stephanie and Manager Alejandro. My brake service and oil change appointment was handled with professionalism and efficiency, addressing all my questions clearly and offering valuable recommendations without additional pressure.
The staff’s friendly demeanor and attentive service made the experience seamless and stress-free. They ensured everything was completed on time and kept me informed throughout. The dedication to excellent service truly stands out.
I highly recommend this Goodyear service center for reliable automotive care. Thank you, Stephanie, Alejandro and the rest of the team for your excellent service!
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July 2024 by Titus Byrd
Alex always take care of me! Great customer service!
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July 2024 by Jennifer Vasquez Castillo
Destroyed one of my tires with a metal pole on the freeway and came to Goodyear to get a replacement. I was helped by Stephanie and she offered quality service. She is amazing!
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July 2024 by Jason Harris
Stephanie is awesome!
I went in for what looked like it could be in the thousands and they found a 90% cheaper alternative that got me on the road same day.
Most places would have squeezed me for every penny but these guys are legit different. They're the real deal.
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July 2024 by Silvia Zelaya
The entire team did an incredible job. They took care of my car and installed my new tires. Which look and feel great!!
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July 2024 by Tra BaBe
After doing all the back and forth I did with the other Goodyear’s Auto places this is by far the best. I was already 2000 extra miles over due because of the other Goodyears. And this one didn’t hesitate to take me in right away very nice and polite very customer service oriented. Everything was organized and clean. I had to drive 45 minutes to this location when the other two places are 5 minutes and 15 minutes away. I definitely don’t regret it.
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July 2024 by Aletha France
Not only were they fast, professional and went well above the standard of service, they offered to take care of a couple of small extra services at no charge. It's been a long time since I've seen exceptional customer service in large corporate companies.
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June 2024 by Eric B
Staff is always helpful and courteous. I use them for tires, brakes and other repairs.
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May 2024 by Jo Meier Marquis
Jeff was EXCELLENT!! Knowledgeable, professional, thorough, and prompt!! Perfect experience!!
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April 2024 by W D.
I don't know, I just have a feeling that all the 5 star reviews are people that work there. I bought 4 good year tires online last year and had the mobile team come out to the house and install them on my vehicle. A couple of months later I kept getting the low air pressure light coming on. I don't drive it much so I would just get some air in the tires and keep it moving. Recently I called the customer service line and they told me the good year location I should take it to and speak to a certain service member. I wasn't provided an address when I called so I called this location and confirmed this was the one I was supposed to go to. The service member said just come on in and we will take care of it. I get there and ask for the service member. He rolls his eyes and said "great, right when I'm about to go to lunch." I brushed it off and kept with my positive attitude and kept a smile on my face. He took the keys, got the mileage after asking me what the issue was and had me sign something electronically. I go to sit in the lobby, there are two ladies and a dog and a gentlemen waiting. The gentleman walks outside and stretches. The two ladies look at me and go, are you here to pick up your car or drop off. I said I'm just bringing my car in. They proceed to tell me that they have been waiting since 9am and the time of us talking was 2:25pm!!! They been there all this time. The guy that went out and stretched was there before them and his car just pulled up! So after a while I go up to the counter to ask how long will it be should I have someone pick me up and just come back later. Mind you I'm politely asking with no impatient tone. The guy was defensive and doing way too much. By the time my car went back there it was 3:32pm! The previous reviews about the guys at the front desk is facts, they are telling the truth. They were mean rude condescending you name it, they were it. Several minutes in of my car being back there and being lifted up to do inspection. One of the rude guys calls me up to the desk. Tells me to follow him inside the shop with all the crap and stuff all on the ground (hazard) and tells me the issues that's going on with the car. I definitely need a new tire and they mentioned a couple other things. I kid you not. He tells me about the tire and the other issues. I say how long will it take to inspect the other issue? He goes like I said it will take 60 minutes. The words "like I said" is typically used if you told the person 10,000 times and then you can say "like I said." However, he never told me how long , it was the first time I asked him. With the rudeness and snap back, I'm proud to say I kept my composure. He keeps inspecting while I'm just standing there. He did not escort me back to the front to discuss, I had to walk back in a back alley way by myself. The front desk asked me if I had warranty and that they are not able to see if I did. I called customer service and went through so many hoops and loops for the department I need to talk to, to be closed. Ok so it gets worse. Next day I call customer service ask if I have warranty. They keep talking like I do and provide me my receipt via email. I check the receipt it doesn't show that I have it. They say well we don't know if you do, would you like to be transferred to warranty. I say why not. I talk to the department they said they don't know if I have warranty but can start a claim. Wait, pause! Aren't they warranty? How do they not know! Anyway. To do the claim they will need to contact the good year location I went to yesterday to get the information. I get placed on hold. The guy talks to the evil workers at the location. He then gets back on the phone and tells me. They said they didn't do an inspection on the vehicle. I would need to bring it back in and they don't have any documentation of what was done. So there you have it. Take this information as you will and please, to the company, do not comment on my post asking for me to d
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April 2024 by Gabriel Bailey
Have been coming in here for a few years with all my work.and personal vehicles. The staff here are amazing and only have the interests of the customers. 20 plus years of service to the cypress community says enough.
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April 2024 by Dianne Angulo
I believe in leaving good reviews as well as those needing improvement. I visited my bank and my tires sounded strange. Good year was next door and the man that helped me said he just becqme manager there. He told me he will have one of his team members to check. He filled tires and also scheduled me for a brake change. I had to comment because he was pronpt and professional. Thank you because i also did not know other noice was front brakes. Thank you
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April 2024 by Daniel Sevilla
This place treated me fairly and promptly serviced my car. The staff was friendly and professional and explained the repair process in detail to me. Alejandro the manager took extra time to make sure the fleet department approved all the recommendations needed for my car. Techs were very fast and courteous I can't be more happy with this place and will recommend my friends and family to trust them and bring their own cars into this shop. I wish I could give 10 stars but 5 will do.
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April 2024 by Rachael Betancourt
I have been going to this Goodyear for years. They are always very professional and helpful with providing information, estimates, and taking care of my car when last second repairs are needed. I highly recommend :)
