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March 2024 by Dona Short
I was able to reserve and be provided a vehicle to my specifications. The pick-up was effortless and friendly. I will definitely chose to do business at this location again.
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March 2024 by Michael Vlasatik
Jordan and his team at this location are great I’ve been using them the past month and service has been great. keep it up!
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February 2024 by Rubi Molina
My experience with this location was great. They were quick, thorough and friendly. I appreciate all your help and if there is a next time I would definitely rent from here as well as recommend it. Thanks Kyle and Isaiah. ? keep up the great work
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February 2024 by Charles Debaillon
Jordan was exceptional and very professional. He also helped me sync my phone with the car. I could not have done it myself. Great job.
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February 2024 by Adam Barrilleaux
The staff in Cypress is always very courteous and helpful. The experience has been great.
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February 2024 by Mel Saint Marceaux
Excellent service at this location!I had to rent a car from them that kept getting extended (up to 6 months). They called me almost every week to check on me and see if I needed to have the rental extended. They were very professional and friendly.They even called me 2 weeks after my rental was over to let me know to file was closed and make sure everything went well.
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January 2024 by Gwendolyn Moody
I rented a car on December 22nd. Jordan was the representative. He did an awesome job walking me through the process. I enjoy coming to this location. I've always received excellent service. Happy New Year.
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December 2023 by Danny Mai
Good experience, Tamara and Kyle were both very nice and attentive. Had a pickup exactly during their opening hours, so a pickup truck wasn't quite ready yet. Tamara had accommodated me to have a vehicle ready so I could get to work and even had the car wash again before I left. Appreciate her going the extra mile.Kyle is a hard-worker and excellent customer service. Keep it up!
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November 2023 by craig kaufman
Ease of setting up my rental.Tamera was great, she answered all my questions.Avery pleasant person to deal with.
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August 2023 by C WK
We reserved for a van and they tried to give us small SUV instead. So we had to wait about 1.5 hr as they called the other locations. Then another customer walks in that booked a van as well and was given a large SUV before us (which was never offered to us). Miraculously a van was found. I will not come here again unless they improve their service.
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August 2023 by Kacey Skye Benzel
Jordan helped me check on my Fiancés rental vehicle/pick up. He was unable to call himself due to his job location but Jordan took care of me and made sure I was able to get everything set up correctly. He went out of his way to help me even though his location was not the one handling the rental. He was polite and professional!!
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August 2023 by Amber Sandifer
I have always purchased my rentals through enterprise and refuse to go somewhere else because everytime I get great service just like this last rental. I worked with Isaiah, he had a smile on his face, outgoing, educated me on anything I needed to know, walked the car with me to be sure any existing damage was noted so I wouldn't be blamed for it, they also didn't have the vehicle I wanted so he was able to get me something bigger for the same price, and just all around awesome! I have worked in customer service for many years and believe he gave me the service I would give to others and I am very thankful for that! Its hard to get that these days and is so rare! See yall again soon I'm sure lol. The other guys working the day I picked up and drop off were all also friendly and helpful, they were all working on and getting customers taken care of! What a great team! If your their manger, give em a raise or at least a pat on the back! They deserve it!
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July 2023 by Daniel Calderon
Horrible experience. Our church has been planning a youth mission trip to Colorado. We reserved a 8 person vehicle over a month ago. We even called earlier this week to confirm our reservation. Our pick up date was tomorrow (July 28).Just today, we were informed by email that Enterprise can not accommodate our reservation. Their email requested that we try and contact other Enterprise offices around the city to find a vehicle.I was told that Stephen (The Area Manager) would call me but I have yet to receive a call.I WILL NEVER USE ENTERPRISE AGAIN AND NEVER REFER THEM AGAIN!!!What is my church supposed to do now?
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July 2023 by Piotr Fraczek (Piotr A Fraczek)
This place overbooks their rentals so do not think you will be able to rent a car from here.This place cost me a trip with family because they did not have the car i reserved 2 weeks prior. Instead, they rented the car to a guy who booked 5 days prior. They tried lying that people aren't returning their cars or that there are too many cars in the shop. Don't buy their excuses. They told me to go rent from the airport instead for twice the price.Jade tried, but there is only so much one person can do. Blair was the other guy who dealt with me - this guy is an absolute liar and his solution to deal with a tough situation is to walk the customer off the premises. I was not the only one - there were at least 3 more other customers who were in the same position.Don't rent from enterprise, especially this location.Legal action is coming - i lost over 2k in reservations because they could not honor their reservation. Learn from my story, don't lose money. Imagine just what you will need to do when you show up and the car you reserved is not there. What will that do to your plans? BTW, calling the corporate center is just as useless - you will get a person overseas who won't be any help either
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July 2023 by Brandon Petry
I received exceptional assistance with all my needs from branch manager Cornelius Blair. Will definitely be returning.
