-
March 2024 by Review Googleuser
This is the second time at this particular location trying to get assistance. This branch is the worst. Several people were complaining about the disorganization and constant chaos. I was there over a hour (most of that time spent waiting). Then the banker, Fahar/Farhad did not have any interest in helping at all. She had an attitude the entire time. While waiting I observed the banker next to her try to pass off a client (who was already in her office) to Fahar so that she may have the opportunity to open an account. However, the client declined. After that incident, Fahar asked who’s next and then I was able to step into her office. So, perhaps she took out her frustrations out on me.I went to a different branch on Spring Cypress to try and get assistance and they helped me. If you bank with BOA, I highly recommend to go to that branch instead.
-
March 2024 by Rahul Dogra
Like Chase they need to update their ATM to disperse different denominations. Huge lines to get money from the bank teller, disappointed every time I come here. Might be closing all my accounts here very soon!
-
October 2023 by ybeht Houston TX
Always is closed
-
September 2023 by Oladimeji Olawuyi
Right from the front door, I was welcome with a warm smile and greetings. The frontline man asked what I wanted to do and he began helping me right away, then came Jacqueline Howell (got to know her name later) who also made everything so easy for me. She gave quick detailed answers to all my questions and even helped with my deposit. Within a few minutes I was done. Thanks for your great services.
-
May 2023 by Om G
Garbage bank that will waste your time. They live off referrals to make the branch look good, so everything that you do they’ll have you speak with someone to try to sell you rubbish services. The Asian sales lady with zero customer service, people skills, or managerial capabilities was recently promoted, just goes to show you. Another time I visited the branch for an unrelated matter, and another younger woman claimed that the bank manager wanted to speak with me about the transaction, only to find out they wanted to waste my precious time, i.e. sell me useless products. The branch manager will bend when confronted. When there’s an actual issue, they’ll refuse to help or point you in the right direction. They have no ethics.I have contacted corporate about this.
-
May 2023 by Miguel Castro
Excellent service, ATMs are usually working with no issues! Watch out on the peak hours to avoid delays on your schedule
-
March 2023 by Cong Tran
I was waiting in line for 15 minutes since there were no tellers inside the bank. No one came to ask me for help and when i asked the branch manager, she said she was helping someone and that she was the only teller and just walked off?!?! Samantha came to the rescue when heard the conversation and saw the attitude the manager gave me. Samantha gave me the withdrawal I needed and I was out within minutes. Thanks Samantha.....no thanks to the manager!
-
February 2023 by Steve Roth
If I could give zero stars I would. This used to be a great location, with normal bank hours, including Saturdays, and adequate staffing with competent and friendly employees. This is no longer the case. They are open 6 hours a day, 5 days a week only. Always just 1 teller inside and huge lines. Tried to do a simple transaction today after a 20 minute wait in line, and the very frazzled and unfriendly teller told me she did not know how to do this and I would have to wait for a manager or supervisor, and there would be an additional wait. I left. Lots of reviews citing same complaints, and the fact that they have not made the necessary improvements by increasing staff and better trained staff shows they have no commitment to improving and no desire to offer real customer service.
-
September 2022 by Josue Polanco
Amazing amazing extraordinary staff the times that we been to this bank we always get a 5 star costumer service extraordinary staff am so proud to be a customer of this bank!!!!!
-
June 2022 by Cenetra Pittman
Poor customer service...one person on the counter why 3 members walked away.
-
May 2022 by SAM MAKAR
Excellent serviceNice peopleProfessional work10/10God bless our hard worker
-
April 2022 by tiffany phan
Went to open an account. Amazing service. Bankers where very kind and helpful. ATM was quick and easy and bank was clean!
-
January 2022 by Diana G.
The ATM's at this location are horrible. It seems nearly every time I drive by, there is always something wrong with at least 1 machine. Clearly, no attention is given.
-
October 2021 by Maddie Germo
Made an appointment online, days in advance. Walk in they say their backed up but that it shouldn’t be that long of a wait. I sit there for 25 minutes before a Teller comes to tell me they’ll help me shortly. I waited another 10 minutes and then left. I have no problem with waiting, but what’s the point in making an appointment if I’m going to wait 40 mins. Ridiculous. ?
-
September 2021 by NICHOLAS DELANEY
They have 4 teller lines but never have tellers. They should knock it down and have more seats for people to wait. Dont bank here unless you have at least 1 hr to waste.
