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January 2024 by Melissa Cherry
Celes Salazar is a valuable asset to ACUTX in every way. Her display of excellence in customer service is exemplary and very much appreciated!!
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December 2023 by Marcus Oliver
The outstanding customer service provide by Jonathan Santos is amazing. To take the time to listen over 40 minutes on a call, get me pre-approval, and locate the dealership that had the car I my wife wanted is unthinkable. Just Amazing CustomerService. Thanks Again
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December 2023 by j p
I recently had the pleasure of interacting with Celes Salazar from online customer service team, and I must say, the experience was nothing short of outstanding.From the moment our conversation began, Celes exhibited a remarkable level of professionalism, courtesy, and genuine dedication to resolving my concerns. Their communication skills were impeccable, as they patiently listened to my inquiries and provided clear, concise explanations that addressed all of my questions.Celes is truly set apart with proactive approach in ensuring that I not only received a solution to my immediate issue but also felt valued and appreciated as a customer. Her commitment to going the extra mile was evident throughout our interaction, leaving me with a sense of satisfaction and confidence in my choice of banks, especially.in an era where exceptional customer service is becoming increasingly rare.
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December 2023 by Gotie Mbobile
Amazing flow with Jonathan, Hés skilled and positive attitude.He got me approved for my car loan refinance in few minutes .Good job J
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November 2023 by Justen Jones
Jonathan Santos is absolutely amazing. He worked through every possible option and provided me with top notch service for my banking endeavors. The location and staff are great and very welcoming, if you're looking for a bank to feel like home ACU texas is a 5 star recommendation. They also have great perks for military and service members. If I could give 10 stars I would!!
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September 2023 by Lynette Johnson
Jonathan was an amazing Vice President! He walked me step by step to open my business account and is extremely knowledgeable about business and funding my new company. Will always use his expertise in the future. Thanks for all your help
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September 2023 by Jt713
I needed to get 2 auto loans. After going to 2 places and having to wait for a pending 24hrs approval from the underwriter I decided to stop by ACU. Jonathan is the manager there, and helped me get 2 approved auto loans within the same day and with better rates than the others financial institute.. He’s very professional and really takes his time to help you. I will return for future business and recommend friends and family. Excellent experience!! ??
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September 2023 by Ruben Aguado
I love banking with ACU but most of all the branch manager Johnathan Santos is just amazing ! He is the best and simple helps out so much and gets things done my experience has been definitely a 5 star bc of him . I definitely feel that if he wasn’t there that location wouldn’t be as good . Johnathan has helped me with my 2 car loans and also has helped me set up 5 of my wife and its business accounts . Definitely happy I can count on him
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August 2023 by Mr. Know Things
Jonathan is simply the best. He helped out so much through my whole car buying process and everything else I may have needed. If I could give 6 stars to him I would, great business man and WANTS to help people. I can't thank him enough for his help and efforts.
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August 2023 by Felicia Serra
It is always a very pleasant experience at the ACU branch on Fairmont Parkway. I’m sad that this branch is closing due to the young ladies there that have attended me for the last year that I’ve been a member. Merly is an absolute gem and I love interacting with her every time I go to make payment on my loan and credit card. She makes it a point to know you on a personal basis, she greets you with a smile & has bubblie attitude, she is always happy, energetic and is an absolute asset to your bank. She got to know me by name, which I find so pleasing because it tells me she loves her job and cares about the members to know them up close & personal. I can’t express how grateful I am for her and every pleasant experience I encountered with her!Sincerely,Felicia M Serra
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July 2023 by Teresa Crater
Merly at your Pasadena HEB store helped me today.I would like to comment on how professional and helpful she was.She has helped me with my account many times and always with a smile on her face. Today I had about 50 questions enough to stress anyone out but Merle kept a smile on her face and was sooo courteous. SHE went above and beyond what could be expected. THANK YOU MERLE FOR ALL YOU DO.
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July 2023 by Shirley Wilkins
The entire experience was fantastic I must say I did not know that service this good still existed. After Covid things have been really bad. But when I say I was shocked at the way I was treated and how efficient the staff was and when I say Mr. Santos did a spectacular job. Never have I had such a great experience in banking. Thank you for your help I really appreciate all of your help. You are the best.
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July 2023 by John Paul Ortiz III
Assistant Branch Manager Kristin Hatmaker was a delight. She exceeded our expectations and really helped our family get on a path to etablish credit and better our lives! Much appreciated Ms. Hatmaker!
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May 2023 by Mel Perez
Johnathon is always a pleasure to work with! He has always been able to help me with any questions that I have! I love banking with ACU of Texas! Thank you guys for everything.
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May 2023 by Marva Marshall
I had a wonderful experience at this location. When I walked in, I was greeted with a friendly smile and a welcoming atmosphere. I was then assisted by Mayra who is absolutely amazing. It’s a little far from me, but definitely worth the drive! ?
