-
November 2023 by elizabeth ilene
WARNING: A1 MARTINEZ MOVERS WILL DAMAGE PROPERTY AND TIME SCAM YOU!!tl; dr : it was slower than any other move, damaged property and rude business ownerMr. Jose Martinez seemed to give me a good rate at $150 an hour for three men plus $100 trip charge. He told me they had an EZ tag since my move is 40 miles away, and I was sure that with a three man crew, It should take less time than my previous moves did with only two men crews.On the day of the move, they showed up with a foreman and three movers , so I had high hopes that the move would go quickly. The first red flag was when I mentioned moving quickly to the foreman, who immediately started making excuses about how things could take longer, and take more time. Having already addressed my urgency to move quickly, I became annoyed at the number of times I had to correct the movers from doing things they weren’t supposed to be doing to moving my belongings, and being told by the foreman that they don’t speak English and can’t understand me.Even though I had expressed that I wanted the move to go as quick as possible, the movers kept offering to divert and do other things, taking almost 2 hours to load up at the first house. Granted, I had already moved 60-70% of my belongings downstairs in the front room so they just had to be loaded into the truck, this move took longer than the 4x previous I’ve hired movers.The movers and I both left the origin residence at the same time to go to the new residence. I stopped and picked up fast food quickly, and made it to the new house in about 50 minutes. After waiting 20 minutes there, I texted the foreman asking where they were and he told me it was going to be another 20 minutes before they arrived. I later found out that, although the owner Jose had told me they use EZ tag, Jose also instructed his driver NOT to use the toll roads and take the streets instead, which clocked in additional 30 - 40 minutes.Once they finally arrived at my new house, I asked them to bring the boxes up and I would put them where they need to go. The movers wouldn’t listen, and I often found them deep into the new residence in the back bedroom and closet putting stuff down… realizing they were trying to take as long as possible.Add 2pm, I was told 10 more minutes, then “after checking the truck” told it would be 40 more minutes. They brought the last box up at 2:40pm precisely ?, THEN, the foreman waited until 2:46 PM to bring the final contract up, rounding up the time finished to 3 PM, and telling me that since it was after 2:45pm, they had to “round up”Immediately, I realized they had been time-scamming me… I had to call Mr. Jose Martinez myself in order to get a “discount“ of 45 minutes, which still did not make up the time they had stolen for me by not using the EZ tag, and by trying to claim that they weren’t finished until 3 PM.Then, the following day I returned to my old residence to find a huge chunk of drywall missing out of the wall at the top of the stairs. I immediately texted Mr. Jose Martinez, who then ghosted me for over a week. When he finally contacted me about the wall damage after me repeatedly texting him, he said he would send one of his workers to fix it. That made me very uncomfortable, and I asked him to send a contractor, and he acted as if that was completely absurd. The conversations that followed included him yelling at me and telling me I’m not listening to him, and then proceeding to hang up up on me as soon as I tried to reply to him (speak) - he hung up on me 4 times. This is not someone your want to do business with!! Beware!!
-
October 2023 by Jeanette Dooley
I was extremely happy with the piano move by A1 Martinez movers. It was a two piano move, and they arrived on time and were very careful with the furniture. I would recommend them highly.
-
October 2023 by James Butler
This is our second time to use A1 Martinez Movers, Mr. Martinez the owner himself are still the same very nice and very professional as well as his employees and this time we moved to another city so it’s quite a distance but he gave us a good discount and good guys to make the move convenient and we’re very Happy and Satisfied especially with Sergio being so patient with us, very nice attitude and very respectful and very appreciative. It’s hard to find a good customer service like this anywhere that’s why we gave them 5-Star ?
-
October 2023 by DaBoogie42
Jabier and Lorenzo were great. Two very nice gentlemen. They were very efficient and careful with our move. Enjoyed talking and working with them. Jose was very responsive when scheduling. I will work with them again!
-
September 2023 by Donnie Cramer
I have used A-1 Movers multiple times. They have been the best movers I’ve used in years. I would highly recommend them
-
September 2023 by Eric Lavergne
Sergio and his team were excellent, they moved my apartment professionally with ease. Great communication as well as asking me for any spefic details I needed. Highly recommend. This is what a moving team should be!
-
September 2023 by Iris Gomez
They were Absolutely Amazing, very responsible professionals, whose loaded and unloaded all our belongings very carefully Very carefully and quite delicately ensuring things were kept intact. 5 Stars ?
-
September 2023 by Karen Creswell
We had to hire them last minute to move my father and Sergii and Victor were a blessing and really helped us.
-
August 2023 by Regmo Nubian
This company truly represents what good customer service is all about. They called the day prior to confirm arrival time and gave me another courtesy call 15-30 minutes prior to arrival. In addition to being hard working, efficient, and timely, the team was very knowledgeable and personable.They packaged my delicates items with such attention to detail, that I could sleep easy knowing my items were well secured in my portable storage unit. I have experienced movers that were more interested in getting done than the security of the items transported. These guys are nothing like that. They take pride in their work. I will definitely b using them for my future moving needs.Great Job!
-
July 2023 by Claire Gray
Great company, very reliable. I would totally recommend to anyone looking for a removal company.
-
July 2023 by Kaila
Sergio and Lorenzo were absolutely amazing to work with. It was extremely hot out, mixed with having to move an entire apartment worth of furniture up 3 flights of stairs with no elevator. Despite this they continued to give all of their effort and worked overtime to us to help get things put back together. They took extreme care to the details and worked diligently to ensure everything was done correctly and smoothly even when it got difficult. They were super friendly to be around and maintained a great attitude! Would absolutely use them again!
-
June 2023 by dave lemley
After my second experience with these guys I have to say, I will not use another mover for the rest of my time in Houston area. Sergio and his brother are the absolute best at taking care of your needs. They were highly professional and treated our items as if it was their own grandmothers. Great attention to detail and very efficient. They were the best for sure!
-
June 2023 by Jake Schnoor
2nd time, I've used them just as great customer service as the 1st time. Wrapped Everything, took extra care with special items, friendly workers, responsive, type of people you want moving your belongings.
-
April 2023 by E S.
This is the second time A1 Martinez Movers have moved me. They delivered excellent service both times. Their prices are competitive and the young men that moved my things were fast and courteous. Very professional. I highly recommend them to anyone seeking this kind of service.
-
April 2023 by Meghan Ruple
We used this crew back in 2021 and reused them in 2023! They are efficient and fast and very kind and professional. Price is very reasonable compared to other companies1000000% go with them
