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February 2024 by Mariah V
I had both of my bi monthly refills transferred to Sam’s club. Saved me so many headaches and time. I feel awful for the employees because they’re clearly trying (at least the ones I see in person when I go.) Although on the phone the customer service was terrible. Short and snappy, no greeting and a short dismissal with a quick hang up. They told me out of nowhere that they no longer take my insurance so I had to transfer all my meds out anyways, so I guess it worked out in my favor. My advice, if you’re polite take your business elsewhere. Some of these people act like they WANT an argument ?.
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February 2024 by Ange-Michel Muhayimana
It’s a good pharmacy,but the fact that they close early,especially on weekends does a disservice to us patients.And least open until 10pm so that when we need meds,we can have that done extended time for pickup.
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February 2024 by Beca Power
One star is honestly too much. This is the SLOWEST cvs or pharmacy I have ever went to. Customer service is less than 1 star as well. Save your self the time and DO NOT send your prescriptions here. Honestly the chain should consider shutting it down- it’s truly that bad.
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February 2024 by Tammy Shrauner
My husband recently went to the minute clinic this past week and he told them his symptoms and chalked it up to be an upper respiratory infection. Sore throat.. cough.. lil tired.. common cold like the COVID. He did not get any testing.. to exclude at least.Well this week I had the same symptoms. But yesterday got the abnormal smell and taste.. which I feared was like last time and have covid.. bought a test and was positive. Shame on you minute clinic . I think you should check just to confirm! What is the harm in testing? Especially if you still have to isolate.
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December 2023 by Kelly Sanchez
Literally the worst pharmacy in town. After waiting in the drive through for a minimum of 30 mins with sick children, they won’t merge my husband’s insurance to my child’s account and told me that I will need to come inside to do that. Do yourself a favor and go to any other pharmacy. Always the worst experiences here.
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November 2023 by judy vangundy
I will not use this pharmacy again and I live within a mile of this location. They really don't deserve the one star. I had to wait three days for my perscription to be filled. No one wants to go to the Doctor and then have a three day wait for the medicine and this isn't even the first time. When I pointed this out, I was told I could always change pharmacies. I have decided to exactly that and am taking their advice to heart and changing. There is absolutely no customer service and apparently the corporate office pays no attention to the CVS reviews.
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November 2023 by M E (Grannydragonfly)
UPDATE SINCE THEY HAVE GOTTEN RID OF THE RUDE PHARMACIST AND TECHS EVERY ONE IS GREAT. Festus is still extremely rude and very condescending to the people that come in there for prescriptions have heard him disregard and put down so many people asking questions about their medication or other things that pertain to their medicationThis pharmacy has messed up too many times to count. Texting or calling that medication is ready then when we go to pick up they say nobody called or we only have 1 or 2. Same meds for over 10 years! People who work there are extremely rude. Transferring everything somewhere else. Do deserve any stars but had to give 1 in order to leave a review.Worst place if they don’t have the medicine prescribed by a doctor, they will tell you that you have to go back to the doctor and get another prescription for another pharmacy. ZERO STARS
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September 2023 by Karen GB
Went into Crowley location to get a home COVID testing kit as my son saw them yesterday when came into minute clinic and nurse showed him where they were.I just now went to get two kits so stood in line and waited to ask pharmacist. He sarcastically said “they’re up front” I’m 72 years old which is more reason to be nice. How was I to know they were behind the registers? I get around very well and am very athletic for my age. I was working full time until 3/24.Will not return to this location even though I live 2 miles away. Probably go to Walgreens across the street.
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August 2023 by Emily Trujillo
Horrible experience with the pharmacy tech name Ola (or at least that’s what she said her name was, she was very hesitant to give to to me so I wouldn’t be surprised if it was fake). I went in to get a prescription for my cat. Right away she was very rude and hesitant to give it to me, she made me call my veterinarian to have them give her a call so that she could look up the prescription even thought I had a paper copy of it that I gave to her. Not sure why she was being so difficult about the entire situation, when I went to pick it up it was under my cats date of birth which i did not know the exact date because we had just rescued him. She rudely replied ‘how do you not know his date of birth’, but when she was putting in the prescription she asked for my information and my date of birth, how was I supposed to know she was going to put a random birth date for my cat. Very rude employee and she handled the entire situation horribly. Hopefully they get rid of her because this is not job for her.
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August 2023 by T
Terrible. Friend just came from dentist and needed his pain meds. Took over an hour for them to fill!!! Terrible!! We are back in line now after they told us it wasn’t ready! Some people don’t drive off, they stay in line till they are ready. I can’t leave him in the car to go in, because he is still coming out of sedation. THE PHARMACY SOULD NOT TELL THE DOCTOR THAT THE MEDICATION WOULD ONLY TAKE 20 MINUTES TO FILL WHEN IT HAS TAKEN OVER AN HOUR!!!!
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May 2023 by Lisa Wilson
The pharmacy technician Gabriela was EXTREMELY rude. She refused to face towards me in the drive through the entire time I was there. She asked for my ID and when I asked her a simple question if she needed my debit card for any fees she got an attitude and said “yes!! I have to total it up first.” I wasn’t going to give my card until I knew how much I owe so I kept my card and she slammed the drawer back open and told me my total moments later. I gave her my card and she gave the prescription then walked away. My debit card wasn’t clipped to the clipboard like they usually return it so I called her and asked for my card. She faced away from me again and told me with an attitude that it is in the bag. I said “you could have let me know that.” And she yelled at me saying she did . Calling a customer a liar after being EXTREMELY rude is not the way to go. She did not say anything about my card being in the bag and it would have been nice for her to show an ounce of courtesy and actually make eye contact or at least face towards someone who is talking to her.
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May 2023 by Keren Donnachie
They don’t even deserve my 1 star!! This pharmacy is beyond terrible! No consideration of their patients and the illnesses we are going there to treat! Instead of walking a few feet across the hallway to correct my son’s medication from liquid to pill form, they tell me they’re out of what the the doctor prescribed and cannot confirm when they’ll be restocked.100% heartless and classless in my book!!
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May 2023 by Trevor Dewett
They have become TERRIBLE over the past 3 to 4 years. Lines are always long and they did not think they had the medicine to fill my script but they had enough all along. And the pharmacist asked me the amount I take and I said I don't know it should be in your system. But she acted like it was an inconvenience to look it up. I'm done with this place. I'm going to the one on Mcart and Altamasa.
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April 2023 by ninablue 新菜
Everyone leaving bad reviews need to put themselves in the shoes of the pharmacy techs. It has to be an overwhelming job having to fill prescriptions for so many people whilst having limited staff. It takes nothing to just be patient and kind! They do the best they can! I’ve honestly never had issues with them even with the long waits. When my prescriptions are filled I get notified and It’s always in a timely manner. Staff if you read this, you’re doing the best you can don’t let these entitled reviews affect you. Thank you for all you do!
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March 2023 by Lisa C.
So many issues idk where to begin. First NO ONE EVER ANSWERS THE PHONE!!! E V E R!!!!!!! You will be on hold until you die!! Just drive there because I'm guessing the phones only call out!!! The staff other than Gabby(little Hispanic girl) are rude af. I was given misinformation about a Rx by the actual pharmacist (Festus), still haven't gotten THAT situation sorted out!! I use this pharmacy because it is what I must use through my insurance and also it is the closest to my home. I pay a monthly service fee to have my prescriptions delivered, and they even mess that up!! There are people who use this Pharmacy, who are unable to drive there, and speak to someone, they depend on the phone system to get their questions answered! I feel very sorry for those people because I know they can never get anyone on the telephone!! I actually need to speak to the pharmacy right now and I am on hold as I write this. I have a prescription that I need to have delivered, but for some crazy reason, the website says it has already been delivered, and I never even asked them to deliver it yet. The website said it was on hold, next thing I know it says it was delivered. Don't even know what is going on, but I never received any prescriptions! I I honestly don't know if this is the situation with every CVS or just my local store. But I am going to contact my insurance and see if I can change to a different company, I need someplace that is going to provide me with any kind of customer service!!!!