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November 2023 by Audrey Parrish
Don't use this bank. The fees are outrageous and the Notary needs to take a class in construction notaries. She is clueless and helpless. 0 stars I can't wait to quit the bank !
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November 2023 by Shaina Weiss
Since the moment I started my account with PNC 2 years ago- I have continued to be a satisfied customer! I am always treated very well and any question or issue I come up with is always resolved.Today At the Crowley location, Miguel was very wonderful helping me and I am very thankful for him- and PNC in general.
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October 2023 by Ambria Hudspeth
The lackluster speed of service at this branch is ridiculous there are literally offices with workers not serving clients...I waited over an hour to finally be told that the card machine is not working...I was totally robbed of choice, because if I would have known this information an hour previous to my never ending wait I could have just left and tried to return at a later time. And if you cannot pay me for my wasted hour then don't reach out!
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September 2023 by Michael Lucke
Some of the nicest people in tarrant county work at this location.
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September 2023 by james polis
I visit this branch just about on a monthly basis. Every visit it’s always a consistent professional experience. Everyone greets me and processes my requests in a timely manner. Highly recommend
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January 2023 by Vicki Conway
Not a business customer, friendly bank. Business customers no longer have access to a drive-thru lane. This is very inconvenient, to say the least.
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January 2023 by jessica saunders
I was originally a BBVA customer before they switched to PNC. I have stuck it out for sometime now trying to let them settle in to see if it got better. Unfortunately it has not gotten better. This location especially is awful. The customer service is terrible and they don't make you feel welcome like the original crew at BBVA. I only see 1 familiar face anymore and she seems less happy. She always was so happy and kind. Now she seems miserable and has to force a smile. I hate this for her and their customers. The app is awful compared to the BBVA app and it's like playing roulette if it is going to work that day. Sometimes my card works and other times it doesn't. I recently inquired at a few other banks and have plans to move. I was really hoping they would get there stuff together, but that doesn't seem to be the case.
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December 2022 by Taylor Burch
The Assistant Manger kendrick was very rude I had fraud on my account and he wasn’t willing to help me ! Please don’t bank with them ! I close my account afterwards being with them 7yrs but I’m really big on customer service Mr.Kendrick was bad example of bad customer service
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October 2022 by Zenas Willard
This bank certainly doesn't make it's customers feel valued at all. I inquired with Carina and Tony about having a fee waived on my credit card account after making the payment 2 days late due to lapse of thought, and always making my payments on time. I was declined the fee waiver without any valid explanation. Thanks for the consideration, PNC.
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October 2022 by Chelsea Wagoner
Trying to get my 2021 bank statements printed off… BBVA was switched to PNC in October..The representative claimed that I needed to have them shipped to me…The Bryant Irvin location in Ft Worth is much better..will have all of them printed off and ready to pick up. This is the second time I’m going out of my way to drive to this location because of the poor customer service at this one & a couple others. Don’t waste your time trying to get help at this location.
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August 2022 by J
Leave this bank ASAP. No response to customer issues. Since Compass was acquired (which was bad enough), things have gotten worse.
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August 2022 by J Jones
PNC has really ruined this bank! Can never get a banker from the branch on the phone, always get put on hold for 10-15 mins then hung up on! The drive thru line always takes forever. Please save your money and sanity and do not use this bank! I'm pulling all my accounts and done with this ridiculousness!
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August 2022 by G.P.
These folks have been working diligently for the last couple weeks through this transition and they've kept their smiles. Great attitudes and hard work will keep this branch top notch. They've taken great care of me...Thanks!
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August 2022 by Taylor Bryan717
Margaret told me a total cost to have my funds available immediately and said it would be when I cashed my check. I made abundantly clear that I needed my paycheck available to me immediately. Turns out she lied and just normal deposited my check. I drive an hour to work one way and my last check caught me up on bills so I stretched out 60 bucks to last a whole two weeks. I needed this money today. I'll be sure to change banks. I have never had an issue with bbva before they switched to pnc and never an issue with any teller until I started coming to this branch. You'll be better off anywhere else.
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August 2022 by Joey Benavidez
Uninformative, Refusal to cooperate. Went to another PNC bank off Bryant Irvin and had everything I needed taken care of. Instead of being dismissed like Crowley PNC.
