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March 2024 by Victor Torres
Itis the first bank i got disappointed ? , instead of you make a line to cash a check, you got to take a seat and wait for ever , its worse than be an a long Line , don't need that service.
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March 2024 by Nancy Mayse
5-7 people juat standing around, a only one teller? Very inefficient
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December 2023 by ryan ladner
Refuses to accept valid deposits
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December 2023 by Linda Thompson
If I could give zero stars I would, they try everything in the book to keep the customer from speaking with a human, finally got to talk to the lady in charge that day ( I wish i had her name), she was abrupt, tried to rush me through ( I had problem depositing a check ), never solved the problem, I drove to the BA Frisco location and Josh took the extra time to get the check deposited correctly, never again with BA Cross Roads
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November 2023 by priyanka priya
Had visit to this branch recently. Inside ambience have been great as looks newly developed. Staff and cashier Behrad have been patience, polite and helpful thought out for providing great service.
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September 2023 by Shunda A
Just left here from a scheduled appointment attempting to get a document notarized after getting off work early to do so. The document required two witnesses and so the bank associate told me to go to the library because everyone was with clients. Now, how long does it take to step away and sign a document?!!!! Then also told me that the next time I can always bring my own witnesses! Are you serious?! Why would I do that when you all have an office full of workers? Makes entirely no sense!
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June 2023 by Philip Wilson
I’m giving them one star because I can’t give them negative 5 stars. I had a check and I went in to make a deposit and I needed to get cash back. I walked in and was greeted with how can I help you. I told her I needed to deposit my check and get some cash back. She looked at me and said we don’t do that. I was like, isn’t this a bank? She said yes but we no longer can give you cash back on a check. And the way she said it to me was rude and condescending at first I thought she was joking then when I questioned her about it she got kinda snippy with me.almost like she didn’t have time for me. I’ve had an account with BOA for over 15 years and I’ve never been treated like that. She didn’t even try to help me. Didn’t ask me what kind of check, how much the check was or try to help me by telling me my options. I will be closing my account very soon!!!!!!!
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June 2023 by Jenu
I recently had the opportunity to visit the Bank of America branch located at Crossroads, and I must say that my experience was much better than expected. Initially, I was skeptical due to the negative reviews I had come across online, but I decided to give it a chance anyway. To my delight, I was pleasantly surprised by the fast and friendly service I received.One of the key factors that contributed to my positive experience was the availability of online transactions. Bank of America has a robust digital platform that allows customers to carry out a wide range of transactions conveniently from the comfort of their own homes. I found this to be incredibly useful, as it saved me a lot of time and hassle. I was able to complete most of my banking tasks online without the need to visit the physical branch.However, if you do find yourself needing to visit the Bank of America Crossroads location, I highly recommend making an appointment beforehand. This will ensure that you receive prompt attention and won't have to wait in long queues. The staff at the branch were efficient and accommodating, but it's always better to be prepared and have an appointment scheduled.Upon arrival, I was greeted by friendly and knowledgeable bank representatives who were ready to assist me with any questions or concerns I had. They were patient and took the time to explain various services and products. I appreciated their professionalism and willingness to go the extra mile to ensure my banking needs were met.After interacting with the staff, I realized that many of the negative reviews I had read online were likely the result of customers not utilizing the digital services or failing to make an appointment. It's crucial to take advantage of the technology and conveniences offered by Bank of America to have a smooth banking experience.Overall, my visit to the Bank of America Crossroads branch was a pleasant surprise. The fast and friendly service I received, coupled with the availability of online transactions, left me with a positive impression. I would recommend utilizing their digital services as much as possible, but if you do need to visit the branch, remember to schedule an appointment for a hassle-free experience. Don't let the negative reviews deter you from giving them a chance—they might just exceed your expectations, as they did mine.
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May 2023 by mazzerena alvarez
(Translated by Google) The ATM did not return my card after depositing a check for 5 thousand dollars and now the bank does not give me an answer for my money(Original)El ATM no me devolvió mi tarjeta después de depositar un cheque de 5 mil dolares y ahora el banco no me da respuesta de mi dinero
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April 2023 by Shonda Krawczyk
The lady at the front desk was quick to interrupt the guy helpings us to make a payment. When we asked if we could get a statement next week showing it was paid off she was rude and instead of seeing what she could do to help, she quickly dismissed us and said we were out of luck. I’ve been in banking a long time and a little customer service goes a long way.
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February 2023 by Sergio Chua
No one at this location ever picks up the phone. Newly opened branch with already poor service! It does not deserve even a single star!
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February 2023 by Bryan Duke
I've been a BOA customer for almost 15 years with no balance issues. Hours of 10a-4p do not allow for establishing a new account with our teen. After finding any excuse to not help us, we'll have to go back to plan "A", going to another branch that is out of the way to do it on a Saturday. Seems other reviews support this pitiful service.
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December 2022 by Hannah Schultz
Horrendous service. You can’t even call the location to get a hold of an employee, and their automatic answering system won’t even allow you to be on hold. Also, if you need literally anything done inside, prepare to either make an appt or wait forever. Pitiful excuse for a bank location.
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November 2022 by Jerrell Houston
This location only has one teller window. You will wait a long time for a simple transaction. Go to a different location .
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October 2022 by Chris Townsend
I have been waiting over a half hour to do a withdrawal because they only have one window. This is ridiculous. Don't come here if you need a teller, just don't bother coming here at all.
