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March 2024 by Josef
This has happened multiple times at this location. A prescription will have an issue (caused by their system) and their answer is "there is nothing we can do." Any other Walgreens I have visited always manages to find a solution to get things taken care of. Even explaining to them that I am out of my prescription and your text told me it was ready for pickup does not seem to matter. I will often stand in line and hear the same thing happen to other customers as well.
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February 2024 by Janice Petrey
LaShanta B. And her pharmacy group, most recently Joe, have been extraordinarily patient and helpful in the years we have been their customers. We are most grateful and appreciative for their expertise and wonderful customer service. The Petreys
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February 2024 by Anthony Richardson
Nothing professional. Rude as hell.
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January 2024 by Victoria Bellamy
I had to return a medication that was for my husband. It was cancelled but was still filled when I paid and picked the meds up for him. I did not know this at the time of pickup. The other manager did approve of the refund. He was not there today. I had to deal with Lashanta B., Store Manager at Walgreens in Crosby. Tx. She Is the most disrespectful unprofessional un-caring person I have ever had to deal with. Not only was she mad because I wanted a refund. She was also yelling at me and kept getting louder and louder. I am 65 yrs old and I did not need to be spoken to this way. I was inside the store and the drive thru people could also hear her. I believe it's time she retires or finds something else to do. She has lost it!! She has lost all respect for the customers especially the elders! She has been there so long she has forgot what the meaning is to help the customers! I highly recommend GR Cure Pharmacy next to Urgent Care in Crosby, Tx. This will be my to go pharmacist from now on! No long wait time for prescriptions and very polite pharmacist and very knowledge staff
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December 2023 by Robin Fanning
Didn't make me wait in line for 20 mins to tell me they're out of my medications.
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August 2023 by Arlet Hernandez
Cashier Lane has such a great attitude it makes your trip to Walgreens so much better
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August 2023 by Nikki Arguello
Worst place to drop off your medicine everyone that’s works in the pharmacy is rude and they don’t even give you the right time to pick up your meds I’ve been without mine for two days cause they forgot to deliver..
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July 2023 by Henry Gruessinger
Waiting for 1 hr to get my meds, oh we don’t have it, oh no insuranceEvery time they messing up specially the young lady which barely speaks English same as the pharmacist himselfWorst pharmacy I ever experienced in my entire liveDon’t go to them at all, neverAvoid it please, all of you folks stay away from this rude and harassing people who work there
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March 2023 by Dirrun
Pharmacy was incredibly rude and argued with me about my medication. Then I had to call and do their job for them after they lied to me about calling another Pharmacy.
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March 2023 by Katie Midkiff
I have had the WORST pharmacy experiences here. My fiance works a travel job and this is where his monthly prescriptions go. Their automated phone service is TRASH. Their pharmacist Javier Gomez is completely unreasonable and clearly does not care about the patients. Would not give him his medication because it was a previous address. It is 9 o clock at night and Javier thinks we can just call up our doctor on his cell phone! We called the emergency line (which he almost wouldn't take the call from) and the receptionist confirmed that it was a mistake and that he had the correct address but the pharmacist was yelling at the receptionist even! He wanted her to resend the prescription with the right address. Which she was unable to do Because it was after hours. So he refused to fill the prescription at all. We understand there is some sort of supposed law..... But to keep someone's medication from them when they could have extremely dangerous side effects like panic attacks, paranoia, convulsions, seizures, and even death. But you know, oh well! Easy for Javier to just shrug it off, and tell the veteran who fought for our freedom to hit the road. My fiance is leaving at 3 am in the morning and won't be back for up to 3 weeks. Absolute worst treatment. It's hard enough to be normal when you have PTSD, but to get treated like this and refused your medication that literally keeps you normal.... And to be treated like scum?Mister Gomez has no right to be a pharmacist and treat people like that.
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February 2023 by priscilla Diaz
Manager , lady with long blonde hair is unnecessarily rude and needs some customer service training. Went in to pic up print order after i paid online but she said they don’t have payment bc she cancelled my photo print order because my online account is under my maiden name (which Ive had for over 10 years) and the name of pickup person is my married name. When i told her that it charged my account she said “well last names don’t match so I cancelled WHATEVER we didnt charge you.” I said “You mean you did charge me but it still shows as pending so it shouldn’t actually post my account right?” She said “yea”. She needs training on how to nicely explain issues and not brush anyone who just wants to know what’s going on. We all have bad days but you would think i was arguing or raising my voice the way she spoke to me. Even the gentleman working the cashier said sorry about that.
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January 2023 by priscilla D
Manager , lady with long blonde hair is unnecessarily rude and needs some customer service training. Went in to pic up print order after i paid online but she said they don’t have payment bc she cancelled my photo print order because my online account is under my maiden name (which Ive had for over 10 years) and the name of pickup person is my married name. When i told her that it charged my account she said “well last names don’t match so I cancelled WHATEVER we didnt charge you.” I said “You mean you did charge me but it still shows as pending so it shouldn’t actually post my account right?” She said “yea”. She needs training on how to nicely explain issues and not brush anyone who just wants to know what’s going on. We all have bad days but you would think i was arguing or raising my voice the way she spoke to me. Even the gentleman working the cashier said sorry about that.
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December 2022 by Rosa Diaz
I think this was one of the best Walgreens I have ever been to although I really haven't had any problems with any of them the man with the beard at the window wasn't very kind and patient let me know how long I was going to be waiting even though it wasn't long and the pharmacist was very formative on everything and also very kind they have my medication ready within 30 minutes after being called in for urgent Care. I know it's hard to smile when you are busy but I'm telling me that both of these people were smiling and like I said very kind impatient even though there was a line they only did what they could one at a time treated everyone with dignityt while I was there waiting
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December 2022 by Miriam Medina
I came to pick up someb photos, I ordered 2 ours before came and when I was here they didn't have them ready.I had to wait at least 30 more minutes to they be ready.They had only one person working in.
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November 2022 by Lori McCravey
I have never been to this Walgreens that I did not wait FOREVER to get a prescription. The pharmacy is the absolute worst. Get more people if you can't take care of customers.