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November 2024 by Kat Hallisey
Modern Stoneworks walked the job after 1 month of us waiting for the install. They poorly installed 1/4 of the countertops we were asking for (after measuring them 3 times) and then abandoned the job. Some areas had a 1" overhang while others had a flush edge (the ask was for 1/2" overhang). Usually you want a mostly consistent overhang.
We do not recommend this Modern Stoneworks and only hope to save others from having the same experience that we did. We went with a different installer (STA granite) after Modern Stoneworks walked away (with half our money). STA had a much more sophisticated set up and was significantly more timely and professional. STA did the rest of the job start to finish in 2 weeks. Unfortunately, because we had to pay for the installation twice it cost significantly more than it would have if we had known to avoid Modern Stoneworks in the first place. Hopefully others can learn from our mistake.
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August 2023 by Francesca T.
I used Modern Stoneworks for a kitchen and bathroom counter job in November 2022. There have been several issues along the way that built up to unacceptable service. 1) There was an issue with bad communication between the GC (Countertops, Kitchen and Floors, also in Austin) and Modern Stoneworks. They blamed each other for damage that was done to under cabinet lighting. I heldback the damage from that (around $600 was heldback on a $20k+ job) and, as a result, the company has been rude and unresponsive ever since. Moises, the owner, came to my house to look at the issue and gave great lip service about wanting the customer to be happy and doing the right thing. Since then, he hasn't followed-through on those comments. 2) A few months later, I noticed that they didn't calk all the way around my backsplash. I asked them to come back and fix, whenever they had time, but Moses told me that he was instructed by the GC to not to any more work for me and they give him too much work for him so his loyalty is to them. Not wanting to get into the issues again, I asked if he could simply give me the colour of the calk to match it since he said it probably wasn't a simple white. I have texted 3 times, left 3 message and no response. 3) I installed Dekton, which I was told was indestructible. I dropped a small salad plate and the corner shipped. Dekton said it's an easy fix but Modern Stoneworks (Moises) is refusing to call me back. I am not expecting to have the fix for free but a simple return phone call would be courteous. I have also taken this up with Dekton, since they should know about their suppliers' customer service. I gave it 2 stars because the actual workers were mostly good. The installers were clean, kind and responsible, for which they shouldn't be punished for disrespectful management.
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August 2023 by Francesca T
I used Modern Stoneworks for a kitchen and bathroom counter job in November 2022. There have been several issues along the way that built up to unacceptable service. 1) There was an issue with bad communication between the ** (Countertops, Kitchen and Floors, also in ******) and Modern Stoneworks. They blamed each other for damage that was done to under cabinet lighting. I heldback the damage from that (around $600 was heldback on a $20k+ job) and, as a result, the company has been rude and unresponsive ever since. *****, the manager, came to my house to look at the issue and gave great lip service about wanting the customer to be happy and doing the right thing. Since then, he hasn't followed-through on those comments. 2) A few months later, I noticed that they didn't **** all the way around my backsplash. I asked them to come back and fix, whenever they had time, but ***** told me that he was instructed by the ** to not to any more work for me and they give him too much work for him so his loyalty is to them. Not wanting to get into the issues again, I asked if he could simply give me the colour of the **** to match it since he said it probably wasn't a simple white. I have texted 3 times, left 3 message and no response. 3) I installed Dekton, which I was told was indestructible. I dropped a small salad plate and the corner shipped. ****** said it's an easy fix but Modern Stoneworks (*****) is refusing to call me back. I am not expecting to have the fix for free but a simple return phone call would be courteous. I have also taken this up with ******, since they should know about their suppliers' customer service.I gave it 2 stars because the actual workers and job was good. The installers were clean, kind and responsible, for which they shouldn't be punished for disrespectful management.
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July 2023 by Francesca Marie
I used Modern Stoneworks for a kitchen and bathroom counter job in November 2022. There have been several issues along the way that built up to unacceptable service. 1) There was an issue with bad communication between the GC (Countertops, Kitchen and Floors, also in Austin) and Modern Stoneworks. They blamed each other for damage that was done to under cabinet lighting. I heldback the damage from that (around $600 was heldback on a $20k+ job) and, as a result, the company has been rude and unresponsive ever since. Moses, the manager, came to my house to look at the issue and gave great lip service about wanting the customer to be happy and doing the right thing. Since then, he hasn't followed-through on those comments. 2) A few months later, I noticed that they didn't calk all the way around my backsplash. I asked them to come back and fix, whenever they had time, but Moses told me that he was instructed by the GC to not to any more work for me and they give him too much work for him so his loyalty is to them. Not wanting to get into the issues again, I asked if he could simply give me the colour of the calk to match it since he said it probably wasn't a simple white. I have texted 3 times, left 3 message and no response. 3) I installed Dekton, which I was told was indestructible. I dropped a small salad plate and the corner shipped. Dekton said it's an easy fix but Modern Stoneworks (Moses) is refusing to call me back. I am not expecting to have the fix for free but a simple return phone call would be courteous. I have also taken this up with Dekton, since they should know about their suppliers' customer service.I gave it 2 stars because the actual workers and job was good. The installers were clean, kind and responsible, for which they shouldn't be punished for disrespectful management.
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July 2022 by Genevieve Garica
It so sad one one your employers came in to my stor to put gas he was using the company's card to ask him to verify it he got very upset he decided to destroy property inside.. License plates PZN-9499..I guess that how yall run your business...
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September 2021 by Grant Buchanan
The owner and his team do a great job. I have used them as my only solid surface team for 6 plus months now and highly recommend them. Quality installs, responsive team.
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August 2021 by Joe Ben Clark
Quick estimate and smooth install. Thanks a bunch!
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June 2021 by Claudia W.
Todd was amazingly helpful . We will order from and do business with this attractive company because of Todd-an employee who cares and will give you his undivided attention while there . I don't know what you pay him, but I he is invaluable . .
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March 2020 by John Paul Mckay
Highly recommend these guys!! We use them on all of our remodels when dealing with quartz or any other stone countertops! The prices are super competitive, the turn around times are awesome, and the customer service is amazing! Ask for Moises if you call! I can promise you he will do an amazing job getting you what you need!
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November 2019 by Debbie R.
I replaced my granite with lovely white quartz. Moises is wonderful and so are the installers and office staff- easy to work with and they did an excellent job. I am very satisfied with the results! I highly recommend Modern Stoneworks.
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February 2019 by Kris A.
I used Moises on several projects. The first two installations were perfect so I hired him a 3rd time. He worked hard to understand cooktop installation instructions, but the stove cutout was not straight, so the cooktop never sat correctly. His installers also did cutting with a circular saw inside the newly remodeled house and got dust everywhere. I had a small tabletop cut from a soapstone remnant they had in the yard and it was also not cut straight.
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February 2019 by Sasha D.
I've used Modern Stoneworks on three different projects now. Love working with Moises and his team. They're always up for the challenge and willing to work with me when I have a complicated detail that requires patience and attention to detail. They're also quick to respond on estimates and have a variety of countertop options to select from. They've become my go-to team for countertops, I highly recommend them.
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December 2018 by Joe Nader
Terrible company to deal with. I have called several times and spoke with the owner. Never got back with me. I called the office several times and spoke with his manager and kept giving me the run around and never got back to me. Really shame to have people in business that not willing to do their Job. Thank god I didn't hire them It would been a disaster dealing with these unprofessional people. I 'm happy with the other company that did a great job .
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July 2017 by Austin X.
Exactly what I needed!! Moises and his team were great. He worked with me to find a style within my budget, gave me upfront pricing with no hidden charges, and installed the counters as promised. I wish all my remodeling tasks were this easy!! I would absolutely recommend this company. We have a few rental properties in the area and I can say for sure that we will be back to Modern Stoneworks. Thanks again for the great service guys.
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December 2016 by Pat E.
I found a beautiful piece of granite at their yard. Moises and his guys cut an ornate custom design vanity top for me and did a wonderful job. Great customer service, very reasonable prices too. Highly recommend.
