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April 2023 by Freda Jackson
Cool store, The agent was nice & informative! I accomplished my visit!??
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March 2023 by Kimberly Williams
Good ???
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August 2022 by Regina Phillips
Helpful services good product... Plus good staff...
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December 2021 by Tammy Bland
These employees do Excellent jobs, and are very pleasant to speak with.
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April 2021 by Natalía Gómez
It's ok I like the customer service overall the phones are great
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February 2021 by randy blue
Very pleasant visit. The lady that assisted me was so nice. Very pleased with their staff and quick service. Thank you
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November 2020 by Natalie Gomez
It's ok I like the customer service overall the phones are great
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April 2020 by Caitlin K.
The last person who reviewed this retail store must have had a vastly different experience than I. I was sent into the store by AT&T to have my (paid for) iPhone XR unlocked. The two young gentlemen "working" in the store were wholly unhelpful. They told me they couldn't do anything but to "call Apple," though they had no direction as to phone number, department, etc. where I should could Apple. Was I supposed to pick one of their 135,000+ employees and just call? Furthermore, as I advised them, Apple's website support forum regarding unlocking a device to change carriers clearly states FOUR TIMES IN ALL CAPITAL LETTERS that moving a device from one carrier to another should be handled BY THE CARRIER. Perhaps this is unclear to those that work at T-Mobile. As if all of that wasn't enough, when I asked to use the store phone (as my phone was a useless brick at the moment) to call Apple, one of the employees snorted, "can't you just use your friend's phone?" And on top of that, their only other recommendation was to "just go back to the AT&T store and buy a new phone." Oh, sure. Let me just whip $1200 out of my pocket and go buy a new iPhone, because the one I have in perfect condition isn't good enough. I know you're probably reading this like, "how rude!" but that's not even the best part. I was at the store on Wednesday, April 8. You know, right in the middle of the COVID-19 pandemic shuttering most of the United States and causing nationwide precautions to implemented to keep people from transmitting the disease to each other. I will note, I was wearing a mask. Neither of the employees were, but that's not even the problem. The problem was that one of the employees openly stated to his coworker? God? Me? The room? that he had symptoms of COVID-19 including a cough and a fever/chills and made a joke about coming to work anyway. Your call, T-Mobile (or whoever owns this franchise), maybe you want potentially infectious people working with the elderly and immunocompromised, but that just seems bad for business. If they die, they won't have a T-Mobile plan in the afterlife.
