Buick at FRANK KENT COUNTRY

Most Recent Comments

• August 2023 by Larry B.
  I've tried Frank Kent a few times in the last 3-4 months. What a joke! What make an appointment? Does absolutely NO good! Service department is a joke. Employees are UN-FRIENDLY and aren't truthful. Brought my truck in today for an oil and fuel filter change and had a 12:30 appointment. I was here early. They took my truck and parked it outside kind of hiding it out of sight at 12:52 ( to make me think it was being worked on ) and I watched service writer sitting in it using his phone for another 2-3 minutes. Then I confronted him at 12:55 as to why it got moved outside. Response was uh we are fixing to get to it. I asked how long before it's ready at 1:20 because it was still sitting outside. Service writer said about 30-45 minutes hopefully!! WHAT A JOKE! Like my time isn't valuable!!! At 1:50 ( 1 hour and 20 minutes later ) my service writer comes and says oil change is done and it will be another 20 minutes to change fuel filter. I'd prefer to have GM Dealer handle my maintenance but wow.
• October 2022 by Jill C.
  Service is good. I'm so thankful for their ride service while my car is being worked on. however I did not enjoy hearing the employees using foul language while I was in the wait room today.
• April 2022 by Lou Ann M.
  We were traveling from Jackson, Mississippi to Austin, Texas on a Friday morning when we had car trouble in Corsicana. Fortunately we found Gina and the service department at Frank Kent Country. They diagnosed the problem, gave us a car for the weekend and promised they'd have our car ready when we returned Monday. I cannot say enough about how grateful we were to them. Our car was ready to roll when we got there Monday morning and when we left a cell phone in the loaner, they Immediately shipped it to us. These are great people who do great work!