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February 2024 by Rebecca Sepaugh
For a little store it was well stocked and helpful staff
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January 2024 by Raven W.
They sell products that are actually harmful to your furry friends; they keep their pets in small cages in poor condition and cannot tell you anything about them... im glad they got shut down
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November 2023 by Dee k
I went to visit the store October 16, 2023 in hopes to find some flea meds for my dog and cat. Before going to the counter for what i really needed i went to visit the animal room to find a worker lost in her phone taking selfies with one of the animals, it was cute of course just maybe focus on cleaning the pee by the front door lol? Once I went to the front after walking around the store with no help another girl “Elisa” was at a computer desk sitting on her phone completely ignoring me and my family. I’m not that quiet but anyone would be able to sense the presence of someone in front the counter? Anyways when I got her attention she never got up from her seat so i had no idea who I was talking to until she got up to grab a box for me. Didn’t seem like there is any adult super vision just a couple of irresponsible teens running the store. Pee on the floor, playing with animals? Like seriously lol?
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November 2023 by Carol Davenport
Great products and service. Excellent grooming services too!
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October 2023 by Joyce Painter
I was sold a “Tire track eel” here that would grow to 20”+ but it’s actually NOT. It is a Half banded spiny eel that will only grow 20cm. Now I have this very small eel for 10+ years instead of a large one.
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August 2023 by Victoria Roberts
Went in today hoping to fine bison horn again. We have purchased two of these over the last 2 or 3 years. We also bought a buffalo horn as well. Had a very rude red headed lady with curly short hair seem to get angry with us because we asked about this and then informed her that we did in fact buy HORNs from this store-not hoof. We left and spent almost $200. at another small pet store that had polite and helpful employees.
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July 2023 by Anna Ortegon
I am giving a two star review because the though staff is polite. They way they don’t gender small animals, the Guinea pigs and rabbits is cruel. I got my first two Guinea pigs from here and my girl was already pregnant because she was living with males in a “female” cage. I go by occasional to see how these small animals are and they had them mixed again claiming they were all males. I asked to verify they bunnies they had and there was one girl in a cage with 4 males. I told them they should separate but to let people know the females may already be pregnant because of this living situation. I need to go back to verify they were separated, but I hope the young employee listened to my advice.
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June 2023 by S Gerald
I'm giving a 5 because the employees are great. The manager Sandy was extremely helpful and empathetic. Now for the grooming I would give a 1. I dropped my furbaby at 10 am and checked in on my dog after 2 hours, the groomer wasn't there ,she had stepped out. My baby was in the store from 10 to 3 which is ridiculous. I just don't understand how grooming could take that long.
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May 2023 by Eliza Fasbender
Service is superb! So thankful to the staff that helped us during our crisis. They took excellent care of us and our fur babies.
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March 2023 by G. M.
This store is really nice. I went in on Tuesday to see what animals they had. The area where the animals are housed was clean. The manager of the store Sandy was feeding the guinea pigs and rabbits lettuce. I came back Saturday and walked out with 1 bunny and with 2 parakeets and all that was needed for my new family members. She has to be the sweetest person. She was very helpful. Will be going back.
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February 2023 by Samantha Elle
My mother made an appointment for her Yorkie for Monday. Groomer messaged my mom to let her know she has to cancel the appointment AGAIN. I feel like this groomer just doesn't want to work. This is the third time. From what I've seen on the reviews this is a habit of hers. My mother has decided to go elsewhere. Management you need to do better and hire better employees.
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February 2023 by Captain Toast
I tried to get my dogs groomed here countless times, but their groomer, Katie, kept canceling and would not return my calls! It's extremely frustrating to constantly deal with. The manager was apologetic and tried to work with me, but I refused. The store itself is wonderful, I get all my pets food and toys from them. I've never had this much of an issue, and it was quite shocking to say the least. I will continue shopping here but will look for a different groomer.
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February 2023 by Lizzy Elmore
I brought my dog in yesterday for a groom after the groomer kept canceling my appointment and rescheduling. My dogs cut was crooked and didn't smell like she was bathed. The customer service is great but this groomer is awful. They really need another groomer. Not going back.
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January 2023 by Brenda Medrano
Very unprofessional place after a long wait to get an appointment. Show up at the time and date of my appointment and the groomer is NOT AVAILABLE… the store phoned her but she decides she doesn’t want to come in and just changed appointment for another time! I was inconvenience and upset! Then to be told by the manager she would shave off $10 when I get my dog groomed…when they charge anywhere from $60-$80 for grooming.?
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January 2023 by Sea Barbie
Staff was not very helpful. 3 were standing behind the counter chatting as I walked in. I had to wait for them to finish before I could ask my question. They smiled as I was checking out. A friend of 1 of theirs walked in and I didn't think they were going to finish checking me out. I will not go back
