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September 2023 by Lindsay Hull
CoastLife is amazing! I have been with them for years. Pamela and Amanda used to be my go-to people but they have moved on. Patricia (financial service partner) is amazing! They are always quick to get me what I need and I wouldn’t bank anywhere else.
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September 2023 by Jo Ann Mendez
I just want to thank Tiffany at the 5th street location. She helped me close my dad accounts and had my money transferred to my account without any problem. I usually go to the Trojan Dr. location and they couldn't do what needed to be done. So thank you again Tiffany for your help.
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August 2023 by Caroline Kroeger
Why don’t ladies that work at credit union wear name tags?
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July 2023 by Briana Gonzalez
Patricia is amazing! Very helpful and prompt with her responses!! Very satisfied with her customer service!!
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December 2022 by Lisa Torres
Awesome customer service at this 5th street branch. Extremely nice employees! I just had to take a moment and say thank you.
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November 2022 by David Rivera
All of the Tellers are awesome and management is great 10 stars for these ladies...
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September 2022 by J J
The staff members were very professional and helpful. Thank you so much Coast life for helping me with my loan!!! Very much appreciated! ?
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September 2022 by Marion Vargas
I was wondering if the 24 call service is still unavailable.....and if yes why and for how much longer?It's a huge inconvenience, not knowing. The least that you all can do, is produce a pre recorded message.
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September 2022 by Nicholas Rodriguez
Very good service. Never had any problems.
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July 2022 by Rox U.B.
I have an extensive negative review to get into here. *deep breath* Last year, I updated my account name to reflect my marriage. I also had a credit card through them when it was Spohn FCU. I asked if they would send the update to the credit card company and they said I needed to contact them. Fine. I called the credit card company who said they needed to get it from the credit union. Okayyyy? Shortly after, I moved away.Fast forward a few months because life happens. Coastal Life says they are closing the credit card and I can either get a card from them to balance transfer or get a loan. They give me til April 30th. I get the card and initiate a balance transfer April 20something.I contact my old credit card company mid May and they still hadn't gotten the payoff. Long story short, the lovely employees at this credit union (formerly Spohn FCU) had the pay off check laying around and couldn't process the payment since it was now beyond April 30th and they didn't have access to that credit card anymore. Nobody contacted me. It just sat there. lol. Joy. Luckily, I spoke w/ someone at Coastal Life who tracked down the check & figured out a work-around. They payoff amount was deposited into my checking account at Coastal Life. I was told I could use that account when paying off the old credit card. Great! I do that.Now, its June 30th. I finally get my internet banking with Coastal Life (since my prior request from October was ignored...whatever). And I see that the payoff amount is still in my checking account! I call the old card and they say the payment was returned. Why? Because the card name doesn't match the name on the account! And why is that? Because the folks on 5th Street never updated the name on my f'ing card. This nightmare never ends.
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July 2021 by la tish a
i have been a member for over 20 years. disappointed doesn't begin to cover how i feel now. none of the original staff are there. there are no loan officers. staff that is there is rude & un helpful. trying to get someone on the phone is next to impossible. they will be losing me as a member
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April 2021 by Roxanne P
I was with this credit union over 23 years...I'd like to think I was a good and loyal customer. However, their communication is terrible, but they have no problem charging. 41cents to close my account. I would NOT recommend this bank. They are not open on wknds and close by 5pm. I'm still baffled by the .41 cent overdrawn charge, but...whatever, they got their money, but I won't recommend them.
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April 2021 by Monica Garcia
Very unhelpful staff. They do not know proper customer service and have no clue how to run a bank. They do NOT how to help customers in need. Sad after I've been with this bank when they wereSpohn, looks like I'll be moving else where.
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February 2021 by Cynthia Ocana Ruiz
Been with them since they were spohn federal credit union... always helpful,Courteous.
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December 2020 by Jennifer Hernandez
If I could give no stars I would. One of the tellers who wears glasses, bad set of highlights, and a sour face to match her sour attitude, is very rude and unprofessional. Would not recommend.
