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October 2023 by Veronica Y.
RUN from this CU..Rec'd alert from noreply@enfactnotificato…. The email indicated that the email would serve as an alert to fraud on the account specifically on her (XXXXXX) debit card ending in xxxx. We called the number on the email and after a lengthy hold, we were told that both of our ATM cards would be frozen with a fraud alert attached and that we needed to contact the CU the following morning because they could not provide additional details as they had no access to the account transactions. At that time, we started to review our online account and noticed several transactions that were not initiated by either of us. The first one was a $900 ATM withdrawal on 09/29/2023. The second set of transactions were a withdrawal of $1500 on 09/22/2023 and a deposit of $1500 on 09/22/23. The next morning, we went into the CU and were sent to a teller. We told the clerk at the door that this was a urgent matter and she said that the only employees available to help were the tellers. So, without a choice we were directed to a teller named Elude (last name unknown). We explain the entire situation hestarted to say we needed to call the Fraud Dept., I informed him that we had done so and that they had directed us to go into the CU. He then said all he could do was call the Fraud Dept., with us there and give them the information. He then called and talked to a Fraud Dept. rep. and submitted the claim for the $900. He said that the $1500 was not going to be included as it did not affect our balance. We told him that it definitely needed to be included as this was not initiated by either of us. He went on to provide the Fraud Dept rep information and said that we would receive a provisional credit (we never did) but rather on October 5,2023, I received a letter from the Fraud Dept., informing me that the claim was denied. On October 6, 2023, I called the Fraud Dept and a person by the name of Brian (unknown last name) answered I told that I needed to know why my claim was denied. He informed me that it was denied because according to the investigator, the activity was "normal and usual" activity for our account. I told him that this was not the case. I asked him to look at my account and that he would see that that account was strictly used to deposit money (it is a saving acct), withdrawals were never made and the card had never been used as a debit card, this is not normal activity. He then went on to say, "it could also be how the teller provided the information to the Fraud Dept. He said "the teller should have prompted you for other information" I then provided him with valuable information to plead my case. I told him about the fraud alert email, explained to him that this was definitely not normal activity, and asked him to review video footage. I told him that there was no mention of the $1500 activity in the claim denial letter. He went on to say he was a Sr. Analyst and would review my appeal, take all my information into consideration and would call me with a decision. Next day, my fiance (Veronica Zapata) received a voicemail from Brian informing her that our claim was denied again. On the same day, October 6, 2023, we went to the CU and spoke to Amber Bundick, (Member Advocate??). We spent 2.5hrs with her, during this conversation she added that a skimmer had been found at their branch ATM (Staples location, Corpus Christi, TX) but that by the time the security guardcalled the police the person left. She then told us that our account should have been closed and a new one should have been opened when we reported this information. While she was opening our acct., sheasked my fiance for her Drivers License and then she mentioned "that's strange that they denied your claims when we don't have either of your DLs on file since you opened your account online, what did theyuse to verify identity during the investigation?". During this visit, she called the Fraud Dept. on speaker phone only to be told we had already filed a claim and it had been denied and that we had appealed
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July 2023 by Jong Lee
Kristine is a great CSR!
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May 2023 by Isaiah Veliz
More thumbs down till that phone guy Chris gets off the phone! Bad service
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May 2023 by Aaliyah Pena
Not a good bank me and my boyfriend just signed up and we are already going to close the account
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May 2023 by Yvetth Gonzalez
I really LOVE this credit union. The app is so easy I can basically do everything myself. The tellers are super nice and very knowledgeable I have never had an issue.
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May 2023 by Siri L.
Best Customer service, best professionalism, high Cds interest rate. Kait V. have a very good knowledge of the job when asking for some questions. We did open 2 Savings accounts and 2 CDs accounts. We recommend this wondefull RBFCU Bank.
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April 2023 by Ariel Lynn
the best bank I’ve banked with for being a first time buyer the process was so quick and smooth and everyone was alot of help and I was able to get into the car I loved!
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January 2023 by KJ
They are always very helpful and nice
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January 2023 by Mr. Fix It
Real Big Fricking Credit Union
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December 2022 by Whitney Milton
You can never actually deal with a person. Went to an ATM to deposit cash, the ATM took my cash, locked my card and had to call support to even get my card back. They are telling me I *might* get my money back, depending on what the ATM actually counted. But even at that, it'll take 7-10 business days. And their customer service is TRASH for the ATM.
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September 2022 by cyn s
RBFCU stated that the Chex Systems was flagging my husband. After getting Chex systems report, there was no indication of a flag AND the Chex systems workers confirmed this for us when we followed up. We brought this up to employees at RBFCU South Staples, and they did not bother to try to find a solution for us. One worker asked the manager but they didnt know why he was getting flagged. So no flag by Chex systems and RBFCU still wouldnt accept him. Very disappointed. Your company utilizes Chex Systems it seems like to keep people down, even WITHOUT cause. This hurts a lot of INNOCENT people. Do better for your community.
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August 2022 by Vera Turruviate
Their only problem, customer service on line takes too long… at the moment I am waiting to be helped, been on hold now 45 min… ridiculous
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June 2022 by Whitney Gabbart
You can never actually deal with a person. Went to an ATM to deposit cash, the ATM took my cash, locked my card and had to call support to even get my card back. They are telling me I *might* get my money back, depending on what the ATM actually counted. But even at that, it'll take 7-10 business days. And their customer service is TRASH for the ATM.
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May 2022 by Forrest Wolfer
Very good place to go to, helpful nice , kind and clean. It's a good place to bank that cash up, and use the clean facilities. They also give out goodie bags, and have plentiful parking spaces, and many ways to deposit money via atms and personally to help you.
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April 2022 by Nikole Smith
I absolutely love RBFCU and have had a relationship with them for many years.... BUT went to this branch today, 1/8/2022, and had to stand outside waiting to be let in because they are only allowing ONE person in the lobby at a time!!!!! NOT HAPPY AT ALL!!!! We're two years into covid and with the variant that is going around now, any closures and especially making "valued" members stand outside waiting because you're only allowing ONE person in at a time is absolutely INSANE!!!! But hey, at least they didn't refuse to let me in since I wasn't wearing a mask - I guess there is that. ????????????