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September 2023 by Jay Martinez
No options for loan deferments due sickness like other lenders. Rbfcu advises to speak with their collection department once late or to take out a new line of credit to pay the loan versus a proactive approach. Horrible advice by RBFCU. Secondly, difficult to get anyone on the phone. If they cared about customer service, this wouldn’t be the case. I’ll just opt out of bad service and go elsewhere.
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August 2023 by Jong Lee
Kristine is a great CSR!
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April 2023 by Camilo Tristancho
The employees at this particular branch did not help at all, the lacked the knowledge needed to simply activate a new card. On top of that, I was being helped by a trainee, who didn’t get any support whatsoever from more experienced employees, the lady sitting next to her didn’t seem to want to help me even though there was nobody else there, 0 sense of urgency. Service was so bad I had to ask for my stuff and go to another branch, where they were able to help me. Terrible service at the Cimarron branch.
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December 2022 by Rudy Flores
Staff is amazing! Keep up the great work!
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August 2022 by Joseph & Jessica Thompson
As soon as you walk in, someone is there to great you smiling. If not, you hear, “Good morning! We’ll be with you in just a minute” in the distance. ???? That part is funny but I love it because they acknowledge that your there. Other banks or credit unions look at you like “Uggh! Another one!”. RBFCU is quick and explain everything where you can understand. I’ve had seizures from the military, so it kinda takes a bit to process something’s to understand. No matter if I ask the same question in 3 different ways, they will still answer 3 different ways! ???? So now, I have 6 accounts and refinancing 2 vehicles with RBFCU!
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May 2022 by Brent Townsend
Always friendly. Sweet staff. Easy to use. Very helpful. Highly recommend.
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June 2020 by CODE 47
For off right out the bat from the moment I walked into this bank I was treated with respect and care. Dora helped me out and went above and beyond and answered all of my questions and was very patient with me! If you need an account recommended you go to RBFCU and ask for Dora!
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June 2019 by Jasper Graham
By far the best credit union, always happy to help and very understanding. Approves loans for bad credit and good credit while giving everyone a amazing rate. I can't get enough if this place!
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June 2019 by Jason Suthern
They provide a stress free environment. I am able to deposit my pay check in the ATM and make another transaction to withdraw it all back out if needed. Deposits are my favorite too. Simply take a picture of the check and the review process can take up to an hour or two and I can start using funds right away. With busy life schedule it make it easy to walk into the lobby on Saturday because they are open til 4 p.m. I can't wait for more locations to open in Corpus Christi. You can't beat the friendly staff too.
