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May 2023 by Robert J
The customer service lady is awesome. She is friendly and very helpful. I've been with this branch for a long time and would recommend them as a great bank or credit union.
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May 2023 by Crystal Richardson
Very helpful and took immediate care of me.
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April 2023 by Tyler Mayhew
Worst bank ever, closed my account today
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March 2023 by Moistypancakes 69
This is the first day of transition to turning NavyArmy into Rally. I understand sometimes things don’t go as planned but I can’t even use my debit card at all, I can’t pull out cash or anything. I can’t pay my bills or anything that I need to take care of.
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December 2022 by Eloisa Segovia
Excellent customer service and great institution ???
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November 2022 by Maria L
Excellent customer service.Greeter is very friendly and knowledgeable.The greeter went out of her way to make my daughter happy.No wait time to speak with a representative to open up an account.
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October 2022 by Maria Lopez
Excellent customer service.Greeter is very friendly and knowledgeable.The greeter went out of her way to make my daughter happy.No wait time to speak with a representative to open up an account.
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September 2022 by Brandi G
They are always so sweet and welcoming!
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September 2022 by Toni Waid
It's a bank, I have had good experiences with them but a few problems too.
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August 2022 by Jo Ann Alaniz
No waiting line I was in and out
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July 2022 by Silvia Alaniz- Trevino
Staff are very friendly and knowledgeable, they greet their customers with a smile.
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April 2022 by Clay Phillips
Worst bank in the area. Period.
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January 2022 by Nikki Rios-Silva
I've been dealing with this bank for months now. This is the worst bank to deal with when it comes to POA affairs. I have turned in 2 POAs from my end and they're still having me fill out 4 other POA documents that is from the branch itself. First one sent was a "broad one" and the second one was thru my attorney for my dad. Now they're wanting a "Certification of Durable Power of Attorney by Agent, Agent's Confirmation of Power of Attorney and Agency" another " Agent's Confirmation of Power of Attorney and Agency". Ive been on the phone for hours now and every month have to call because the app doesnt work thru the app or can't access account online. Not only that I remember them scanning my ID and continuously saying they don't have my ID on file, I just rescaned my ID along with a written request. This is my 3rd time calling today and have been on the phone for over 30 minutes this time. And this rep says they don't have access to the email they sent me for these documents??? Yall need a different system cause it should not be this complicated for POA stuff. This is unacceptable as a business.
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January 2022 by CaseyLeeVolgs Blogs
How in hell do I sign in to my online account. Gives me 14 pages of benefit and options to open accounts but no where to sign in with account and password? ??
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November 2021 by Daniel Ellett
Amazing employees and customer service, outstanding experience with their tellers... every... single... time.The ATM is horribly outdated and repeatedly unable to dispense money, usually this happens MULTIPLE times on a MONTHLY BASIS. There are often times when it's inoperable for DAYS at a time and I end up paying extra service fees because I'm forced to go to a bank across the street that I don't have accounts with. It's gotten so repetitive and predictable that I'm seriously considering printing/carrying "WITHDRAWAL OUT OF ORDER" signs because there have been a lot of times I've had to wait through 3 or more in line ahead of me just to find out it's broken yet again... And I could save SO many people a bit of frustration just with some paper and tape. I'd have taken my multiple accounts elsewhere already, but their tellers have really left an impression with a few things they've went above and beyond with.
