-
December 2022 by Ali Alhadeed
Went there to pay a loan and got stuck about an hour due to some complications at my end, Perla was really helpful and patient. She helped us in a very professional manner with a wide smile and great attitude all the way.The success of any institute relies upon professional employees like her that's why I recommend doing business with them.
-
November 2022 by hunter scallan
Really helpful and i havent had any of the issues iv had with most banks in the past. Im happy to use them
-
March 2022 by Shane Turner
Terrible customer service in the past week. Been a member since it was called Telco credit union. Putting company checks on hold because it had racing team on it. The racing team is a Nascar race team worth millions and I got the run around from the Vice President and Sherry terrible customer service skills . Belinda and Mary at the spid branch are the only reason I stay there .
-
October 2021 by Marivel Felan
I have been with this institution since I was 16! I opened up an account when I got my first job! Since then I have had 2 car loans with them & a credit card thanks to Monica in the loan department she is seriously the best! I also had a great experience this morning with the manager Belinda! Great service is hard to come by these days so greatly appreciate it ❤️
-
October 2021 by Justice Wagner
Horrible establishment, dont waste your time money or credit score go to Navy Army they actually care about their members and help them. If i could give a -star i would have gave a -10 stars
-
May 2021 by Clarissa Rudd
I honestly consider all the tellers family here. I have ALWAYS received phenomenal service, and frankly, would never consider banking anywhere else!
-
May 2021 by Scotty Robbins
They are Awesome. Monica In the loan department is great. Everybody there is so friendly and helpful
-
February 2021 by Abel Abrego
Walked in and was greated by Jennifer. Ask what I needed help. I need a account with members first. She then assisted me and talked me through the process and explained all my options. Great communication skills and very understanding standing as well as patient. Answering all my questions before we even got to the paper work. Went over all my benefits of members first. Explained and help me set up my online accounts and app. If needing a bank account she be the person to go see.Thank you for being awesome.
-
October 2020 by Joyce Eltzroth
They don’t know what they’re doing!! I was waiting for my husbands credit card to be mailed to us and finally went to the bank and they said?? Oh we will make it now!! WTH...so it was never sent out to us!!
-
September 2020 by Denise Smith
During pandemic was able to make an appt to take care of business. Staff friendly and social distancing and mask utilized. Great service.
-
August 2020 by Anonymous
Unable to perform numerous basic actions when calling customer support which are not available online.-Send replacement debit card to specified address-Update contact information-failure to process gap insurance claim.Moving my money out and away; low interest rates aren't enough to compensate for poor service.
-
April 2020 by Charlene Parker
Every transaction has been a positive experience. Well treated always.
-
April 2020 by Carol Ann Rado
Quick friendly service and they know you personally.
-
March 2020 by elda manuel
I have bank with these people for years, but these last couple of months I had been on a bind due to losing a job so I had over-drafted my account for more to than a month, they ended up closing my account and that was ok but what was not ok was I paid off the remaining balance just after they had closeD my account, just to find out they still reported it to credit bureau saying that I still owe them only two days after I had paid it off. Rest assured I will be calling the main office and the credit bureau cause the report is false. Stay away from this bank
-
March 2020 by Anthony Buck Mann
very friendly and has helped me several times with amazing loans for auto purchases.