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September 2023 by Mia Anaya
I’ve been banking with them for a year or so now and it’s TERRIBLE, there’s always issues with my card not working, i have to update my card every few months, they NEVER answer the phones and everyone is so rude. Terrible customer service and terrible business
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March 2023 by Jose Gonzalez
I encountered a situation that led me to Mauricio Prinz he was very helpful and informative I highly recommend if anyone needs to get a loan or needs a new bank to come see the people at Gulf Coast Federal credit Union they go extra-mile for the common person
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February 2023 by Donnie Jones
I just moved back to Corpus Christi from Austin after being away for 40 years... I found my self needing to find a new banking institution to do business with... I saw the sign on crosstown Express for Gulf Coast saying they had been in CC for over 40+ years... A few days later driving down Staples street I saw a branch and stopped in... I inquired about opening an account and the Branch Manager took me in her office to see what all kinds of banking needs I had... She was patient to answer all my questions and to gave me my options.. She truly looked after my best interest.. This made it easy to want and feel at easy about becoming a member of this credit union... Thanks Grace G. For going above and beyond when helping me with opening my acct... Donnie J
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February 2023 by Richard Johnson
Mauricio prinz has been the best loan officer I have ever felt with he make me feel as if he work just for me he’s always catering to my needs with no problem if you ever need a loan or help ask for him you won’t be disappointed
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February 2023 by Andrea A
Whoever I just spoke to on the phone was extremely rude and hung up on me in the middle of me speaking! They claim they couldn’t reverse an overdraft fee for me for a charge of 2.99 that’s not even authorized on my account but literally took off 4 NSF fees for my boyfriend’s account…make it make sense. Needless to say I am not happy and told them I’d be closing my account and they did not care at all & their smirks came through over the phone with their responses. Just lost a memeber!
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December 2022 by Esther Crowell
I went to Gulf Coast Credit Union today to open a checking account to link to my Chime account. I was told that I needed to open a savings & checking account. It doesn't explain that on your website. Also, they told me that I needed $25 to open a checking account, which the website doesn't tell you that either. I will not recommend this place because your website is deceiving. I will not deal with a company that cannot be honest on their website.
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June 2022 by Terry Rodriguez
Mauricio Prinz from the Staples bank has been awesome, helped me with my truck loan as well my niece and nephew cars. He is always very friendly and ready to assist. He fought a dispute I had with the bank on something they took apond themselves to make a decision for me without my knowledge or approval. He went way and beyond and I so appreciate him very much he definitely has mine and my family business.has my and my family business
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June 2022 by cece alonzo
Mauricio Prinz definitely went above and beyond to help me purchase a vehicle. Always answered my calls or returned them as soon as he could but he is def dedicated to his job an to helping others. He made this experience fr me amazing. Thank you for all your hard work you are greatly appreciated! You are what makes Gulf Coast a great Branch!
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May 2022 by Gricelda Calzada
I would like to thank Mauricio Prinz for his professionalism and ease to work with when obtaining a vehicle loan. It was so quick and easy. I’ve never completed a car deal as smooth as I did with Mauricio. Thanks to him and Grace Grant for steering me in the right direction. Best customer service I’ve experienced yet!!
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March 2022 by Lily A Gonzalez
My recent loan experience with Mauricio Prinz has been a level of magnitude that I've never experienced! The time and professionalism he gives you is exceptional! I truly appreciate his honesty and help!
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November 2021 by Linda Falcon
I want to Thank Grace, Barbara and the whole Team at the Staples Branch for being there for me and for making Paying off my Car such a Quick and Easy Transaction. The Customer Service is beyond Exceptiona. I have been a Member for many years and am Grateful for there Service.
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November 2021 by John Olivares
I am writing this review to complain about the receipts I am still receiving from payments made on my car loan at Gulf Coast Credit Union. When we make payments in cash I wanna see the amount received by bank and the balance after. I don’t understand why they do that with xxxx’s. In place of the numbers on receipt. Why even give me a receipt if it’s not gonna show that information. Is it Top Secret. This is the only bank out of all we use that does this. I’ve talked with bankers before about this and was told problem would be resolved. Didn’t happen. I’ll be in the process now of trying to have one of my other banks take over loan so I won’t have this problem anymore.
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October 2021 by Misty Huerta
Absolutely amazing service had an unauthorized charge and they resolved it within hours.. we’ve been With them 4 years and wouldn’t have any other bank… thank y’all for being amazing and providing caring and excellent customer service and professionalism
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May 2021 by Mary Ellen Olivares
I just went and made car payment. No customer service skills what do ever. Not even a hello welcome. I didn’t even get a thank you either. Customer service skills what so ever and I can’t tell you a name cause I never got a welcome my name is..... all my receipt says is EAG. Which could be Emily again I guess since I have had a run in with her before she just to sour. If you don’t like your job maybe you should get another one. You are the face of your company and if I could change banks I would in a heartbeat, but I will let my husband know to look into it!!!! Have a great day and enjoy your Holiday❤️??❤️
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April 2021 by Miranda Richardson
Staci Curb was an amazing help and did everything she can to get us approved for an Auto Loan! She got us a better loan through Gulf Coast than at Dealership with a better APR Rate!!! We are on our way to pick up our brand NEW vehicle at the moment. Thank you Staci for getting us into a great loan.
