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January 2024 by Charlotte L.
Calvin was GREAT, i got done what I needed done quick and professionally. Thank you! If you're young and wanting to start an account with a credit union choose here!! Super nice, and easy process!
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December 2023 by Jessy Enrich
Casey was awesome very professional and sympathetic, I lost my son a few years ago due to covid and he was so sweet, like I said he was awesome, he is a big asset to your branch, God Bless Him Always ???
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December 2023 by Jared Garcia
Slow tellers. New office layout is horrible. Teller stations scattered throughout office lobby. Customer line always going out the front door.
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September 2023 by L A
I recently called Coastal teachers credit union on Saratoga . I left a message for a loan officer to ask a few questions. No one ever called me back . Today august 22nd I called again. The receptionist at the front answered and I asked if she was a loan officer. I selected option 3 to speak with a loan officer. She stated she was not a loan officer and offered to transfer me . Well it was very obvious the loan officer didn’t have time to speak with me . She continued to put me on hold and ask the loan officer the questions I had and was going back and forth between the loan officer and myself .She obviously didn’t have anyone in her office and if she did then that would be two unprofessional ways to manage clients . This is very disappointing . I have an account with them and constantly watch their add on TV . The add is painting a completely different picture from the experience I had . And the way things were handled today .
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September 2023 by hil ojuarez
I’ve banked with this bank for over 15 years and I’m done with this bank. I called because I had several overdrafts that was an error due to a hold on money for no reason. I called and was connected with a third party and told they would get back to me in 24 hrs. So I went in person to fix the problem only for them to tell me we can only reimburse one over draft fee even though I had the money in my account. Outdated bank with outdated app . Bye coastallife
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July 2023 by April Cantu
I very seldom write reviews, but I figured this young lady was definitely worth the honorable mention. Her name was Sameerah. Right away we were greeted with the most welcoming smile and even the customer service to match. She was courteous & knowledgeable, answering every question we had. She has such a beautiful disposition. We need more people in the world like her - who are willing to not just help but go above and beyond. Thank you again, Sameerah!
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July 2023 by Juan Montemayor
I finished paying off my car I was told they couldn't find my title. They blamed it on the construction. They gave me a letter to take to the dmv so I can get a duplicate title told me it was going to be 2 bucks so I go and I am told I have to pay the processing fee the application fee that were not two dollars I call them they get my information and tell me they will get back to me they never did I go back to the bank. There they said sorry if I gave you bad information but we can't do anything and no refund on that glad I don't have anymore accounts with them.
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May 2023 by Esther Crowell
I walked into a Coast Life CU to open up an account with my check. I was told that I needed $50 to open a checking account & there would be a 7-day hold on my check. It would be nice if you guys posted this on your website. I wasted a trip there for nothing. Since you can't be honest about your practices, I won't bother banking with you guys.
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April 2023 by emmy turcotte
I came in with my grandmother to open a checking account. We first walked in and met delightful people who greeted us kindly, and then we met Lisa who was just so kind and sweet. I was very happy and pleased with the service!!
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April 2023 by whipandnaenaequeen
I had a really good experience there, Lisa Zapata helped me out a lot on making a bank account there and really guided me into how it works, very calm experience and quick service, and i got my gift card, i recommend to anyone looking for a good helpful bank
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April 2023 by Jsacs G
When I came in needing assistance Lisa Zapata really helped us out. Not only that she was kind, fast, and efficient!
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April 2023 by Ashley Salinas
CALVIN has always been so attentive, responds quickly to my needs and has always wow'd us with his exceptional service!! Truly can say he is my banker!!
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March 2023 by karla
I had a really good experience there, Lisa Zapata helped me out a lot on making a bank account there and really guided me into how it works, very calm experience and quick service, and i got my gift card, i recommend to anyone looking for a good helpful bank
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March 2023 by Jacob Villalobos
Amy Martínez at the Portland branch, was so much help!! Answered all my questions and more! I recommend CoastLife Credit Union!!
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March 2023 by Leslie Steinberg
Calvin at the Saratoga Branch is always available to assist me with any of my banking needs. He goes above and beyond in his job and is always fun and upbeat. I really wish there were more Calvins in this world!
