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January 2024 by Rosvel Salinas
They don't open on Saturday, so I have to take job hours to visit. Any bank that doesn't open on Saturday or after 5 is a 1 star bank.
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October 2023 by Brent Townsend
Horrible customer service. Waited in line, in the lobby, BY MYSELF, for 10 minutes with 3 people behind the counter before anyone even acknowledged my existence. I needed a bank, but it sure won't be this one !!!
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August 2023 by Darío Rodríguez
They change very quickly of staff, sometimes they are very good, other times not so much. They mostly speak Spanish so it is greatly appreciated.
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April 2023 by Abs
As always, super slow service. Horrible wait times inside and drive thru
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August 2022 by Armando Oropez
They have money there.
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December 2021 by rodney davis
Horrible customer service and the are in technology dark ages. They Can’t fax or email anything. Can’t help get online. Literally lied to us and keep getting different answers to important questions. Will never use them again.
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November 2021 by rebecca tiller
Burn your money before you put it in PNC.
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October 2021 by Elida Gonzalez
The worst experience by far. Was in the drive thru for over 30 min and still wasn't able to complete my transaction. Closing my account with them as soon as I have enough time to sit there another hour. Would not recommend!
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October 2021 by Scarlett Cloud
Nice service, very easy to open an account, nice and clean .
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July 2021 by Arturo Villarreal
This bank is a joke charging insufficient fund fees for an account that should not even have that option. My account info was used to pay someone 130 dollars despite me not having authorized that transaction. They then tell me they have to charge me 32 dollars to block that company from trying to charge my account again. My account was at 7 dollars before a trip out of town which I took most the money out to have cash on me so my card would not be blocked while in another state and come back to a -350 dollar balance. and they refused to help me with my issue. Do yourself a favor and go to a real bank.
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July 2021 by iPrint Shop and More
BBVA debit card machines are like McDonald’s ice cream machine….never works. Employee that helped me was just on her phone and worked with no urgency to help me….just took her time and no manners.
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June 2021 by Camble Andrade
I had a terrible experience at ayers location. I wanted to open a checking account the gentleman was so annoying he went on and on about BS I could feel myself losing my temper. When I left that location I was annoyed and in a very bad mood. This experience happened a few years ago. The reason I bring it now is because I'm here in corpus looking for a compass bank and it brought up what a terrible experience I had.
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April 2021 by Brad Shropshire
The worst experience trying to obtain a debit card. I opened my account March 26th, and to this day I still do not have a debit card to access my accounts because someone dropped the ball when opening my account.
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March 2021 by Araceli Valdez
I never have problems , the service is fast and accurate. Very pleasant people work here always willing to help. When my debt card was stolen . the bank return majority of the money that was stolen from me . I was able to pay my bills . I work from paycheck to pay check to pay my bills . And when someone takes from me the little that I have I cant pay my bills. I thank God for this bank because they were able to help me out . God Bless you!!!
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March 2021 by monique sanchez
Terrible service inside, and that drive thru, don't even get me started... One should not have to spend an hour in a drive thru with 3 lanes open, 3 employees, and only five cars, while they chit chat holding my change for five minutes, after it took twenty minutes to process my deposit... Managment, employees, are all equally rude. Worst branch ever...
