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November 2023 by Annette Wade
My Genesis G70 was severely damaged back in May when they were repaving the highway towards Fort Hood. Nearly every part of my car had rock damage, windshield had to be replaced, several other parts had to be ordered, new paint etc. It was a big job. I couldn’t be happier with the customer service, communication, and the quality of Gerber’s work. They had my car for a little over a month, again BIG job, and I got phones calls every single Tuesday and Thursday without fail with progress updates.Thank you so much for your calls and kindness. Im so sorry I can’t remember your name! But thank you. My car looks absolutely beautiful and like the day I bought her brand new. Thank you so much Gerber. Will definitely recommend.Services: Painting
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August 2023 by Carolyn “Unomeasc” H
Awesome work and team.. They have worked on my Scion XD 2 different times and if I need it again I will be back. They do great work and in a timely manner. Thank you for your awesome work and kindness ?Service: Body & Trim
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June 2023 by Roy
I tried to use this place but they left me hanging on an estimate then called me when I left a NOT so good review after 2 days saying the email they had was wrong, so I gave them the corrected emailand was told I would have the estimate in a couple minutes and that was a couple days ago now? Here my question? these people called me when I left a not so good review but they can’t call me or text me with the estimate? Just terrible customer service in my book. No Thanks.
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April 2023 by CDNK
I am so glad I read the reviews and used this gerber collision. Without a doubt the best experience. Everyone is so great and friendly. They treat you like family. I got to work with Felipe. He was the best and always called me to give me updates on the status of the car and what they had left to work on. The receptionists were so kind and friendly and were so easy to schedule an appointment with. To the mechanics that fixed my car. Thank you so much for all the hours you put in to fix my car. It look amazing and even better than when I first bought the car! I pray I never have another accident but if I do ill always use your location! Thank you again!Services: Body & Trim
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April 2023 by Cecilia Aranda
I am so glad I read the reviews and used this gerber collision. Without a doubt the best experience. Everyone is so great and friendly. They treat you like family. I got to work with Felipe. He was the best and always called me to give me updates on the status of the car and what they had left to work on. The receptionists were so kind and friendly and were so easy to schedule an appointment with. To the mechanics that fixed my car. Thank you so much for all the hours you put in to fix my car. It look amazing and even better than when I first bought the car! I pray I never have another accident but if I do ill always use your location! Thank you again!Services: Painting
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March 2023 by Debbie Hernandez
I'm not happy with this place at all.. my insurance made a stall of a week but they have had my truck since February 5th and got the call today 3/14 that it was going to the paint booth so maybe Thursday I'll get an update or maybe get my truck back.... I've been told my truck was almost done a couple times .only to have an excuse that . The tech got sick, the tech didn't repair the door or the repair failed so it had to get repaired again and go back to paint. The new tech was supposed to repair over weekend and Mondays get to paint but it's Tuesday and Wednesday it may go to paint booth.. I've never gotten contacted by the manager to explain anything... I won't recommend this place and I don't care where I have to go to. I won't come back .. we shall see how the work is. I hope they don't call me Thursday to tell me it has to go to alignment.. but it won't surprise me now...Services: Painting
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February 2023 by Annette P
Excellent service! Thank you for doing your best to get my car back to me in time for my scheduled trip. You were all great, especially the young lady at the front desk.
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November 2022 by Cindy C
PHILLIPPE AND ASHLEY were so courteous and helpful. PHILLIPPE gave me a Very reasonable estimate on the damage to my car! Thank you Gerber Collision ???Service: Body & Trim
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November 2022 by John Pelletier
Got us in quicker than we thought and fixed our car in 4 days. Great service and our car looks great. Thank you.
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July 2022 by Steve F.
When I come into a place of business for an estimate, I don't expect to be met with sarcasm and with the assumption that I should know that you're backed up a week just to get a estimate. Good thing is that I left and got another estimate from a neighboring business within minutes. Also, your parking situation is beyond ridiculous. How do you have a full parking lot with only one customer inside? There is no place to turn around, so you have to turn around by backing up onto the busy one way major highway. I'll be sharing my bad five minute experience with everyone I know.
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June 2022 by Jennifer Thomas
First and foremost this place felt like family. Very honest, very clear on every step to get my suv back on the road. Ashley, Ace and Mr. Felipe were amazing to work with, very knowledgeable in their career choice. I felt 100% safe driving my vehicle after picking it up. All questions were answered with confidence. Thank you so much for giving back my car in a timely manner and excellent job on cleaning my vehicle. I will always refer Gerber collision Copperas Cove hands down.Services: Body & Trim
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June 2022 by Tommy Quinton
Had to get some cosmetic work done do to a truck backing into me back in March. Just got it back today and she looks new very very good work. Was a little disappointed it took 2 months but know I now why they don’t rush there work they take the time to do it right and make sure it looks great. DAMN GOOD WORK!!!!! And the staff there is amazing the gentleman that handled my car was top notch, always let me know was going on. And the day it was finished I got there at closing time and they waited tell hot there to pick her up. I must say there is nothing bad I can say about this place. And I have the proof sitting in the driveway looking brand new like nothing happened.Service: Body & Trim
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June 2022 by JUSTIN
Staff is nice, facility is very clean. However….. they can’t seem to stay on top of their parts. Causing what should have been a 4 day repair to move into the 23 days and counting mark. I will update if I ever get my vehicle back from them. Update, the general manager called me today, and he had personally found the part they needed for my truck. And assured me that it will be ready tomorrow.
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May 2022 by Shanese Gibson-Sparks
It was an unfortunate accident that brought me to them but I must say it was such a pleasure in working with them. Everyone I interacted with were so incredibly wonderful. From the young lady at the front desk who checked me in, to the text and phone call updates, to the wonderful surprise they blessed me with upon pickup. I am so very grateful and thankful that such a genuine, people/customer oriented business like this still exist! I highly recommend them!
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May 2022 by Leah Elmore
I must say. I am truly impressed. The work was done with precision and the paint job left me speechless, but what really blew me away was the customer service and notification of the status of my vehicle. In a time where everyone seems so busy to get an actual human to call and not just text to me is priceless. It did take a while as they were booked and busy but well worth the wait. Thank You Gerber Collision and glassServices: Body & Trim
