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January 2024 by Nitish Singh
Poor customer service. Total lack of regard for customers time. Waiting for 20mins with absolutely no other customer in the bank. The manager is busy in a meeting and can’t step out of it to assist.
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December 2023 by Jai V
Fed up with wells fargo. I booked an appointment to open an account at Irving MacArthur branch. I was 10 min because i missed an exit. They refused to help because i am late. Next time i booked an appointment at Coppel branch. I came 15 mins, i waited for 45 mins no one is helping here. I realized my mistake to open an account with wells fargo. Lets move a bank with customer service
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December 2023 by Andrea
I had a great experience at this Wells Fargo all because of Martin’s superb customer service. Not only was he helpful, he was informative and able to tell me about special features on the Wells Fargo app! I was surprised seeing this location has less than 4 stars, however people who had negative experiences must’ve been helped by someone other than Martin!
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December 2023 by Amy Lopez
Update: drove 5 minutes down the road to Towne center and Denton tap. I was in the building less than 2 minutes and they(Phillip) was able to help me out. Even though in was 20 minutes till closing. Do your self a favor avoid 3040 location.From 340 location .The 3 times I have been here, sad experience. First time, atms were not working. Second time , one teller and a line full of people. Today, I needed to change something on my account. Waited a while, I know as a walking... Should have not expected greatness. But at least an acknowledgment... A "no we cannot see you today" But no, sat in the lobby for a while. Just listening to the people calling other customers apologizing for bad reviews and how they/company could make the situation better. So here's my bad review. Since that's the only way you can get an acknowledgment at this location. I've gone to other locations and never had any issues.
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November 2023 by austin short
This place has gone down hill so bad. They can't keep employees at all. Which I would really like to form a bind with someone that is handling all of my money. It's hard to trust new people every other month.
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August 2023 by Melody Rose
Thank you Phillip for helping me and my friend with a notary
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June 2023 by Roxanne Boudrot
Tried to do a wire transfer. Wells Fargo was on the phone with the bank it was going to. The bankers talked. The wire was sent but it did not go through (not that I was notified). Wells Fargo will not give me my $30 fee back, because apparently it's not their fault if their bankers don't know how to send a wire. On top of that I had to drive to 2 different Wells Fargo to get an appointment. What a waste of time and a waste of trust. Would expect a lot more from a big bank like Wells Fargo.
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May 2023 by Kyra McCoy
THEY WILL HAVE YOU WAIT AND WAIT… nobody services you. They have BAD customer service. I had an appointment and they let someone in front of me. They are short on staff or something because there is only ONE banker. This is ridiculous!
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May 2023 by Rashi Chopra
Pathetic service . I understand there can be delays but even after waiting for an hour and being patient , you are not helped with something that just takes 5 minutes, it’s just not acceptable.
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May 2023 by Jessica MacKinnon
I should have read the reviews here before I came. The teller was very rude and I felt like my being there was a terrible inconvenience. I overheard her conversation with the banker, who was equally rude, so they're not just rude to their customers, they're rude to each other, too.
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February 2023 by Kasim Sohail
Not ones or twice but always this Wells Fargo coppell branch should win worst customer.
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February 2023 by Justin Dohman
Avoid this location at all costs. I ha e nothing but issues every single time I try to bank here. Numerous times they have not had the staff to allow overrides to take money out or even deposit checks. They have put money into the wrong account and have wasted way to much of my time. I have tried to be patient with branch but they are complelty incompetent and the only reason they get 1 star is because 0 is not a option.
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February 2023 by Ravinder Jakhu
Worst customer service by teller , I went to deposit check and the teller lady told me that she can’t deposit check because her manager is not here , next day the same story , I went to other branch in Irving , they deposited immediately without any manger approval.
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December 2022 by Jesse Simon
Worst bank never staffed and customer service is the worse
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September 2022 by L G
I have been a Wells Fargo customer for many years doing business in several out-of-state locations. However, I have avoided the Texas Coppell branch due to its poor customer service. Unfortunately, I had a need today to follow-up on an application I made on line. The bank was empty. The teller, who was immediately joined by the drive-in teller, seemed bothered with my questions. As I turned by back to walk out of the bank, I heard both women laughing at me. This is completely unacceptable! Manager(s), Please don't bother to reply to this message, which undoubtedly, would be the same canned response given to your many unsatisfied customers. I urge you to send those tellers back to customer service training as it is obvious the women did not learn anything the first time. I gave one star because there is nothing lower.
