August 2017 by Manda C.
This location is extremely convenient from both 121 and Beltline and since it's near the Sandy Lake and North Denton Tap intersection, it's convenient to most places in Coppell, Grapevine and Flower Mound. In regards to location, you can't get much better than this. I do not use this location for personal banking, this is the current bank we are using for our deposits at work. Another thing they have going for them is they have a drive thru. The last two banks we were using either destroyed and removed their drive thru or had construction blocking it. It's nice to have that convenience, as well as the night drop. Self service in those ways is quite convenient but when we need to collect deposit slips or get change, we have to go inside and it's just a gamble as to what you will get. Sometimes they are well staffed and we beat the line and everything goes smoothly. However, over the last couple of months, the problem visits seem to occur more often than not. Often they only have one teller working and this is during peak times, always between 10am and 2pm. That's just terrible staffing considering how many businesses are going in here each and every day. I understand payroll constraints and having trained staff available, but it happens way too often. During these times you will be in line longer than a lunch break, so be warned. It has also happened several times where the deposit slips are in the bag when it's returned, but not the change order. This is fine when it's caught and pointed out, though it doesn't inspire confidence. However, there have been two instances where an employee returned without it and when we call up to the bank, we have to wait for them to count down and confirm they are over on cash, before we can retrieve this. This can really slow down both our business and the bank, so it would be nice if they were more careful and better staffed to prevent either issue from happening. I should be able to send someone on a bank errand when I can't go and prioritize my time as needed at work. They know who we are, yet I can't count on everything to go smoothly, that causes undue stress. I also find it disconcerting that it continues to happen, despite myself or another member of my team pointing out they are getting in the habit of leaving it out. When things are going well, it's at least 4 stars, 5 with the convenience of the location, but when things are bad, they are bad and more like 2 stars. It averages out, but I recommend you not exiting the line until you check everything very carefully. Returning to fix a mistake may not be a big deal when a place runs like a well oiled machine, but here it might take half your day.
