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May 2024 by Roy Lin
I have visited the store to ask assistance for international plan because I will travel to the other country. The guy was informed me just dial to do online to make but he still help me to make it.
He got my trust to authorize him to add but he also change my original 5G plan till finished I just realized my plan was change without my agreement. It’s not acceptable due to lots service/perk I do not need and he let my Apple Music start to pay under Apple One as $10 extra charge.
Maybe I meet the worst service in this store and not like before. not recommend to have a service provider here.
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April 2024 by Josh Burger
I didnt get the guys name that helped me, but he needs a raise.
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March 2024 by Darlene Cain
Fabulous service
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February 2024 by Adil Sheikh
James is the man! Very knowledgeable, friendly and honest. I'll Definitely be back.
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November 2023 by Michael Carder
This visit greatPrevious visit terrible
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October 2023 by Bam Mab
Sales rep failure to adhere to customers desires ruins experience and gift.I went in with my wife so she could buy herself a present, a new Apple Watch Ultra2, with her first salary bonus. Salesmen was told we would be paying full price. Clearly stated we were not interested in a payment agreement, and we would be trading in her current watch at the same time. We swiped our card, signed for the receipt and went home to set it up. Upon looking at our Verizon account to download our receipt, I find I have no receipt, I have a device payment agreement on my account fore $185 from a"authorized retailer" (not a Verizon corporate store) , and a charge for $713 on my credit card.I know what the salesmen did. He meant well, and in the long run it makes zero difference on the final costs. However, by manipulating the transaction into including a device payment agreement, he created the perception of my wife incurring another debt / installment / credit card balance. This completely ruined the shopping experience, and her excitement at finally being able to buy a present like this outright.
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September 2023 by Dru W.
Not sure why or who is the store manager here . There's no structure . Employees do and say whatever they feel is clever . Put me on a waiting list then put people in front of me . If you want to keep clients you'll send a regional manager to this location and figure out why they aren't following policy .
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September 2023 by Randy Wentworth
Excellent service from DJ! He’s extremely great to work with, friendly, very knowledgeable and capable. Couldn’t have been a better experience.
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August 2023 by Kyungho Kim
Great staff.
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August 2023 by AL R
The employee who assisted me in store today was very professional, very helpful—and bless him for putting my screen protector on perfectly.
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July 2023 by Susan Gerber
Markel was great!
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July 2023 by MIGUEL DOMINGUEZ
Best people
Good service
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July 2023 by Mara Van Wormer
The young lady that helped us was exceptionally nice!
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July 2023 by Steve T
Associate was very helpful
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July 2023 by Kailey R.
Avoid this location at all costs. They repeatedly lied to me and tried to up-sell me without my knowledge. They wrap additional costs in by saying you are paying "taxes and fees" when really they are going to charge you for device accessories and a set up charge. They told me I had to $200+ until I finally got them to cut the crap and I walked out paying $90. Absolutely disgusting service.
