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August 2024 by Jack Dieckhoner
Mail that should've been delivered to local post office in Oak Cliff has been sitting at the Coppell facility for 6 days. Signed up for Informed Delivery and shows 20 pieces of mail have been received but nothing has been sent to local office. Called local post office and spoke with manager and post man for my street. They haven't had any mail for my address for 6 days. Why is it taking so long to transfer mail from the Processing Facility to the local post office branch. Tried calling for information but no one ever answers the phone. Horrible service.
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August 2024 by All American
It's not just this location pretty much every location I've been to throughout country has sorry employees...
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July 2024 by Zz Zz
Lost my package, phone number doesnt work. They need to shut this place down
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July 2024 by Collin Goggins
You will have an issue with the trainers here go to your home post office and ask to sign up for unionization and union will investigate the trainers that act like children
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June 2024 by Rom G
Worst experience ever!
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April 2024 by Kohner Morgan
Like many of the other reviews, something is off at this location. Mailed my tax return from Grapevine via certified mail 3 weeks ago, but the tracking still says it's in-transit at the Coppell DC. I know that isn't the case because the check I mailed was cashed by the IRS two weeks ago.
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April 2024 by ANDECEMBER [OFFICIAL]
Can't even get a hold of anyone
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March 2024 by Susan Heuchert
Horrible customer service and English is a second language to all the staff. I avoid this location at all costs
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January 2024 by Raul Zarate
I was talking all day and no one answered, I left my phone number so they could call me back and nothing, the service was terrible, I don't recommend it at all, very bad, that's why I'm leaving just one star
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December 2023 by Caelyn Gaddy
never answered their phone. drove out of my way to the facility. horrible customer service.
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December 2023 by Scott P
Not one single positive review. And I fully and strongly believe that there will never be one. I've seen this comment many times on here, and it's absolutely true, it is completely impossible to get anyone to answer the phone there, ever. Every once in awhile, it gives you an option to leave a message. I've been trying to return a phone call from a certain individual there for a week now. I leave messages, and she did call me back one time. But both calls were very early in the morning. When I'm showering and getting ready for work. But when you miss that call, you are then out of luck. No way to contact them back. I've had extreme issues getting very important mail for over a month now after a move , and have paid an additional 70.00 to get my mail forwarded for an extended time. But still, no forwarding. Nobody at the local post office, the Coppell office, or even the national number, shows even the slightest level of concern. And they actually get upset when you even try to talk to them. The fact that they work for us, and get paid by us, seems to have been completely lost to them. Such a low pressure job, with no chance of being fired, and lifetime pensions and benefits. And they act like it's the worst job in the world. Maybe let's try giving some of these immigrants their jobs. Maybe that would resolve two issues at once. I'm willing to bet that people who aren't used to being so entitled, might actually appreciate the job and actually put some effort into it. The overall attitude at the postal service is obviously quite toxic. Something radical needs to be done to shake things up a bit. Get those people to actually start taking their jobs seriously for once.
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August 2023 by Alvin Peoples
Very rude darkskin lady at desk
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August 2023 by Joe Kensel
Terrible phone systems. No operators.
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August 2023 by Claudia Hinojosa
Horrible service
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August 2023 by Emily VanSteemburg
Where’s the zero stars option? I’ve had a certified mail sent to me that left this place on the 19th and it still says it’s in transit. It should not take almost a week and half to get from here to my location which is about 45 minutes away.
