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June 2024 by Michael Lawler
My family and I had a good experience at Urban Air overall today. We came because it was a late Christmas gift from our grandparents. There were new attractions that added more fun to a traditional trampoline park. Staff and other visitors were friendly, and we had a great time for a couple of hours. There was one standout that kept this from being a five-star review, however. The employee Benjamin seemed annoyed and uncaring at times, wearing an Airpod the whole time he was on duty. He was catering to a group of young, snobby teens who had made friends with him. He allowed them to ride on the skyride for half an hour, despite my polite asking for myself and two younger siblings to have a turn. The teens were rude to us, and Benjamin claimed he had to stay with them so they were supervised. When we finally did get a turn, he had an angry look in his eye with me. Thankfully it did not ruin the whole experience, it only tainted it. Thank you Urban Air!
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June 2024 by Charlene Lovato
Cleaner than some other locations I've been to but there are a lot of teenagers that harass the smaller children
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June 2024 by Richa Calhoun
I was helped by Kari ant the counter. She was very patient and kind with my million questions.
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May 2024 by heather abel
Urban Air did a great job for our Girl Scout end of year party. Taylor was an excellent party host!
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May 2024 by Ashley Jester
I took my large group of students to Urban Air Coppell and it was phenomenal. The staff communicated clearly and well. They were patient and understanding and kind. They answered every question I had and made booking my appointment so easy. When we arrived to play, they were completely ready for us. The staff were friendly and helpful and vigilant. We were never neglected. They were kind to my kids. Honestly, this was an amazing experience and I completely recommend going here if you are looking for a fun and safe place for a party or field trip. Thank you!!
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May 2024 by Lindsey Pinch
I recently co-hosted a 7th birthday party for my son and his best friend. They had the best time and our party host, Dakota, was an actual angel. He was extremely attentive and so incredibly helpful. From checking in our guests, coordinating announcements and serving food/desserts - he was the best. I know that is the “role” of the party host, but he truly went above and beyond. Thank you Dakota!
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May 2024 by Erik Johnson
This place is unorganized. Tried to get nachos at the food court and the kids working behind the counter said sorry we only have popcorn or pizza. Then why have a menu with a dozen things. This place sucks for snack. I just payed 40 bucks. A peace for 2 kids to play here for several hours. I would have brought my own food in but the sign at the front said no outside food.Sooo. I can't get inside food either.
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May 2024 by Audrey Meza
The staff is great here, kind and always helpful. The only reason I did not give five stars is because the mats are super gross. They really need a good cleaning.We got a little spoiled with how clean Ground Control is.
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May 2024 by Bera Velasquez
Super entertaining for children and teenagers.
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May 2024 by Ashley Alvarez
For the autistic community...Our family has had great interactions with the staff at the Coppell location twice now. I don't know if they specifically do sensitivity training for special needs kids regardless, I was surprised (usually having tense interactions with staff regarding my daughter being on the spectrum) that the young staff was very kind and patient with her. One young man asked if she was autistic, which put me on guard, but then proceeded to tell me that the area she was in was prone to injuries and where it was the safest for her to play. Not that she wasn't allowed in that area but he was genuinely caring. Another young man noticed she was non-verbal and took extra care to help guide her in the rock climbing area. Overall, I think most parents from the autistic community will agree taking our kids to any of these fun centers comes with an added layer of anxiety both for how our kids will be and also the sensitivity of the staff. So thank you for being kind.
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April 2024 by Josh Logan
We love this place so much we bought memberships for our kids. We visit every 1-2 weeks. Clean, safe and the staff is friendly. Great for birthdays!! We’ve been to a few birthdays here so far. Highly recommend!!
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April 2024 by P G
If you want your child to endure targeted gender-race based physical attacks and be subjected to a complete lack of safety measures, then Urban Air Trampoline Park in Coppell is the perfect destination for you. Our recent experience hosting a birthday party there on 03/23 was nothing short of a nightmare.The dodgeball arena, devoid of any semblance of safety staff, became a battleground where our girls were relentlessly targeted and pummeled by rowdy individuals. As they ran to us in tears, seeking refuge from the chaos, the Urban Air staff's response was not only belated but utterly ineffectual. Instead of swiftly addressing the situation, they stood by passively, offering no assistance or reassurance.To add insult to injury, we were confronted by an aggressive parent who demanded we leave, while the staff looked on, seemingly amused by the spectacle. This blatant disregard for our safety and well-being is simply unacceptable.And let's not forget about Cody, their so-called Manager, whose incompetence knows no bounds. Despite being the supposed authority figure, he proved to be utterly useless in rectifying the situation or even offering a modicum of support. On the contrary, he threateningly said that he will "throw everyone out".In light of these egregious failings, I strongly advise against utilizing this facility. It is abundantly clear that Urban Air Trampoline Park in Coppell prioritizes profit over the safety and comfort of its patrons, particularly its young guests. Save yourself the headache and potential danger and seek entertainment elsewhere.
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April 2024 by Soumya Raghav
Urban Air Trampoline Park in Coppell is a prime example of incompetence and disorganization at its finest. From the moment we booked our party, it was evident that there was a glaring disconnect between this location and the individuals responsible for party coordination.Despite making commitments during the booking process, it quickly became apparent that this location had no intention of honoring them. For instance, we had ordered 7 pizzas for our event, and confirmed by the Corporate Office staff that we can place additional orders at the location if required. Upon arrival we were told that they could not add any more. It took an absurd amount of back-and-forth just to secure 7 pizzas, leaving us stressed and flustered right before our guests were set to arrive. This level of unprofessionalism is simply inexcusable. Total lack of co-ordination between the staff at the Coppell location and their Corporate office staff who gives a call to confirm the pizza orders.But the grievances didn't stop there. Despite completing the online waiver process, a supposed time-saving measure, our guests were forced to endure the tedious task of filling out waivers again upon arrival. This not only wasted valuable time but also rendered the online waiver system utterly pointless. Why at all share a link if you do not honor the online process?This blatant disregard for customer convenience and satisfaction is appalling. It's clear that Urban Air Trampoline Park in Coppell is more concerned with cutting corners and maximizing profits than providing a seamless and enjoyable experience for its patrons.Save yourself the frustration and avoid this chaotic mess of a facility at all costs. There are plenty of other venues that actually value their customers and uphold their commitments. Urban Air Trampoline Park in Coppell has failed miserably in delivering on its promises and deserves to be held accountable for its gross mismanagement.
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April 2024 by Jorge Lemuel
My kids love it!
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March 2024 by Pushpinder Singh
Marian was very helpful, helped kids and answered any questions we had. ?
